He came out and gave us a quote quite quickly (lots of q's) after we dropped our home warranty…read moreclaim (didn't want to touch us when we were in the middle of a claim). He even went so far as to reccomend City Plumbing to purchase a tankless water heater (City Plumbing was GREAT, btw). Then....after tentatively setting a time to come and install our system, he didn't show. Vague communication, round about times. (Was supposed to come today at 10:30. Initially told us he has a small job before us. then at 12:00 noon. My husband texted him and he replied "still at doctors office or hospital ". What?!? Needless to say, after 2 weeks of attempting to schedule the install, we have found a reliable technician in Dahlonega. Thanks for nothing.

This is the second time we've called Tommy McClure. In both instances he showed up on time and got…read moreright to work. Problems fixed; no surprises and he was personable and a gentleman.

I needed a couple o shutoff valves on my bathtu shower. Sweet man's came to do it a said they…read morecouldn't do it because it was galvanized pipe. Afraid it would crush if they threaded it. That night my son-in-law came up and installed 2 shark bite Bacall valves a job was done in 30 minutes. Apparently Sweetmans need to update their technology. Must have never heard of that. No more Sweetmans.

The customer service in the office is just short of hostile. They also didn't communicate with the…read morevery friendly plumber what exactly he came for. He didn't have a basic part that was needed, changed 2 very small and easy filters while he was here and charges for an hour (195) plus 20 travel fee and 4% credit card fee. I still need the thing I called for. The office person was defensive, rude and offered me 10% off the next $223 visit. Again, the plumber was very nice.

Dockery's came out to replace our shower arm & head (supplied both by us) and the technician…read morefinished the physical swap in less than 10 minutes from arrival to leaving. Being billed a $35 "Service Call" fee plus $175 for 1 hour of "Plumbing Labor" bringing the total to $210 seemed on the steep side. I was referred to them as being a local family business, which is great but I expected them to be more reasonable than the large national companies. To make matters worse, when I reached out regarding the miscommunication on billing, they weren't very helpful in trying to work anything out. They wouldn't take a check while they were at the house but gladly slapped an extra fee to run a credit card when that's the only option on their online system. Fast work, but very poor customer service and billing transparency.

The dad, Ron Dockery, started the business. He did all of the plumbing in our new house back in…read more1999. It was done right, affordable, and in good time. I have recommended his firm several times since. Normally, I did all of the maintenance after that but, 25 years later, I had a five minute job that I couldn't reach. I called Dockery Plumbing because of their previous work/quality/price and two young guys showed up. They were inside our cabin no more than five or six minutes and charged me $200. Additionally, their work came undone within a couple of weeks. That was more than a year ago and I'm still peeved at being ripped off. Needless to say, I will not use OR endorse Dockery Plumbing again. Kib Shorey

The relationship starts out strong, but fades quickly. Beware of the employee named Dusty, he's…read moreless than worthless. They started my commercial install, left me hanging for over a week and now refuses to come back to finish the job and is demanding that i pay for the completed job which was not completed. He has threatened to send me to collections and refuses to answer my calls and my simple question, " What did we do wrong?" This is a understaffed company that refuses to give out their physical address, so they can hide when they pull things like this. I have attempted several times to reach out for answers but they simply don't answer. DON'T USE THESE PEOPLE. YOU HAVE A CHOICE. Try Solid Rock Plumbers. David is just that, solid. Patterson's could learn a few things here.

I am unfortunately writing this review primarily as a warning to others in the area in need of…read moreplumbing services. Patterson and sons quoted that 2 plumbers would take 6 hours to complete my job for a total of $720 plus a $120 show up fee that was not communicated to me ahead of time. I ended up getting Request The Best Plumbing who also serves the Gainesville area instead and he was able to complete the job by himself in less than 2 hours for less than $400. The difference in price is obvious but the quality of the work is also significantly different. Patterson identified a "gas leak" and when they began to drain the hot water heater they used a regular hose without a pump. There was not actually a leak upon further testing with a different service and the better plumber from Request the Best used a pump to drain the hot water heater. I suspect that Patterson did not use the pump to extend the amount of time that we would be paying their two plumbers to be there. All in all Patterson plumbing was lower quality, more expensive, and less amenable in terms of customer service. Curtis Patterson was disrespectful enough to my family friend who called that they requested that I not continue to do business with them and having seen the local competition I would not even consider them as an option in the future.

We had to have a new AC installed and everyone we spoke to from the initial diagnostics, the…read moresalesman and the final install ( done by Seth and Mitch ) were all friendly and professional. The technicians were thoughtful in regards to our dogs, making sure the fence was closed, and they double checked all their work before leaving. I highly recommend them in the Rabun county area.

Update on previous review. I reported Radlee to the NC licensing board and they came out to my…read morehouse and investigated the problems and found Radlee responsible for multiple violations that is costing me 12k to fix. Radlee refussed to fix any of the problems they left me with.

The work was done fairly well, but the price was beyond belief. I will never use them again ever,…read moreeven if they are the only septic service in my area, which they are not.

My plumbing had backed up into the basement bathroom at around 6:30 pm. I left him a voice mail…read moremessage after 7 pm and he texted back within 15 minutes with an eta on a repair. He was on the job on time at 9 am the next morning! By 10:30 am he had found the septic tank, opened and pumped it and repaired the yard. His price was much cheaper than others I have used, and no one has ever been this responsive or as nice. I have already recommended him to other friends!

Mike is truly a blessing! He not only installed a new unit (upgraded) on a blistering July 4th…read moreweekend in 2021..... my indoor temp then was 98 degrees...... and truly made it affordable. Now again, him and his team help out again in less than 24 hrs from my call..... back out to remedy the situation!!!! Mike and his team are THE BEST!!!! I'm excited to know too that they do while house envelope planning and installation for new construction. I can't wait to start.... he will be my only call when I break ground! Thanks Mike

I needed a repair for my heat pump freezing over. The response was prompt and although…read moretemperatures were not ideal, Town Creek got the repair done and my hvac working again. Will use again.

Johnathan was very professional, courteous and amazingly thorough. I needed electrical work to get…read moremy hvac and then lights working. Soon after that was setup, Johnathan was even able to get my new front door lock up and running. Amazing, dedicated work!

Great work! Prompt. Cleaned up Knowledgeable. Will hire again. Would suggest to clarify the price…read moreahead of time so you are aware. I don't price electric projects and didn't know that flat fee was per fixture.