This company was a nightmare to work with, I'd give them one star but they did move the items so they get 2/5. Long story short, the person in the office coordinating the appointment was unprofessional, disorganized, deceptive, and rude. I booked them for an easy move within Sackville (a small town that you could walk across in 15 minutes) for the minimum 4 hours they requested. The furniture to be moved was literally going a few doors down the street and my housemates and I knew it would take less than 2 hours but we bit the bullet and paid for the full time. During our conversation, I was told the appointment start time was going to be 9 am, and we would be billed from the time the truck left Moncton to drive to Sackville (about 35 mins) and then back. This was fine with us because it'd still be within the 4 hours they'd set aside. The evening before the appointment, I asked if the movers could pick up items from a location in Moncton BEFORE they drove all the way to Sackville as someone else wanted to join in using their services and splitting the bill. I was informed by the office that apparently the truck was already in Sackville so it wouldn't be possible. This was different from what had been told to me before but I just went along with it to not cause any sort of conflict. The morning of the move, the guys driving the truck called and informed me that they had driven from the office in MONCTON at 8:30 am. So essentially, the person in the office lied to us about the truck's location for reasons I still don't understand. I asked him about what his employee said over the phone and he became very condescending saying that the night before the appointment was too late for me to have been making changes, which frankly is a policy that he seems to have made up on the spot as this was never mentioned in the weeks before the appointment. This made no sense either way, since his employee indicated that the truck start location seemed to change from Sackville to Moncton after I'd already requested that items be picked up in Moncton. Throughout our conversations, the energy I got from this person was very disrespectful, as if he was doing his job as some sort of kindness to us, not as if we were paying customers. He ended up saying that in addition to the 4 hour minimum booking time (which would have easily covered moving the items in Moncton if he'd been organized), he could send the truck to pick the stuff in Moncton up for an extra $250 with a new quote "as a favor" to us. This was a ridiculous request, so we cut our losses and paid them the amount for 4 hours after they did about 90 minutes of actual moving. I've worked in customer service and I know it's not easy. However the treatment that this company shows to its customers is unacceptable. I don't normally even write reviews but I've never dealt with this level of unprofessionalism so I'm sharing to warn anyone who might look into booking these movers. They'll do the bare minimum and move your stuff, but prepare yourself to deal with disrespect and an entitled attitude if you have any questions. They will not tolerate any requests for changes to the moving plan from you but will change things and lie by omission behind your back and then be evasive if you call them out for it. read more
