Hired this company to install a new hvac system. A little over 2 years later the system doesn't…read moreblow cold air out and can't reach this company on the phone. All number says is the person you are trying to reach is not taking phone calls at this time. Try your call again later.

From the owner: HVAC System Change outs, New installs, System Repair, Home Service Plans, Multifamily Commercial.read more

7/23/26: Old Republic Home Protection chose Arctic Air to help us. Service technicians Jake and…read moreJonathan arrived the next morning (today) to inspect and evaluate our main floor air conditioning system. On this dreadfully hot day, these two nice guys opened and tested the outdoor unit and entered our sweltering attic to inspect the air handler. Their conclusion: our HVAC system is in good working order, so it is possible that yesterday's neighborhood power outage may have tripped OFF our outdoor AC unit or thermostat once power was restored. Jake encouraged us to call him directly if our AC unit shuts off again this week. We were quite impressed with the HVAC knowledge of these two young men. Great customer service! - Laura & Mark VanValkenburg, The Bluffs on the Waterway.

Jake and his assistant were on time and did a thorough job in going over my system. Call no one…read moreelse!

Highly recommend. From owner to scheduling to service excellent. Honest and thorough as well as…read moreefficient and affordable. We requested an inspection and service to our ac/heating system as well as duct cleaning. They did not disappoint. Praise the Lord for bringing this business to us.

I just had a great experience with Pilar Air and our electrician, Ben. They were very responsive…read morewhen it came to scheduling and very professional when it came to the service. He actually had to come back after we realized we were missing several parts in the fan box, but was quick to come back and finish the job once the additional parts arrived . Overall value was good for the work that was performed including a 18' high ceiling fan!! Thanks guys!!

What do you think of a company that never returns your calls. I called 3 times for service on my…read moreAC, they had installed the system and serviced it last year. When I called again the clerk on the other end of the phone acted surprised that the service tech never returned my call. Every excuse under the sun was offered. No more BS from this unreliable company. NOT DEPENDABLE OR RELIABLE.

They replaced my hot water heater. They called when they were on the way. They arrived within about…read more2 hours of me calling. The men were great and gave us good information.

Extremely disappointing- and frankly, a scam. I signed up for a year of maintenance which was to…read moreinclude replacing in-home air filters. I was shown pictures of the inspection and have a good grasp of home repairs, so I asked to be shown the suggested issues and the person from Four Star suddenly said oh, no big deal. Just so you know. Then when I asked about if he was going to replace the filters, he said he didn't have any and he only changes his when he remembers. And they "looked clean anyway." I'm attaching pictures to prove what a scam this company, or at least its employees, are. I then had to buy filters myself and replace them, giving less than zero value to their maintenance plan. I will be choosing a competitor from now on. I wouldn't let them change a light bulb.

I was sitting in a hot house and Jacob came out promptly and fixed the issue on the spot.Thankyou…read moreacts and God bless you. I will definitely use you guys again and I will recommend acts to anyone who has hearing or air conditioning needs

We knew before buying our house that we would eventually need to have a new heat pump installed…read morebecause the old on was installed back in 1995. I heard advertisements on the radio about ACTS 10/10/10 offer. That's 10 years manufacturer's parts warranty, 10 years extended labor warranty, and 10 years free maintenance where a technician comes out twice a year (spring & fall) to provide preventative maintenance. It's a great value. We also had all new ductwork installed and a few more registers added so we knew there would be quite a bit of work going on for a few days. Turns out, it was completed in one day because the doubled up a crew to get it completed. The guys showed up on time, the were respectful, hard working, knowledgeable, and polite. We were thrilled with the professionalism of Jacob, Gary, Tyler, Jorge, and John. I highly recommend ACTS.

Wife and I arrived to our condo here in Myrtle Beach late Saturday evening after unloading the…read morevehicle it was warm in the unit do I turned the AC down and when it clicked on the outside unit made bad noise and the unit got extremely hot so I turned the breaker off. It was late we opened windows, I called Kessler Services around 1030 Sunday morning explained my AC issue told the man I could wait until Monday wife and I would be here all week the man said he maybe able to get someone by later to take a look and I gave my name and number. Wife and I were out running errands at 1200 I got a call it's the repairman was at my condo already diagnosed the problem I said go ahead and fix it. Wife and I returned home and the repairman had just finished the repairs and was testing it out, we were talking and he showed me the parts that were bad and explained how they made the system work. Everything worked great we had AC now. We were talking and I asked if he had a saw I could borrow I needed to cut my counter top for a new range, he had a hand saw but that wasn't going to do the job I needed so I said thanks I'll just go buy a saw. That's when I found out he Scott was the owner, he drove back to his shop brought me back to saws so I could cut my countertop and asked if I wanted him to help. He ran to get some lunch and returned to pick his tools back up. There aren't many company owners out there that would do this, come out on a Sunday repair your unit and then run back to the office to get tools for the homeowner to use. Our condo is nice and cold now. I am so glad I called Kesslers give them a call if your having problems with your HVAC. Tell them Tim sent you. Update 5/8/23 Kessler came out this morning to install a new T-stat in our condo, I received a text last night that Anthony would be here between 9-11. At 905 the doorbell rang, Anthony came in installed the new stat programmed it to our settings explained how to use the app and was gone in 35 min. I highly recommend them to use for your HVAC services.

From the owner: Just like your car, your air conditioner needs regular tuneups. Let either one go too long without…read moreservice, and you’re asking for trouble—and much more expense. That’s why you’ve got a friend in Kessler Services. When our polite, professional technicians arrive—on time—they’ll run through this maintenance checklist every year to assess the condition of your air conditioner. Then, they’ll give your air conditioner the care it needs, whether that’s just a tuneup, charging the refrigerant, or fixing or replacing faulty parts. No matter which make or model air conditioner you have, they’ll help you keep your cool with professional work at reasonable rates.

After completing a $2000 electrical job Conway Services promised me they would return the following…read moreday to perform a $49.95 tune-up. Not only were they unable to make it to my house after requiring that I be at home all day, but when they called me to reschedule and I told them to come the following afternoon they misbooked me for the FOLLOWING day. Now I have lost three days because of their false promises and incompetent scheduling personnel. When I asked to speak with the representative's superior, she told me that no such person was on hand and that they would have to call me back. I instructed them that they should listen to the very recordings that they inform customers they are making for "quality assurance and training purposes." I believe that once they do this and realize that the error is theirs and not mine that they should offer me some form of discount for my inconvenience due to their incompetence. And, as predicted, though I was told I'd be contacted by a supervisor at noon, now at 9pm I have yet to receive a call. Conway is eager to do the expensive jobs and to do so punctually. They seem to have trouble honoring their commitment when it comes to the various specials they offer, specials intended to keep you hooked.

We wanted to get a service plan for our AC unit. Prompt service and the tech was great. Very…read morethorough and explained everything to us. Definitely satisfied and do recommend.