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    Specialty Orthotics

    4.9 (11 reviews)
    Closed • 9:00 am - 5:00 pm

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    6 years ago

    I've been coming here now for about 4 years. They have been helpful and accommodating. This being a specialty shop, glad to have found them.

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    Review Highlights - Specialty Orthotics

    “Grace and her team are patient focused and take the time to design an orthotic that will work for you.”

    Mentioned in 7 reviews

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    Ryan Foot & Ankle Specialists

    Ryan Foot & Ankle Specialists

    3.6(15 reviews)
    12.1 mi•Ballantyne

    I recently had an appointment here scheduled with Dr Glaser and confirmed 3 times. When I got there…read moreI was sent into a room and Dr Whitman came in, didn't say a word and looked at the bottom of my right big toe which apparently had a corn on it. He took out small scalpel type knife and scraped a bit of skin off, bandaged it and told me to return in 2 weeks. NOT!! My toe is fine, no pain but I still do not believe that after being confirmed 3 times {once after I arrived), I still did not see Dr Glaser!! ENOUGH! Never going back!!!

    I am submitting this review regarding my recent service experience with Ryan Foot and Ankle,…read morespecifically related to office and billing processes. In April 2025, I visited the Ballantyne office to purchase a new set of orthotic inserts. This was my second purchase from this practice, with my first pair obtained more than four years earlier. My clinical experience was excellent. Dr. Glaser provided outstanding care, and I have no concerns regarding the medical treatment received. The issue relates solely to billing and administrative handling. I chose to pay for the orthotics out of pocket rather than submit through insurance. I made two payments: an initial deposit and a final payment at the time I picked up the inserts. In June, I received a bill indicating a balance of $585. The statement showed three-line items: two billed to insurance and one reflecting my self-payment. After reviewing the statement with the billing company, I was informed that the charges were coded incorrectly and required correction by the office staff. I contacted the office twice to explain the issue. After the first call, I believed it had been resolved; however, I received another bill. I called again and reviewed the charges line by line. On July 12, 2025, I received a voicemail from April (which I still have) confirming that I did not owe any balance. She apologized for the lack of progress, stated that the billing manager was addressing the issue, and confirmed that all outgoing statements would be stopped. Based on this communication, I believed the matter was resolved. On December 10, 2025, I received a notice indicating the account had been sent to collections. I visited the office during normal business hours, but the staff was unavailable due to doctors being in surgery. Subsequent phone calls on December 18, January 13 and January 16 resulted in incorrect extensions, redirection to another location that could not assist, and missed opportunities to resolve the issue. I did speak with a staff member named Cristina, who was polite and attempted to help but was unable to resolve the matter. I also contacted the collections agency multiple times. They reached out to the office, and I was later informed by Jamie that there was no record indicating the issue had been resolved. This billing issue has been ongoing since June 2025. Despite multiple phone calls and an in-person visit, the error has not been corrected, and I have not received follow-up communication confirming resolution. My concern is not with the quality of medical care, which was excellent, but with the administrative and billing processes that led to an unresolved error and an account being incorrectly sent to collections.

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    Specialty Orthotics - orthotics - Updated October 2026

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