Wait over 1/2 hr to get X-ray when referred. No one in the waiting room. If I wanted to waste time…read moreI would've gone to the emergency room

I had a recent unfortunate accident involving ti leaves, very sharp kitchen shears, and my hand…read more That's what I get for making lau lau while there's a toddler and 2 dogs running around getting into everything! After rinsing my hand off as best as I could and wrapping it up, we headed to Urgent Care. I was pleasantly surprised that the assistant and doctor saw us minutes after I gave the front desk person my insurance information and ID. The assistant took down my vitals and asked about what happened. A short time later the doctor walked in saying "So I hear someone's been running around with scissors." Ha! I probably would have been in a better mood to receive this dad humor had my hand not been in throbbing pain. He was professional, answered any questions I had, and 3 stitches later I was ready to be released back into the urban jungle :p While I appreciate the care I received the actual building is in real need of renovation. Everything was really shabby looking and the room I was in didn't even have a running sink! It made scrubbing up a bit of a surreal experience watching the doctor rub disinfectant onto his hands to do a minor surgical procedure rather than washing them in a sink. Good thing it was just a cut on my hand and not life saving surgery!

Pretty disappointed for the doctor to be rude and be charged $200 for her to tell us to go to the…read moreEr. Literally didn't do anything for my daughter. Turned her away from being in pain and told us to go to the Er and was charged $200. Should not be charged at all from being turned away. Wouldn't recommend this urgent care at all. Or banner anything for that matter. All my experiences have been less than exceptional

If I can rate it a 0 star I would. I went in a couple days ago for my daughter's bleeding lip and…read morewanted to get her checked to see if she spilt her lip open. Hours online said 9pm I went in at 7:50pm and she turned me away and stated they closed at 8pm and was very rude about it. I wish I would've got her name. Please do not come here, very bad customer service. They should update their hours so people know what time they actually close ‼

I had to follow up four times because they kept sending the prescription to the wrong location. I…read moreshould have known they were incompetent. The front desk girls gave me the wrong paper and also included someone else's information, and Driver license to me . I had to tell them this is t me - laughing and goofing off the entire time. Every time I called, it was so unprofessional. I can still hear them laughing and having side conversations which highly likely why they got it incorrect multiple times. It's horrible. I don't care if someone is enjoying some time with their coworkers, but it's clearly impacting their job and they can't multitask or comprehend.

When we first walked in, reception greeted us right away and was genuinely friendly. We had set an…read moreappointment the night before, so check-in was quick and easy. After that, we were taken back for his vitals and then moved into another room, and that's where I really noticed how thorough they were. I've honestly never had an urgent care be this attentive. They didn't rush anything, made sure every concern was actually addressed, and kept us informed the whole time. They were quick, communicative, and incredibly kind throughout the entire visit. I was recently hit by a car, and dealing with doctors and scheduling appointments lately has been nothing but rude interactions and people acting like they don't care. So coming here was a breath of fresh air. Even if you're busy, customer service still matters -- and this team absolutely delivered. Overall, I'm very pleased with our visit. They went above and beyond and made sure my significant other was properly taken care of. I would definitely recommend this urgent care.

The staff here is great and very attentive. Took care of our son and provided excellent care.read more

I went in for a severe sprained ankle. They recommended a boot after x-rays, etc., as Aetna doesn't…read morecover crutches. Yeah, you read that right. She actually said Aetna doesn't cover crutches. The attending 'doctor' said, "The boot is completely covered." So I took it. Now, a third party is claiming I owe $229. Had I known Banner was giving inaccurate information about no being covered for crutches AND the boot being completely covered, I would have simply left and went to a Goodwill store to purchase a crutch for $15!! Banner - Don't give information to your patients if you don't know what you are talking about!! Aetna DOES cover crutches, and spoiler, they are one hell of a lot cheaper. Do you get kickbacks from Breg for pushing their overpriced boots?!? Looks like you have had MAJOR billing problems recently.

I was feeling terrible, and I knew something was wrong…read more I called my primary care doctor. They couldn't squeeze me in until a few days later. I couldn't wait that long. I got on to The Little Clinic's website. They had a slot open. I booked it. All that took no more than five minutes. I had my appointment with Tammy. I told her what I thought it was. She confirmed it. I thought I had an ear infection. She came up the conclusion that I had a sinus infection AND an ear infection. She wrote me a prescription. I felt a lot better the next day.

Fast,m and friendly staff. I was skeptical but they actually did a great job. Sent me my…read moreprescription and I was good to go!

Everyone I saw was very nice and professional. The wait time was fast and the care was great. Being…read morethat it is connected to my other doctors, they are able to see my other ailments that I am dealing with and asked questions as well. Overall, I felt all staff was very caring and I will definitely return if I need care from an urgent care.

Beyond upset. Urgent care said instead of "guessing" antibiotic I should go to the ER and she would…read morecall ahead. And get us medical transport for faster service. Arrive and they don't give 2 shits that there was a call ahead. It means absolutely nothing, FYI. If you don't want to be in a line of 50 people, get the meds you can get at the urgent care. Rediculous. I made it super clear that they wouldn't care and she said they would see her right away the second they look at her and see how bad she is. Nope. Negative.

I miss the Cigna practice! Now that I have Healthspring insurance and the Tempe location is run by…read moreHonor Health, scheduling appintments is a nightmare. My husband has had to return to the facility three times for appointments because he was given incorrect dates and because no one knew what kind of blood work had been ordered. GOOD EXPERIENCE: My primary care physician, Dr. Ara, is terrific. So is her PA, Sara, who continues to coordinate with other doctors and labs for me. Wait times for appointments in this department are short. Beware seniors! Be ready for confusion and misstatements. Also be prepared for long wait times for lab work.

Went in for my yearly physical with Dr Roy. He's very personable and has good bedside manners. I…read morewas 1 minute away from being turned away as I was really late, but the receptionist was very nice and professional and didn't make me feel bad for being late as I was already profusely apologetic for being late. They give u a 10 minute grace period for being late, but if u're later than 10 minutes, they recommend that u cancel and make a new appointment. Lucky for me, i didn't get a ticket driving there! Everyone there is super nice and professional. I had to wait about 15 minutes to be serviced, but it was expected since I was late. I really like this office cuz I can get my labs drawn right in the same office and not have to go somewhere else! The phlebotomist was awesome as well! He was able to get my blood with just 1 poke! I'm really happy with this honor health office and Dr Roy! He's a keeper!!

The type and quality of care here is second to none! This clinic cares about those whom they see…read moreand also follow up after visits. I've been there many times due to their excellent care. I take my family members there too. Always got the best of advice at University Health Walk-In Clinic.

I called and the guy who answered was rude. He said text your insurance info to this phone…read morenumber. What are you on your cell phone taking calls for people that want medical care??? Then he hangs up like he really doesn't to talk to you. I foolishly sent my info anyway. Then he calls me and says you have to pay 160 out of pocket for visits with this insurance. I said ok what are your hours he told me and i said bye but he hung up before i even got the words out. I would never spend a penny with these people because of him.

made an appointment for 8:45 am. I received text messages reminding me of my appointmen. I get…read morethere at 8:40 and it was closed. No one was there. There was no sign or note up. It says open Sundays 8:00 to 8:00 pm. I had to drive to another urgent care. Very unprofessional and totally inconvenient for me while being in pain. Not cool.

Place is a joke. Busy cold and flu season and only one NP working in the back. 340pm appt online…read moreand at 530pm still haven't been called back. Tele doc is the way to go from now on. No need to wait in a germ infested office for such a long period of time to get the same help from the convenience of your home. The care received after finally being taken back was good but hardly made up for the extremely long wait time.

I went to urgent care after a 16 hour shift for nausea related to a medication side effect and the…read morePA refused to prescribe me zophran even though I've been prescribed it in the past as recent as 3 weeks ago. She told me to drink more water. How can I drink water when I wanna puke ...common sense. She told me to go to the provider who prescribed me that medication for zophran ...so moronic. They wasted two hours and I have to work again tonight. I am never coming to this urgent care ever again. I went to a different location and got zophran thank God!

I came in here soon after they opened. Front desk lady was attentive and helpful. I was in and out…read morethere quickly in under 30-40 minutes on a Sunday. I left and then came back due to my original pharmacy being closed. They were nice about it and recommended a pharmacy nearby that is open 24 hours. I would return next time I need medical care. Dr. Carissa treated me