I have been going to brooke at this salon for two years. I got frequent facials and dermaplane. I…read morehave been on tretinoin for the entirety of getting services at this spa. Due to Brooke departing paths with this spa I was willing to give another staff member a shot as I have always had good encounters here. I showed up for my appointment, and was told by the staff member she did not feel comfortable and would not be able to do my service. If clients are required to call 24 hours in advanced for cancellations to respect the staff members time the staff member should be able to do the same for the client. I felt as though my time was not valued by this business. I ended up going elsewhere, and will be from now on.

Never coming back. Saturday morning I had a 90 minute massage scheduled for 9 am, with my regular…read moremasseuse Cheryl, who I've been going to for over a year. I woke up extremely ill: sore throat, coughing,  sneezing, fever. I called to cancel,  too sick to come in and unwilling to spread what I had to Cheryl or anyone else. Since my appointment was at 9, and they opened at 9, I called a few minutes earlier hoping to get a person, since I didn't know how quickly they check messages, and I didn't want anyone wondering why I hadn't showed. The receptionist was beyond rude, saying she couldn't understand why I didn't call earlier than 5 minutes before my appointment since they had a 24 hour cancelation policy. I pointed out I hadn't planned on being sick so couldn't have called 24 hours in advance,  and called as early as I thought I could given my appointment was at 9, and they open at 9. She then went on to say I should have called earlier and left a message or texted because the owner always checks messages and they could have gotten other people in because there were a lot of people waitlisted. She had the snottiest tone in this 3 minute phone call where she fought with someone who was clearly sick.  I told her I was so upset with how she treated me,  didn't appreciate it,  was offended,  and wouldn't be coming back.  She just hung up on me.  I reached out to the owner,  who according to this receptionist,  is constantly checking messages but it's been crickets. For all of you who came after 9 who would have been exposed to a nasty bug if I would have come,  just know they apparently would rather I have kept the appointment than worry about your health.

Highly recommend Luxury Spa with Natalya! Service and atmosphere is great, comfortable and clean…read moreplace, affordable prices, very attentive to your needs. I am so grateful I found this place!

I have been going to Natalya for almost a year. I have had facials, waxing, and body contour. I…read morehave had a great experience with all my treatments and can honestly say, the best facials I have ever had. Her spa is calm, peaceful, and inviting. Her knowledge and passion for what she does is very evident and appreciated.

I called last minute for an eye brow waxing on Sept. 26th. Luckily they were able to fit me in,…read moreunluckily it was the worst eyebrow waxing I have ever received. To start, I had wonderful full brows with a natural arch, all they needed was a little clean up. Well she to totally decimated them. She did not stay to my natural shape, one brow is tappers to a nice point, the other is shorter, thicker, and looks like it was lobbed off on the end. There is no way to fix this besides drawing them in.