There has been little to no regulation on the amount of lawn furniture and decorations allowed on…read morepeople's property. In addition, the fees paid are far greater than the services provided. Landscaping fees required when homeowners are taking care of their own yards are too high. The plowing and salting are inadequate. Personally there have been 2 occasions on which my fees have been paid and they did not credit my account properly. This is not my primary residence and though they have been provided my correct address notices are still being sent to the incorrect location.

This HOA they discriminated you if you speak with the accent, if you are disable ,the closing the…read morephone on you when you tell them the problem ,is on the property outside the jerking you around and they say .We can't fix the problem because of the weather, even past 10 months with the same problem. They deserving zero

I could write a review four pages long about all that's wrong with living in a Sermar residence…read more Where I live, there is a 'manager' that lies, and goes out of his way to make residents wait for work orders....if he doesn't like you. The heating system is terrible; the kitchen sink water is constantly burning me, and they never want to upgrade anything. That just touches upon a few reasons why living here is awful. Never would I recommend a Sermar property.

Sermar does a great job of managing the property. The office staff in Rochester is always very…read morehelpful when I have a problem. They do the best job of any landlord I have worked with.

don't recommend this property company. They don't believe in giving individuals a second chance…read more The past two places of residency I have paid my rent on time and at times, ahead of time. I make 3 times of what is needed to afford the property and because my credit score was a little low I was denied. I went through a divorce and explained that and now, getting back on my feet. And, in a program working on my credit. I'm quiet, very clean and take care of others peoples properties as if it's my own. That's ok, time will tell....

As a tenant living at one of their properties, I felt uncomfortable and on occasion unsafe by the…read moreway that they managed the property. They do everything in-house and cut corners so that they don't need to pay for adequate service/repairs.

As a management company they will overpromose and under deliver. The owner is a nice guy,…read moretrustworthy, but doesn't always follow through. I dont blame him, it's a small operation. But he has more work than anyone could reasonably accomplish and doesn't communicate that clearly. Your properties will likely suffer.

They changed the electronic payment system; the tenant now pays them for the convenience to pay…read moreelectronically . . . fascinating . . .

Property management is a hard business as they work in part with third party vendors and while they…read moreshould vet them well, they do not have immediate control over them. For example our garbage was missed twice now while all others were picked up. The truck did not even slow down! In general they do respond, our property managers is good with that - and our board needs to approve work-orders so they can not be held accountable for that. For their part they do what they are contracted to do. Volunteers in our neighborhood cut up a very large tree that had fallen and moved it to the road. I now have a large stump which we look at every time I sit at our kitchen table as it is right there. While volunteers cut and removed the tree, when the weather warms, we expect the stump to removed and something put in it's place. So while our association recently move to Wood bridge, they have been great to date... let's see what will happen with the tree stump and replacement. Bill Gunther

Does not respond to issues. Poor snow removal& lawn care ! Look at the condition of the pond below…read morein Webster NY!

This company took over the maintenance of our apartment complex. They are absolutely terrible! Our…read morefront door has been broken (no lock) for about 8 months. Currently we have not had hot water in four days with terrible communication and no sense of urgency. Our lease is up in a couple months and we will be moving out

Now that they have excellent leadership management and maintenance at Countryshire Estates, I…read morehighly recommend them. The new team really cares about our community. When a problem arises, they quickly resolve it.

Jesse has done great work for us for several years. One big project included bringing in topsoil,…read moregrading, removing rocks, and hydro-seeding. Routine maintenance has included occasional mowing and periodic applications of weed & feed and soil Ph balancers. Jesse is easy to reach by phone and he responds to every message. His work is top notch and shows excellent attention to detail. I recommend Jesse without reservation for any kind of landscaping, yard maintenance or cleanup work.

They did a very nice job tearing down an old retaining wall and regrading the front lawn and put up…read morea real nice reduced sized timber retaining wall I'm very satisfied with the work they did and their professionalism all at a very fair price I would recommend them give them a try.

Trusted this useless property management company to manage our properties. They did a terrible job…read moreof placing tenants in our units so the renters were impossible to evict when they stopped paying rent. They've also neglected all of our properties and we're now paying thousands to repair each one. We will be suing.

Shady and unethical business practices! Do not hire them to manage your property. They scammed me…read moreout of money so I took them to court. I won, of course and now they won't pay. But I will get my money... Do not do business with them! Avoid at all costs!