Please FIND ANOTHER provider! Dr. Hoffman and his technician were lovely people, HOWEVER, my veneers actually fell off days after installed. I paid in full, yet, when I called to make an appointment for Dr. Hoffman to determine what went wrong, I WAS denied an appointment (although I offered to PRE-PAY in full.) I was in tears because I was not angry when I called, and, I am still not angry. HOWEVER, my husband called attempting to understand why I couldn't be seen. He also spoke with a DEBBIE, whom I had spoken with. He was LIED to by DEBBIE. She stated that 3rd parties cannot schedule appts according to HIPPA and that is ABSOLUTELY INCORRECT. My husband is a retired Air Force Officer and he is not emotional at all, but, he didn't appreciate being lied to. He called and asked to speak with an office manager. DEBBIE said that person was JESSICA, and, she would return his call. THAT NEVER HAPPENED and he gave them 10 business days to respond. I was dismissed as a patient via an inordinately long letter and the $2000 dollars he spent to repair my teeth is now lost. We are in our 60's and in all the businesses we have encountered, NEITHER of us could understand their approach or their motives. I paid cash at my final visit and the work Dr. Hoffman did was wonderful, BUT, this work was supposed to last a DECADE, not DAYS. IT WAS SUCH A DISAPPOINTING AND UPSETTING EXPERIENCE, and, DEBBIE outright LIED to me and my husband. I am filing a complaint with the BBB in Matthews NC, and, am considering filing a small claims action because of their TOTAL FAILURE to make the smallest attempt to resolve this. Maybe the material he used failed? That's not HIS fault, but, he never got a chance to see me because of DEBBIE and whomever Jessica is. DEBBIE LIED TO MY HUSBAND AND THAT IS INDISPUTABLE, my husband recorded her because he is hard of hearing, but, we consulted HIPPA and DEBBIE took it upon herself to lie, OR, she did so per someone else's directive. I was so thrilled to have my teeth restored, but, what happened later was beyond discouraging and disheartening. PLEASE BE CAUTIOUS AND try to schedule through ANYONE but Debbie or Jessica should you choose this clinic of TWO prosthodonticians. I FORGIVE this and was never angry but I and my husband have never experienced such poor treatment from administrative staff in the USA or abroad; NEVER. GOD BLESS YOU AND YOURS. read more