Bought a coat second-hand and wanted to get it cleaned. Lemondrop was affordable and got it done…read morequickly. Will definitely use them again!

On June 13, I took my futon cover in to get repaired and cleaned. There was a seam that had split…read morein the quilted cover. I was told that they weren't sure how much it would cost to repair it but that somebody would get back to me shortly and let me know the cost. Multiple weeks later I called to find out what was going on because I had not heard from them. I was told that they did not know where my futon cover had gone. They have two different people that they use for repairs and they weren't sure who had it. I thought that this was completely reckless with people's property to not track something like that. I was told that somebody would get back to me shortly and let me know what was going on. Another couple of weeks later I called again and was told that they didn't know anything and they would have to look into it. Another couple of weeks later I called again and once again I was told that this is the first time they had heard of my situation but that they would look into it and get back to me. Nobody ever contacted me during the month and a half to tell me what was going on. I finally went in and there was a young girl at the counter. I asked her what was going on and she said she had no idea, but she would get back to me. I told her that I have heard that multiple times and nobody ever gets back to me and I'm getting very frustrated with the fact that they have had my futon cover for over two months now with no feedback. I finally got a call from Steven who I believe is one of the owners. He said that they had placed my item in the wrong place and an outside company that does restoration for them took my futon cover multiple hours away to get fixed when they had nothing to do with it. The owner then told me that he had to drive multiple hours to get my futon cover back and made it seem like it was my fault that he had to do that. He also told me that I was very rude to his daughter. I don't feel I was rude, just rightly frustrated and shared that frustration with her when they continued to have no answers for me. When I finally went in to pick up my futon cover, there were two people in front of me inside the lobby and one person waiting in the drive-through. I heard the person behind the counter say to all three of them that somebody took an unexpected two month vacation and that they had other employees that just didn't wanna work, and none of their items were ready. All this combined, I'm wondering how they're still in business. On top of that they have one phone number that rings at both of their Hayden and Coeur d'Alene locations and you never know which location will pick up and if you get the wrong location, they have no idea what you're talking about. I have never had such horrible customer service in my 59 years of life, and I have over 30 years of experience in customer service. Mistakes can happen, but how you recover can fix the situation, and they apparently never learned this.

The other reviews are correct. They ruined my $9000 wedding gown. I went in there calm and friendly…read moreand was greeted back by the owner herself "Sonja" with very aggressive & rude behavior..(I'm assuming because she already knew what she had done). I saw my wedding gown had new stains on it that were not there when I dropped it off, I went in there wanting them to fix what they had done. Plus it still had dirt stains on it from before. I was then accused of spilling wine all over my gown. I eloped on top of a mountain! There was no food nor drink where I eloped, I wore my gown for a total of about 10 minutes I changed once again back into my hiking clothes before we hiked off the mountain the only stains that were on my dress were dirt and grass stains but now I have what looks like burn marks all over my gown but according to Sonja it's "wine". They had my dress for over three weeks when I went to pick it up they said it was not ready and to come back the next week, when I came back in they said it looks brand new! No red tags (which means there is stains they could not get out). So they had my dress for close to a month. Finally it was ready to come home...but now it has new stains.... so my question is are they letting other people wear our wedding gowns? is this like a side hustle going on!? I asked for a refund and Sonja acknowledge that they sent my gown home dirty but she would not give me a refund ,the only other solution was to let her have it again to try and clean it again.... Hmm so she could what???? rent It out again! AGAIN I DO NOT DRINK WINE AND THERE WAS NO FOOD OR DRINK WHERE I ELOPED! Shame on Sonja for ruining my wedding gown!

Found this great dry cleaner in Hayden. Super friendly staff who made you feel glad you came in…read more Left a tough job (silver jacket with dirty cuffs that I just couldn't clean) and to my delight, they were able to make the cuffs look brand new. They must have a miracle worker working for them. I will use them again.

I dropped off a family heirloom to get hand washed and it was machine washed. The pillow sham was…read moreruined. I owner said that they don't hand wash items but the girl that took the item said that's not true. They hand wash items and the item was clearly marked hand wash and delicate. I will never take anything else to this cleaner.

DO NOT EVER use Lemon Drop Cleaners in Hayden, Idaho for ALTERATIONS!…read more I took a pair a $150.00 dress slacks to be hemmed to a 29 inch inseam. Two weeks later when I picked them up, they had been hemmed to a 30.5 inch inseam. Additionally, the hem was not even finished. There was a place almost 5 inches long that had NOT been sewn down. The excess hem had not been removed, nor had the new hem been ironed down. A big mess! Sadly, I had purchased these pants to take on a trip. When I returned the slacks to the cleaners, I was told it would take another two weeks to re-do them. Unacceptable as I was leaving on a trip. I asked for my money back as I was going to have to take them elsewhere to have the work done. I was told I could not get my money back as Lemon Drop had already paid the alterations lady!!! This was clearly their mistake NOT mine. The counter person said they would get with the owner to see what could be done. They came back & said they could re-do them & have them back in time for my trip. I picked them up today. They did re-do them with a sweatpant type hem! And STILL NOT a 29 inch inseam, nor were the legs even, nor were they pressed down. At this point I will have to wear them dragging the floor (just lovely for a formal night on a cruise!) & once I return, take them somewhere else to see if they can be salvaged.

Great location and the machines are very efficient. The location is very clean. There is a dry…read morecleaning service area, a place to buy soap, exchange cash to coins, and a bathroom. All machines operate by coins - either $1 coins or quarters. Washer super load for 3 loads - $4-5 Washer jumbo load for 5 loads - $7-8 Washer giant load for 8 loads - $11-12 Dryer super load - $1 for 20 minutes Dryer jumbo load - $1 for 16 minutes

What do you even want from a laundromat? Clean machines, dryers that actually work, the ability to…read morebuy detergent on site, flexible payment options, occasional Wi-Fi for travelers--and let's not forget a clean bathroom. I'm happy to say these guys nailed it on all fronts. From the moment I walked in, everything was tidy and well-kept. Spotless washing machines, working dryers--no surprises, no one crying over a sock stuck in a filter. They've got detergent right there, and you can pay anyway you like--cash. I paid $6 to wash my clothes, and honestly, that felt completely fair. Machines were efficient, cycles ran smooth, and everything came out fresh and clean without me wasting quarters endlessly feeding the thing. Word on Wi-Fi was fuzzy; I didn't need to connect so I can't confirm, but that's more a "nice if you need it" than deal breaker. The bathroom? Clean enough to actually want to use--huge bonus when you're on the road. Huge thumbs up. If you're passing through and need to do laundry, trust me--this is a spot you'll wanna hit. Five stars, no doubt.

Fantastic service at a reasonable price! Will definitely be using them again! Highly recommend!read more

I took a trip in town to visit some family thatjust moved to the area. We are a family(of 6!) and…read moredidn't factor in laundry. I did not want to spend a whole day doing it myself so i gave this company call. I was pleased with the service. Very neat folding. Timely pick up and drop off. I'm very satisfied.

I've never done dry cleaning before but they had a great deal on comforter cleaning for spring…read more They told me my coat & comforter would be ready in almost a week, but I think I had my things back 2-3 days later. Everything looks clean & smells fresh & my jacket is ready for next winter. Also got a 1st time 10% off I think it was? Thank you!

I needed a dry cleaner for silk shirts of my husband. And, one had a stain. Tumble removed the…read morestain and the shirts look great. Also they are friendly and timely. Highly recommend.

Oh my gosh Devin is amazing. After getting turmeric soup out of a sweater set the very first day I…read morewore it, he was ready for the challenge of a piece that had been in a bag since 1997. Mysterious spots all over! #Ruined? Not if you visit Tumble on Pines! Good as new! Magic makers.

Hey yo, I get so sick of this crap... why does your receipt still say open on Sunday when your not…read moreopen on Sunday?! I drove all the way from Indian trail to pick up my rug when I could have just stayed on my side of town. Wasted trip and very irritated