I have a Levitt built Colonial House in Bowie, MD that had the original wood windows from 1964. The windows were in bad shape, hard to open, and extremely drafty. Some of the bottom sill and brick molding around the windows was rotted and needed to be replaced. I wanted all 22 wood windows replaced with Revere Berkshire Elite double hung windows. Joe Dixon, my immediate contact from Newbrook, made a great design suggestion for the bank of windows in the living room and dining room (he suggested using one giant horizontal slider at each location instead of three double hungs separated by mullions, as they were originally).
From my initial contact with Newbrook until the job was complete, everything went extremely smooth. After my initial contact with them, Joe came to the house and provided a written estimate. He also brought window samples. The window model I purchased (Revere Berkshire Elites double pane) are well known for their energy efficiency (better than Energy Star standards) and modern design (very thin frames which equate to a higher visible glass area). Once my wife and I agreed that Newbrook presented the best value after mulling it over several days, we provided a deposit and signed on the dotted line.
From that point, about one week later a very professional gentleman (Carlos) from the installation crew came out and measured all of the windows. Subsequently, the window installation happened approximately 5 weeks after this. Carlos, the same individual who measured the windows, showed up to head up the installation. Speaking of the installation, I had done quite a bit of research on the proper way to install vinyl replacement windows. In fact, I obtained the installation instructions directly from Alside (the window manufacturer, parent company of Revere). I was very happy with the installation - the windows were a nice, snug fit in the existing framing. Low expanding foam was inserted around all gaps, the caulking was high quality and aesthetically pleasing, and the aluminum capping was to spec. They also replaced the rotted wood as promised prior to capping. The crew cleaned the inside and outside of every window prior to leaving and left no trash behind. I should also mention that both Joe and his partner, Dermott (the owner of Newbrook) came to my house during the install and inspected the installation as it was unfolding. The windows look fantastic - many times better than the original wood windows. I can already tell that the house is better insulated now - I adjusted the thermostat up 3 degrees and it only took about 20 minutes for the temperature to raise (it was about 40 degrees outside) - previously, it would take about 45 minutes to accomplish this.
In summary, Newbrook has been a pleasure to deal with. No sales gimmicks - they gave me a great price right from the start without the hassle of negotiation. The installation is high quality, and the reputation of the window manufacturer (Alside) is something that can depended on (they've been in business since 1947, so if I ever have a warranty issue, chances are they'll still be around to take care of it). I attached four pictures of the front of my house. On one picture, the top windows have been replaced but the bottom windows have not. On the second picture, the bottom windows have been replaced. However, the capping and installation aren't complete. The third and fourth pictures show the windows after everything was completed. read more