We went here last night as our usual two places were both closed. It was busy, which looked promising. We went inside to order then I came out to sit in the car and left my partner inside to wait. When he hadn't returned HALF AN HOUR LATER, I went inside to see what the hold up was as I had seen many people coming in after us and leaving. When I asked the guy who took our order how much longer it would be, he asked for our name. We hadn't given one because he hadn't asked for one as we were walk in customers. He went into the back and looked through the order papers before telling us it would be another 10 minutes. I asked what I suspected and had it confirmed - they hadn't even started our order because they had forgotten it! After waiting nearly 40 minutes we could have stayed at home and ordered in - we nipped out supposedly to save time! I told them not to bother - there was no apology forthcoming! I can't review the food but as the customer service is so appalling, I will not be trying it! It's clear from other reviews that even if the food is good, the time kept waiting is not! They obviously need to employ more staff to meet demand but are putting profit over customer service - not good in today's economic climate! read more