We continue to be happy with our kid's care here at Rocky Hill Pediatrics. The roomy but welcoming…read morewait area has comfy seating and a moderate aquarium with colorful fish. The office and medical staff are friendly, and the doctors and NPs have been warm and encouraging whether it's car seats, eating veggies, or that tetanus booster. A variety of cheerful rooms make the experience more comfy. From birth to now we've been pleased with this practice.

I want to really express how amazing my husband and i's experience was with really had with dr…read moremuccino! we were very lucky that he happened to be our on call doctor for my son and i was so happy to meet him! the office was absolutely spotless and the nurses were very friendly and helpful! he was very caring, genuine, and attentive! the dr definitely left a warm, positive impression on us and we left there very happy and satisfied! if you are in between pediatricians this one is a blessing!!

I use this location for my PCP and to get blood drawn at the adjacent lab. The wait is not too bad…read morefor the doctors but the lab can be hit or miss. One time you may be the only one waiting and the next time you're spending close to an hour standing because they've removed most of the chairs (due to COVID). Obviously that's not their fault but it might help to have more than one phlebotomist on staff.

Dr. Banack is my sons pediatrician and she is amazing! When I was pregnant and looking for a…read morepediatrician it was important to me to find someone who had a similar philosophy as me when it came to my child. What really hooked me was her knowledge of intact care for uncircumcised boys. Being a mother and following mom groups I have heard horror stories of pediatricians who not only didn't know proper intact care but also encouraged wrong practices. Before even meeting Dr. Banack I called the office to find out their intact knowledge. Once I gave birth I was reassured and completely happy with my decision to have Dr. Banack as our pediatrician.

I was searching for a pediatrician for my son and ended up selecting Dr. Fote's office because I…read moreheard positive things about his practice. I don't have much to compare to as my son is only 5 days old and I've only had a few interactions with the doctors at this office. I could have selected a doctor in town but I decided it was worth driving to Rocky Hill to see Dr. Fote because he's super casual and lets the mother remain in control. I like the fact that he pretty much answers all my questions without making me feel like I haven't completed my homework because I asked. The staff at the office are extremely nice and understanding being a first time mom is not an easy task. My son had a BM and squirted on his first visit but they didn't blink an eye. I know those things are all expected but you would be surprised some children centered services still look at you with judgmental eyes if your child burps in public. The office is clean and the nurses are efficient. Scheduling seems flexible and their reminder system works out well for a busy working mother. If you're looking for a pediatrician for your children, Dr. Fote's office is worth a try.

The doctors in this practice get it! We chose Dr. Fote 23 years ago because we wanted someone with…read morepersonal and professional experience and he has plenty of both. Drs Litwin & Schwab are wonderful as well, and have been patient and professional. When we had worries or concerns, all 3 were calming and reassuring. When we needed referrals, we were given terrific specialists who related well to us and our kids.The BEST pediatricians in the area. The office staff are always helpful and personable and take time to get to know you. No question is too much trouble or too dumb. And we were always able to be seen quickly.

I brought my daughter in for an issue that recurred while we were on vacation. It was very easy to…read moreget a same day appointment using the app. When we arrived we were checked in immediately and it took maybe 5 minutes max to be called back to see the doctor. The facility is very clean and everyone was very kind and helpful, especially to my child. I was very impressed with the follow up - they actually call you with test results! You can also access the results easily on the app. My child's initial test was inconclusive and the doctor worked with me on deciding next steps. I was really impressed with their thoughtful problem solving - my child was definitely not just a number to get in and out, they really cared about making her feel better. We had returned home by the time we realized she needed meds and they were able to call in a prescription to our home pharmacy. She is now on the mend - and we are so grateful to the PM Pediatrics team in Manchester! A tip - we also have a PM Pediatrics in our home area and the doctor in CT was able to see my child's previous visit records, which was very helpful. I highly recommend making PM Pediatrics your go-to urgent care if you are lucky enough to have one near where you live.

My pediatrician referred me here because they didn't have anymore same day sick visits, it was a…read morecomplete waste of a 40 minute drive. The front desk was nice, the place is well decorated. However, the first "nurse" or "assistant" was not friendly, not patient, or helpful. I had to take my kids to the restroom during her checkup she huffed and rolled her eyes like it was an inconvenience. Next, I'm not even going to say Doctor because most likely she was an APRN. Didn't solve my problem, help my problem, listen/hear what I said about the health concerns. Nor did she show any empathy or sympathy. I was excited to come here because they're not affiliated with any big name places, but just your average turn em and burn em situation. Very disappointing, I'll take the extra 10 minutes drive to Farmington for a much better experience.

I came here after a frustrating experience at another walk-in chain, where I arrived close to…read moreclosing because I genuinely needed care after already dealing with a long wait elsewhere. Despite their posted hours showing that they were still open, I felt like the physician there spent more effort trying to convince me to go to the ER than evaluating or treating me. It felt like getting out the door on a Friday night was taking priority over patient care. What bothered me even more was the lack of consideration for what that recommendation actually means to a patient. Sending someone to the ER instead of providing appropriate urgent-care treatment can mean a dramatically higher bill, a much longer wait, and unnecessary use of emergency resources. That financial and practical impact should matter when making a recommendation, especially when a patient has specifically sought out urgent care for a reason. My experience at A Walk-In Medical Center was the complete opposite. Dr. Calle was kind, attentive, knowledgeable, and thorough. What impressed me even more was that he remembered me from a visit years ago. I never felt rushed or like I was an inconvenience. I felt listened to and cared for. There is a noticeable difference between healthcare that feels driven by corporate KPIs and healthcare where the people still treat medicine as a responsibility to the patient. This office still feels like the latter. I'm very grateful to Dr. Calle and the staff for taking care of me when I needed it.

I only visited here because it was the only close by place that was open at the time. Like others…read morewho have reviewed this it I found the doctor to be very rude, and lacked sympathy and compassion towards my 8 year old child. The doctor sprayed menthol in my son's eye and acted annoyed and impatient when of course he started crying and lost trust in him. He had no patience towards my son, all but ignored me, and talked to my son like he was an adult scaring him about worst case scenarios and his summer being ruined. After consulting three other medical professionals the day after my visit, all three said while he didn't give dangerous advice it's clear the doctor does not have experience with children, and advised old and out dated medical techniques to treat my sons wound. This was my first and will certainly be my last visit to this place. Don't bring your kids here.

I had an excellent experience thanks to Jess, the office manager. Not only is she incredibly…read moreorganized and keeps everything running smoothly, but she also takes the time to see patients and provide exceptional care

This is a great group of people!Doctors are amazing!!Doctor Czekai is the best and the…read morereceptionists are very nice!

Very difficult to make appointments. No flexibility. Rude staff, especially Dr. Ravella's…read moreassistant. We called her to say we will be late. She irrately asked how long and said if longer than 10 mins that I would need to reschedule. My son showed up as we spoke. I said we would be there in 5 mins. We showed up 11 mins late for a 3:30 appointment and were told that we needed to reschedule, because I did not show up in the 5 mins I estimated. Sorry, I can't predict traffic. To add insult to injury, the office was empty. I have decided to withdraw my son from their care in order to find a physicians office that actually cares about their clients in the long term, rather than turning a quick buck. And to perhaps find a doctor that is compassionate enough to understand family circumstances- especially for single working parents managing their children.

Not sure what happened to this practice. My doctor P here is fantastic and I've been seeing him for…read moreover 30 years. My husband and his family even longer. The staff is mostly unfriendly and has gotten worse over the years. To today when We*** was downright rude and completely uncaring and unhelpful in resolving the issue even though their office caused the problem we were trying to resolve. So unprofessional. I am waiting for Pa*** to call me from their office to try to mitigate damage We*** caused today. If i get a satisfactory resolution i will edit this review. Otherwise I recommend you go elsewhere. This review is regarding Collins Medical at 41 North Main St. West Hartford CT