Two separate experiences about 5 years apart, most recently about a month ago. Attitude of contact…read morewas to go no further than absolutely necessary to help order the correct wheelchair. Not certain of her product knowledge, as she pressed for a totally UN- suitable chair, rather than what I (the user) requested. The single bright spot was the delivery/technician who worked very hard to make needed adjustments which were known and should have been done before delivery? I'm sorry I don't remember his name! He was so kind and so determined to get the job done. I still experienced difficulties with the chair which make it unusable for me, but I'm looking for another service to make necessary adjustments.

Special thanks to Jenna who went above and beyond to make sure I was taken care of. Absolutely…read moreincredible customer service. Thank You ! Carlos Alexander DDS

Big shout out to the crew at United Access for (again) taking superbly professional care of me & my…read morevehicle! An awesome crew there Specifically, calling out Justin, Josh, and Chris for taking complete care of the issue with my transfer seat & installing a new custom hand control.

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access in Memphis, Tennessee is a trusted mobility dealer for new and used wheelchair accessible vehicles and adaptive equipment. Our experienced team is committed to providing the highest quality accessible transportation solutions in Tennessee. We offer wheelchair accessible van rentals for your next visit to Graceland, Sun Studio, Nashville, or to appointments and events. We have a wide selection of adaptive equipment such as driving aids, seating solutions and more from our trusted partners including BraunAbility and Harmar. United Access of Memphis has proudly been serving Tennessee since 2005.

I have been going to Mid-South medical for several years now and they never seem to disappoint. The…read morestaff is amazing, respectful, and knowledgeable. If what I'm looking for is not there at that time, I'm always informed when it comes in.....

I had been looking for incontinence products for a family member and could not find sizes above XL…read more This store had the 3X in stock that I needed as well as a variety of bed pads. The employee was helpful on the phone and let me know what they had in stock before I made the trip. The location is convenient with plenty of parking and an accessible entrance. Inside they also have stationary and mobility chairs, walkers, compressive clothing, hygienic products, and more!

I went in for the first time to get some replacement CPAP parts and supplies. Bob was extremely…read morehelpful and gave me good advice on servicing my machine and saving money and time getting supplies in the future.

My arthritis was acting up and I wanted to purchase a Rollator in case it got severe once again…read more Got a prescription from my Rheumatologist and went in to look at their inventory. The sales person was friendly and helpful. The variety and number of offerings, including simple walkers, was much better than the drug stores. They arranged reimbursement from Medicare. They even had power lift recliners, which I should have considered before purchasing mine from a home furnishings business.

Everyone that i dealt with was very professional, polite, nice, and very helpful. They looked at my…read morewheelchair and told me how much it would cost to repair it, and that was what they charged. Shane, Ty are great people to deal with. Whom ever the repair person was did a fantastic job!!

The people here are very friendly and helpful ... even told me that I could call them when I got to…read morethe parking lot and they would bring stuff I ordered to me .... and very happy to answer any questions you have .. I will keep doing business there

They used to be a great CPAP supplies provider, and good for advice. Now, getting supplies by phone…read moreor web is like pulling teeth. Unless one goes to their Poplar location, you might wake weeks or months -- even after repeated calls. Advice?? FUGEDABOUTIT!!

Horrible company, they don't disclose fees, they don't return calls, no one wants to help you, all…read moreabout making money and could careless about servicing customers.

Thank you, Andy Lawrence, for your kindness, patience, and truly professional attitude. You went…read moreabove and beyond to make sure everything was done right, and you treated me with respect and genuine care. It makes such a difference to work with someone so knowledgeable and compassionate. I'm very grateful for your help.

I've been trying to get my powerchair fixed since the end of May. It took over a week to get a…read moreresponse. On June 9th, my chair was assessed by them and I had my doctor put in the paperwork for insurance. They blamed insurance for the long wait, when they actually hadn't even submitted a request to the insurance yet. 2 weeks later, they said they were waiting for parts. Now I'm sitting here still waiting for parts. When the man came on June 9th, he said it would take 3-4 weeks. We are going on 6-7 weeks now with no end in site. Everytime I call, my "case handler or whatever her title is" sites that she has been having training and that's the reason for the delay.. Meanwhile, I've been stuck in the house for the better part of an entire season and doctor is having to figure out how to treat the new damage to my fragile joints and bones. I can barely care for myself and this is severely impacting my mobility, quality of life, and overall health.

The company I would not recommend only because they don't service there equipment unless you call…read moreand tell them to come which is kind of a pain in the ass it's there equipment in my case. they should be coming on a regular schedule giving you equipment that you run out of automatically not for a person to have to call them every time they need something however when I do go in the office people seem to be nice and cooperative or when they come to my house after I've gone through the process of calling them and complaining they're pleasant but I explain this to them several times and they don't seem to care it's your company do what you want I guess if you need oxygen it doesn't matter because person needs it anyway so you could care less because they need it and they're gonna have to buy it but you sure want your money on time which is kind of the way companies are today anyway it's all about you and not the customer you might wanna change that eventually it's gonna catch up with you

They are horrible with communication. They leave me a vm but when I call back two minutes later I…read morecan't get anyone on the phone. I've been trying to order supplies for 4 months. Ridiculous that you can't do this online or by email in 2026.