I've never seen anything like the level of holistic care, expertise and compassion that is…read morehappening at Oasis. As a licensed clinical addiction specialist, licensed clinical social worker, and a person in recovery, I've worked at many great treatment centers in North Carolina but Oasis has something special. The most effective piece of psychotherapy is the quality of the relationship between therapist and client, and Oasis staff genuinely cares. I've seen clients first-hand who have utilized trauma education and healing, evidence based practice to treat addiction and community integration to begin a NEW life with solid recovery, personal healing and connections.

The only reason im giving them 2 stars is bc ive been sober since going. It was caos overall…read more Meds: -The whole point of me going was to get my sublocade shot. I asked before i went if that was possible, & they assured me over & over that it was. By my exit date, i didnt have my shot. Matter of fact, i didnt get my shot till 2 weeks after i left. For someone in a different head space than i was, that could have meant a relapse or death by OD. -always double check your med cup to make sure they give u the right meds. -other clients told me there was issues with being tolf they would have access to their strong meds before going, & not having them once they arrived. Pro: they give out meds fast Housing: -First of all, there were bed bugs. ALL over the couches (that made their way into rooms). They did a very poor job of handling getting rid of them. -men & women were mostly separated with a few men in the women's house. (You can probably guess how this isnt ideal) -beds are very old & uncomfortable Pro: beautiful property & views Food: -if u want consistent nutritious meals, look elsewhere. However, if chips, deli sandwiches, pizza, & fried chicken are your thing, you'll be happy here. -the men can come eat at the women's house, but the women cant eat at the men's. -they say you will "make your own food to teach life skills," but it's actually just them not wanting to pay for a cook Pro: big kitchen Housing Staff: - one was fired bc she was doing sketchy things with giving clients wrong meds on purpose. -one was fired for fading out on the job - many of them talk bad about clients in front of other clients & are overall unprofessional - there is little communication between housing staff to the clinical staff (this causes all kinds of issues -do a very poor job of supervising clients sufficiently Pro: some are nice Clinical Staff - A reason for one of my stars. Most are great. -Didnt see a therapist till 1 1/2 weeks there, then they switched my therapist half way through. (My original therapist was leaving the company & they knew that when they started me when him) But that sucked. -if u ask a lead staff something & they say it will happen on Monday, expect it to be 3 weeks later. Outings & hikes: -best part of the experience Would i recommend them? Depends on if they have made changes.

We are so grateful for Penny Trantham, Outpatient Program Assistant. She followed through with a…read morechallenging out of state situation and came through for us. Again, I'll say VERY GRATEFUL for this employee's dedication!

Pyramid Healthcare Is a Profiteering Machine Disguised as Treatment -- Avoid at All Costs…read more If you are looking for genuine help, healing, or a path to recovery, run -- don't walk -- away from Pyramid Healthcare. This is not a healthcare provider. It is a money-driven operation that thrives on volume, suffering, and a revolving door model of care. Pyramid claims to offer structured, compassionate behavioral health treatment -- but what actually happens is closer to assembly-line warehousing of vulnerable people. From intake to discharge, the focus is on billing insurance, minimizing costs, and pushing people through programs whether or not it benefits them. Let's start with the staff. Many are underqualified, underpaid, and overworked. High turnover is the norm. You might meet a few individuals who genuinely care -- but they're trapped in a broken system that doesn't let them do their jobs effectively. Group therapy often becomes a recycled, repetitive script. One-on-ones? If you get one, it'll likely be rushed and superficial. Facilities vary by location, but many are poorly maintained, dirty, and in disrepair -- which is ironic given how much they charge. Some clients have reported broken showers, mold, rodent issues, and lack of access to basic hygiene products. Your environment matters in recovery, and Pyramid makes it feel like punishment, not treatment. The medical side? A joke. Medication errors happen. People have gone days without seeing a nurse. There's little-to-no real mental health support beyond dispensing pills. If you raise concerns, expect to be gaslit or ignored. The philosophy seems to be: "Shut up and follow the program." And if you advocate for yourself or ask too many questions, you'll be labeled as "non-compliant." Their "graduation" system is little more than a schedule. Progress is measured in time -- not actual healing. Clients are often discharged before they're ready due to insurance limits, or worse, kicked out for minor rule infractions, setting them up for relapse just so Pyramid can refill the bed with a new payer. It's all part of the churn. They profit from your return. Worst of all is the lack of individualized care. Pyramid treats everyone the same, regardless of background, diagnosis, or personal needs. Cookie-cutter programming is their business model. That might help their bottom line, but it hurts people in crisis. And let's not forget: this is a company that's rapidly expanding and gobbling up smaller providers. Why? Because it's profitable. Not because it works. Pyramid Healthcare is a racket -- plain and simple. It exploits vulnerable people under the guise of "treatment" and wraps it in marketing buzzwords. It is the worst place you can go for addiction or mental health support. If you're serious about recovery, do yourself or your loved one a favor and look elsewhere. Avoid Pyramid Healthcare. You deserve better.

THEFT... experienced a number of items stolen. These items included imy wallet. I lost a beautiful…read morenighty, robe, undergarments and wallet, Face cream, a top and slippers. I reported this to charge nurse, discharge planner, and nurses. I had shoulders shrugged and comments or replies that there is nothing that could be done. The discharge planner told me that on admission the nurses ask for inventory and offer items to be put in a safe. They could not produce the paperwork or notation that this was done. The nurses were inconsistent in their care everyone doing their own techniques. They were very loud in the hallway and the most upsetting thing was when there was a patienthad aion that caused them to either shout out or make loud noises they were made, they were fun of by the nurses. One lady made noises that sounded like a baby goat. She could not help us this. Yet the stashowed no tolerance and yelled at her. They took their time answering her when she needed help. They avoided her room as much as possible. They called her names and cursed at her. And there was another older gentleman who had had a stroke and would yell out incoherently. One nurse entered his room and one coming out called him a bastard. The discharge nurse entered my room and asked me how I could stand the noise of the pit of a patient. My response was I no longer hear it, maybe because I prayed for her. I said to the nurse " there but for the grace. ((Ii I I explained to the nurse that I felt kindness and time spent with the patient could be helpful. Complaining about her especially to other patients was inappropriate at the least I want to complement the program itself and the many disciplines that cared for me. I found them all supportive and considerate of my needs. The doctor that was assigned to me was spectacular come. And I told them I told him so. in spite of my mind complaints which were mostly about the staff, I would recommend an IV praise highly praise the rehabilitation program. They really care that you improve and are very supportive. Please excuse any errors in the above written summary. The program does not allow for erasure.

Horrible referral coordination system. My parent is a former client there. He received in home…read morenursing support In 2024. He improved & his case was closed. A new issue arose (regarding wound care) & his doctor sent a referral for in home nursing again. We waited for a call, with no response, so the doctor sent in another referral. Still no response from them to schedule. My father called CarePartners directly, with referral services noting that they no longer have the staff to work in Fairview, NC. That is fine, staffing is an issue. However, how can a medical provider (of essential home based services to an elderly individual), not call (after 2 MD referrals), to say "I am sorry, we don't have the staff to provide in home nursing support in your area currently"? If you can get care from CarePartners that's great. But, they don't seem to do any follow up outreach (while needy patients are waiting) to tell you they don't have the staff.

My girlfriend ended her life several weeks after a horrible experience at this facility. She…read moreadmitted herself seeking help with insomnia and anxiety. She was a sober girl, not there for addiction treatment. They overmedicated her to the point that she was unable to function or advocate for herself. When she complained about the side effects she was hushed and basically forced to continue taking them. Both of the short calls we were allowed to have while she was there were monitored and she was not allowed to express her desire to leave. Ultimately the drugs they were giving her and then abruptly stopped giving her put her in a paranoid delusional state. When they realized the side effects of the drugs had pushed her over the edge she was forcibly discharged. She was taken in handcuffs by the sherriff to blue pod at Mission Hospital. When I first saw her later that day she was paranoid, delusional and TRAUMATIZED. She came out of there ten thousand times worse than when she went in and never fully recovered from her two week stay at Red Oak. They were extremely careless with her life and I would hesitate to send your loved ones there for anything other than addiction.

was told i could try it for a week and leave if i didn't like it. i was also told i could talk to…read moremy mother whenever i wanted. that was a lie. the only good thing about this place was the food and some of the staff. shout out to quinn, andrew, and emily, still miss them over a year later. don't come here.

PLEASE READ!!!!! I have been clean now for well over two years and in no way was this thanks to…read moreCrestview. My treatment consisted of being bussed 20 minutes to a building w/ a few rooms that we rotated throughout the 8+ hours a day we were there. These all day "meetings" were never instructed by licensed staff and almost all of them were ex-addicts (overall very nice) making $17.50/hr. working psychologist I was supposed to meet w/ daily, I only saw privately 3x's. I was there to safely come off benzo's prescribed by a physician, and although I never abused them, Crestview had their hooks on me because I have great insurance. After my 30 days was up I was told by the psychologist (who saw me briefly 3x over 4 weeks) told me I wasn't ready to leave and I had to stay an additional 30 days. When I had called initially to check myself in I was very clear that I was signing up for the 30 day program AND NOT the 60 days the man on the phone said sure. On day 28 I was told that I was "digressing" which was a lie because I felt better than good. After I explained that I signed up for 30 days and not 60, she told me "it's 30 or 60 if days depending on the Dr.'s discretion". was told that I was free to leave but they would not bring me back to my apartment because they said I was leaving against their orders. My family is from Connecticut and I was alone in Asheville 3 hours away from my apartment without any way to reach my family. My phone, wallet and all other necessary personal items were locked up in their office. I was told I'd have to wait 72 hours before I got my phone and wallet. It was February in the Blue Ridge Mountains and I had a flight leaving Charlotte the next morning to see my dying grandmother, but no one cared. I had to walk over a mile to use a man's phone at a bus stop to have my mother call the police to come see what was happening...thankfully my mother believed what I was telling her and not only called the police but got in touch with Senator Julie Mayfield. My things were finally given back and I had to pay $352.00 for an uber to take me almost 3 hours to Douglas airport in Charlotte to fly home. It's tragic how many people I saw being held there...every couple of days someone came back in the room in tears because they were told they could not leave...family members and loved ones were also deceived to gain support for keeping their loved ones there longer because Crestview knows most patients all have habits of lying and manipulating so they use that to their advantage. Crestview and its management have perfected the art of isolating patients and billing CRAZY $$$ to your insurance. ***Senator Mayfield already had an investigation into Crestview*** I'm proud to say that I've maintained my sobriety. I'm happy and healthy and have a lot of people who helped along the way, but Crestview is most certainly NOT on that list. I RECEIVED NO REAL TREATMENT AT THIS FACILITY!!!! Giving it 1 Star feels entirely too generous

Did not do what they promised. I felt like just a $. My insurance paid nothing. First impression…read morewas terrible. Apartment was dirty and had mouse droppings in the drawers of cabinets. Blinds did not close, too close to a busy highway therefore no sleep. I needed to use my phone but they kept it from me for 15 days. Horrible.

As a hospice volunteer, I frequent facilities such as this all over. What stands out; it is very…read moreclean, the rooms are set up to maximize privacy, and the food quality is much better than other facilities. The staff is very nice, the building is bright and nicely decorated. It doesn't smell and most importantly, the Patients appear to be well cared for. I don't dread going in like I do other extended care homes.

My grandma was there and every time the staff stole from her my aunt just replaced things (like…read morecell phones). A nurse said she tested positive for Covid and put her in the Covid wing and my aunt pushed it to find out that she had tested negative. They took her out of the Covid wing and she didn't contract it. If she'd been well cared for she would've died when she did, but she was not well cared for. I think it was slightly better than a cardboard box in an alley. I mean there was food. (I guess I'm still not over it. Horrible place. My mother would not have survived it in her 60s)

A three-month stay at this facility saved my nephew's life. During his time at Asheville Recovery…read morehe was treated very respectfully and with kindness. He kept saying everyone is so nice! That, along with excellent counseling, classes, and fun activities followed by vey good sober living home has allowed him to be the person he was intended to be. They teach good living skills as well. As it is in a real living situation, the residents have an apartment shared by one other person and they are responsible for their own groceries with a $75 allowance, cooking, laundry, and cleaning.

There is something very special about this place. It took me nearly 2 years to get this thing - in…read morethat time, I have been to other places. They were all good, but ARC is where I finally got it. My counselor, Janan, was amazing. The classes/teachers are great and the time you get to spend with Techs at the lodge talking recovery and learning from them is so powerful. All of the staff are very professional, caring, and really invested in each client. my aftercare plan was handled really well and I really felt set up for success. I cannot recommend this place highly enough!

HIGHLY RECOMMEND taking the step and doing a mental health program at Tapestry Asheville! Tapestry…read moreseriously saved my life and helped me grow into a better version of myself. I genuinely enjoyed my time at Tapestry. The staff is AMAZING and they work so well together, like a little family. The staff is actually trustworthy, which I am SO thankful for. I felt like I could share anything and they would just understand and help me. The staff made it such a warm, safe, non-judgmental environment that I didn't want to leave. I loved the girls that I was in the program with and have made friendships that I still maintain and cherish. Gosh, I could say so many great things about this place but i'll leave it at, you should go here. It's really phenomenal and 100% worth it. Thank you to everyone at Tapestry, I appreciate every single one of you!

PLEASE DO NOT SEND YOUR KIDS HERE! While in treatment I was offered little to no therapy. My…read more"therapist," gave no advice and let family sessions run wild. 90% of the staff are rude and incompetent. Many times I and other patients could hear them gossiping about us at night; when you'd go to get a cup of water they'd get quite while stifling laughter, even going as far as to say things such as, "shhh they're here," while laughing, then continue to gossips the second you left. I had many items stolen (presumably by staff as I don't see who else could have had access to the belongings in my suitcase that was sitting in a locked closet), had nothing done about a patient that was threatening to harm me, was constantly put down by staff and there was 0 communication between the facility and my family. They never gave an official treatment plan and their set goal weight for me was the weight that triggered my restriction in the first place. My family wasn't informed of my discharge until the day of and had to fly states to pick me up. The clinic director uses her position to bully those who call out her abuse of power. They did non of the things that were promised and left me utterly traumatized for a number of reasons. This isn't treatment, it's torture.

My husband was there 2 years ago . I still shudder thinking about his care there …read more The cnas were lovely and caring for the most part , but so understaffed they couldn't begin to do there jobs . The food was an abomination with stale sandwiches at least a couple nights a week for dinner . So maybe it's better now , but I wouldn't trust it

From the owner: The best kept secret in Asheville/Buncombe area. The most reasonable rates. On-site assisted living…read moreand nursing care. Physician on staff. Chaplain on staff. All faiths welcome.

My doctor referred me to Physio for shoulder/neck issues, as well as low back issues. Everyone…read morethere has been friendly and helpful! My therapist, Emerson, has been great explaining the exercises and reasons for them, and guiding me to doing them. I've also witnessed his interaction with people more elderly than I (I'm 69) and he is kind, interactive, and very supportive with them. I'm taking a necessary hiatus because I realized that the help I was getting from Emerson was being undone by our ancient mattress and day time seating at home. I plan to return as soon as our ancient furniture is replaced with supportive furniture so my work with Emerson isn't wasted! If you need PT, Physio is where to go!

This physical therapy practice gives you one on one time with the physical therapists for the WHOLE…read moreappointment. No assistants. Gracie is the best. She has helped me through several physical challenges with professionalism & care. I've recommended her to several friends, who have also been pleased with their experiences. Voted best in Mountain Express several times!