WORST MOVING EXPERIENCE EVER - DO NOT HIRE
If I could leave negative stars, I would. This company was an absolute nightmare from start to finish.
They arrived three hours late with no notice, no apology, and no urgency. Once they finally showed up, it became obvious they were dragging everything out--no surprise since they're paid by the hour. The move took far longer than it should have, and not because of care or caution--because of laziness and poor organization.
They came completely unprepared--no moving blankets, no pads, no shrink wrap, no floor protection, nothing. Our furniture was tossed around like yard sale leftovers. Multiple items were damaged, including deep scratches, broken legs, and dented surfaces. They also banged up walls, door frames, and floors in both the old and new house.
And if that weren't bad enough, once we arrived at the new place, they flat-out refused to move several items inside--claiming "policy issues" with no real explanation. We had to move them ourselves after paying a fortune for their so-called "professional help."
To top it off, when we contacted the manager to complain, they were rude, dismissive, and completely uninterested in hearing us out. No apology, no accountability, no solution. Just a shrug and a "not our problem" attitude.
This company is a scam wrapped in incompetence. Do yourself a favor--hire literally anyone else. read more