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    Next Step Prosthetics

    5.0 (2 reviews)
    Open • 8:00 am - 5:00 pm

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    Ralph M Hoffmann, DMD

    Ralph M Hoffmann, DMD

    2.3(3 reviews)
    0.7 mi•Elizabeth

    The experience I had with Dr. Hoffman was fine, but, his receptionist (Debbie) was caustic, snide,…read moreand, she actually lied to me and my husband when we called to schedule an evaluation after my final appointment. I wasn't angry or adversarial and I even offered to pre-pay in full for the evaluation. I was in tears so my husband called to kindly ask to schedule an appointment and he was lied to by Debbie--she claimed HIPPA disallowed 3rd party scheduling, which is summarily false. We were both told we would receive calls from an office manager, but after 12 business days, neither of us received a call. DEBBIE is the original of this problem, I believe, regardless, she was not simply impolite and unhelpful, she was rude and nasty to me and my husband and STILL cannot understand why she behaved as she did or why she knowingly lied, unless she was prompted to lie by someone else in the office. Everyone has bad days, but, this wasn't just a snippy tone, or impatience--it was SO outrageous that I would characterize her demeanor and communication to be borderline abusive. We are reasonable people and in our it's and, neither of us has ever encountered such baseless nastiness in our entire lives. It was so upsetting and disheartening and TOTALLY unprofessional that I felt a responsibility to describe this experience in order to caution others so that they can consider another provider. God bless and good luck to all. RLS.

    Please FIND ANOTHER provider! Dr. Hoffman and his technician were lovely people, HOWEVER, my…read moreveneers actually fell off days after installed. I paid in full, yet, when I called to make an appointment for Dr. Hoffman to determine what went wrong, I WAS denied an appointment (although I offered to PRE-PAY in full.) I was in tears because I was not angry when I called, and, I am still not angry. HOWEVER, my husband called attempting to understand why I couldn't be seen. He also spoke with a DEBBIE, whom I had spoken with. He was LIED to by DEBBIE. She stated that 3rd parties cannot schedule appts according to HIPPA and that is ABSOLUTELY INCORRECT. My husband is a retired Air Force Officer and he is not emotional at all, but, he didn't appreciate being lied to. He called and asked to speak with an office manager. DEBBIE said that person was JESSICA, and, she would return his call. THAT NEVER HAPPENED and he gave them 10 business days to respond. I was dismissed as a patient via an inordinately long letter and the $2000 dollars he spent to repair my teeth is now lost. We are in our 60's and in all the businesses we have encountered, NEITHER of us could understand their approach or their motives. I paid cash at my final visit and the work Dr. Hoffman did was wonderful, BUT, this work was supposed to last a DECADE, not DAYS. IT WAS SUCH A DISAPPOINTING AND UPSETTING EXPERIENCE, and, DEBBIE outright LIED to me and my husband. I am filing a complaint with the BBB in Matthews NC, and, am considering filing a small claims action because of their TOTAL FAILURE to make the smallest attempt to resolve this. Maybe the material he used failed? That's not HIS fault, but, he never got a chance to see me because of DEBBIE and whomever Jessica is. DEBBIE LIED TO MY HUSBAND AND THAT IS INDISPUTABLE, my husband recorded her because he is hard of hearing, but, we consulted HIPPA and DEBBIE took it upon herself to lie, OR, she did so per someone else's directive. I was so thrilled to have my teeth restored, but, what happened later was beyond discouraging and disheartening. PLEASE BE CAUTIOUS AND try to schedule through ANYONE but Debbie or Jessica should you choose this clinic of TWO prosthodonticians. I FORGIVE this and was never angry but I and my husband have never experienced such poor treatment from administrative staff in the USA or abroad; NEVER. GOD BLESS YOU AND YOURS. ​

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    Ralph M Hoffmann, DMD
    Ralph M Hoffmann, DMD

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    Next Step Prosthetics - prosthetics - Updated October 2026

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