I recently visited my godmother at this nursing home and had the pleasure of meeting one of the…read moreCNAs who was caring for her, Alondra. I was truly impressed by how kind, compassionate, and attentive she was. She treated my godmother with so much patience, dignity, and genuine care. I waited outside as she got her ready for physical therapy, I quietly observed and It was clear that she takes pride in her work and truly cares about the residents she looks after. As a family member, seeing someone provide that level of kindness and respect meant so much to me. I visited about two weeks ago, and her kindness really stayed with me. CNAs have such an important and demanding job, and I wanted to take a moment to recognize someone who is clearly doing it with her heart. She is a wonderful asset to the facility, and my family is very grateful for the care she provides.

Bayberry Skilled Nursing & Healthcare Center provides a caring and welcoming environment for its…read moreresidents. The staff is compassionate, attentive, and truly dedicated to delivering quality care. A special thank you to Avi for going above and beyond with kindness, professionalism, and genuine compassion. Avi's dedication made a lasting impression, and it's clear that Bayberry is fortunate to have such an outstanding team member. Highly recommended!

Everyone I encountered here was lovely. My PT was Jenna Mitchell. Super smart, talented, caring,…read moreand personable.

The people here at front desk are incompetent just like the rest of John Muir. No wonder your…read morereviews are garbage.

I was sent to Legacy for nursing and physical therapy services, following Spinal Surgery. This…read morefacility was clean. The frontline staff was professional, kind, and engaging. However, I experienced a lack of preparation, an absence of communication, and a failure to reorder necessary medications --on multiple occasions. These negative aspects of my time at the Legacy stemmed from the Administration's systemic failure. Administration provided no orientation or introduction to the facility. Thus, I had no knowledge of visiting hours, food menus, or any patient rules. I did not even know there was an onsite Social Worker until the last week of my 5 week stay. I had to track her down to find out if administration had a discharge plan for me. I was initially provided a wheel chair with no foot rests and a bed with no arm rests. This was at a time when I was non ambulatory. Eventually, these medical items were provided. Still., when the facility ran out of my two heart medications (needed 2x a day) I wasn't told til the time I was to receive them that they ran out and had not yet reordered. It took 24 hours to get these medicines. All in all, my review of the Legacy is mixed.. I think if the Administrators strengthened themselves into a team that promoted clarity and transparency to their patients/clients this would be a very good facility. Patricia McGuire Lopas

My 97 year old Mother spent the last 3 weeks here recovering from severe hydration which caused her…read morefall. She was here 2 years ago. We were happy with the care she received, that's why we brought her back again. First of all, it's a very clean facility, small and personal, but most of all great staff. The nurses my Mom had were professional & helpful. The CNA's were amazing. The ones I will mention were the very best. Mario, Smile, Rain, and one special CNA on swing shift named Michelle. Jessica on the weekends was also an excellent help with my Mom, Nursing director Teri was extremely helpful, always available to help. Vanessa social worker was also fantastic at assisting with so much. The physical therapists & occupational therapists were also great. I hope my Mom never has to go back, but if she ever did, Legacy would surely be our number 1 pick. Much love & thanks to the staff. We are forever grateful for their kind & wonderful care of our Mother. Thank you so much!

DO NOT GO THERE! I waqs there for a month post surgery and they almost killed me. My surgery got…read moreinfected and they did nothing. I had to call 911 myself and have the fire dept take me to the hospital. The nursing staff sucks. They never answered any of the calls. You'd lay there for over an hour before someone came. Wound care nurses left garbage and scissors in bed. The food is awful. It was like being in prison. People screaming all night long. There was an old lady howling like a dog in the hallway all hours of the night. People pounding on the walls. Other patients would just come in your room at night. The dude in the bed next to me was doing meth. If you want to go to hell go here. If you want to die a slow miserable death this is the place to go.

Unclean, employees who seem to not care, horrible food and un-kept visiting area. Theft of…read morepersonal belongings is almost an every day occurrence, smoking around the facility is prohibited yet smoking is going on everywhere and no one says anything. My mom is there after suffering a stroke and we're desperately trying to get her into a better place. Everything that I've posted here I've seen first-hand for myself or my mom has reported to me the things that happen Although she had a stroke, she is still very much coherent and of sound mind. This facility is a joke.

I'm so thankful that my mom is at La Casa Via Transitional Care Center. As a daughter, having your…read moremom in a nursing facility can be very difficult, but the staff here have given my family so much peace of mind. Everyone has been incredibly kind, attentive, and compassionate toward my mom. They are very responsive to her needs, and I truly appreciate the effort they make to care for her and help with transportation to her doctor appointments. What means the most to me is that my mom loves it there. She feels comfortable and cared for, and that is priceless to our family. I'm very grateful to everyone at La Casa Via for the kindness and care they show my mom. Thank you for treating her with such warmth and compassion. I would absolutely recommend La Casa Via to families looking for a caring environment for their loved one.

Our family is deeply grateful for the exceptional care and support we received during our time at…read moreLa Casa Via Transitional Care where my husband was cared for. A special thank you to our Case Manager, Victoria, who guided us through each step of this process with compassion and professionalism. My husband was fortunate to work with a dedicated Physical Therapy & Occupational Therapy team led by Charlene. Through their dedication, patience and persistence, he was able to sit up, stand and walk - things he couldn't do when we first arrived. With their help my husband was accepted into the Acute Rehabilitation Unit. An amazing blessing! We spent a month and a half with this wonderful group, during that time the nursing staff, CNAs and executives Cam & Tim were consistently welcoming and helpful. It felt like a family setting. We owe this team so much. God bless and keep you all!

I want to express my gratitude for the excellent care at Pleasant Hill Post-Acute Care. I was…read moreadmitted with a fractured pelvis and could not walk. Thanks to the entire staff's exceptional care, I am walking again! The PT and OT folks (Nikki, Deandre and Akashi) patiently gave me the support and confidence to not only walk, but to climb stairs! I have never had PT before and was amazed how their simple instructions and encouragement helped heal my body so that I could return home. There are too many other names to mention here, but the following are a few. I'd like to give a shout out to the nursing staff, particularly Dahlia. The nurses were so kind and patient, helping me with every need, including cleansing. I hope that I was kind and respectful, but I noticed that some patients could be quite difficult. The nurses and CNAs consistently maintained a calm, caring and professional demeanor. They catered to every need and clearly cared about the patients' well-being. Claire, the Activities Director delivered daily menus and a list of scheduled activities. What a sweet individual, dropping by each morning with a smile and a little conversation. Nicole of the Housekeeping Staff was lovely. I engaged her in conversation at every opportunity, as she made sure that each room was clean and in proper order for each patient. My case worker, Mary, was instrumental in working with doctors and staff to secure my release date. She also recommended an appt. with my PCP and referred me to out-patient PT care. Another shout out is to the kitchen staff. The meals were healthy and delicious and tailored to each patient's needs. Mistakes were sometimes made and were quickly rectified. One small concern is that breakfasts always arrived cold. Having worked in catering, I know it is difficult to serve a hot meal to 50 people at once, but it can be done. Icing on the cake: Greta, an optometrist visited some of the patients for eye exams and glaucoma tests. I did not expect this extra service and appreciate it so much! In additional, the facility has followed up with me to check on my healing progress. I hope none of you require such intense care, but if you do, I highly recommend PH Post-Acute Care to administer to both physical and emotional needs.

My wife and I would like to thank the whole staff, from RNs, CNAs, PTs, OTs, Office Staff,…read moreMaintenance and Housekeeping, everyone was very helpful, kind and very professional. Shout out to kitchen staff as well for preparing delicious meals every day. Again, we thank you so much for your outstanding service. We are incredibly grateful and wish you all the very best moving forward. ~ Millete & Glenn Mercurio

AVR is a special place…read more They break the mold of the standard residential treatment facility. Cell phone use is allowed and encouraged, so you never feel too disconnected from home and can effectively take care of business (it isn't realistic to be disappearing from the world for 30+ days). Tons of fantastic healthy snack options, along with the unprecedented option to have a small personal stash of your favorite snacks (again, helping me keep that connection with home). Amazing counselors like mine, Eddie and Joey, get you through the day-to-day. Every person there, from the Program Director to our "sober fun" escorts, short of the cook, is a certified counselor in recovery (at minimum, if not an LMFT); and is a fabulous sounding board and source of strength for your daily struggles in early recovery. And the cook is fabulous (man, did I eat well there)!!! You can tell everyone there, right down to said cook, really cares about the clients while they are there and beyond. AVR's program includes a wide breadth of education and therapy including: one-on-one sessions with an LMFT, family/couples therapy with an LMFT, tons of counseling staff onsite at any given time, public outings in the real world with various recovery meeting formats and "sober fun" events, CBT (how to handle those nasty thoughts), DBT (how to handle those rough emotions), traditional Process group therapy (get your gears grinding and open your eyes to reality and life), relapse prevention, anger management, self-esteem, top-rated-recovery-literature study groups, transition planning and assistance, and even alternative/eastern medicine therapy like Qui Gong Tai Chi, yoga, acupuncture, and eco-therapy. There is even regular visits from a certified personal trainer to make the most of the fantastic gym/exercise equipment! The environment is bar-none. The grounds are huge and beautiful for taking a walk or exercising. A wonderful garden to work in if you like. The house is spacious with multiple TVs for downtime. Along with board games, a pool table, a basketball hoop, a pool, and a hot tub. Lots of extra space for personal time and personal calls. And no more than 6 clients at any one time. Don't get me wrong. Recovery is hard. Lots of emotions, realizations, and work to be done. But the environment is incredibly comfortable and fosters personal growth. I spent 60 days there, and they flew by. Between the staff and the environment, AVR makes all that hard work as painless as possible. If you want to not only sober up, but get the tools to stay sober and enjoy the rest of your life with your family, this is the place to go for residential treatment.

This care facility was amazing…read more They offered a wide variety of coping skills, therapeutic techniques, and served very healthy meals. I was still in my addiction when the last review was left and was not fair in my assessment. This place is worth looking at as an option to begin a journey in recovery.

After my mom underwent major neurosurgery at UCSF following a long health journey, our family had…read moreto decide between caring for her at home or placing her in a post acute rehabilitation facility. Having had very negative experiences with other local facilities in the past, we were honestly terrified to trust another rehab center. Thankfully, several people recommended Tampico, and what a difference this facility was. From the moment we walked in, the building felt clean, welcoming, and well cared for. Every staff member greeted us warmly and treated my mom with dignity and compassion during one of the most vulnerable times of her life. Her care team was wonderful. Her CNAs were Helen, Marie, and Romel. Her PTs were Mimi, Deepika, and Nicole, and her OT was Aarti. Her absolute favorites were Helen, Emiliano, and Aarti. The therapy team pushed her in all the right ways while also taking time to educate our family and encourage my mom throughout recovery. When my mom arrived, she could not even sit up independently. By discharge, she had improved dramatically and was strong enough to transfer to John Muir's intensive rehab program, which prior she didn't qualify for due to her level of weakness. Most importantly, we never once felt like her needs were ignored. The staff consistently responded with kindness, patience, and professionalism. The facility truly felt like a home away from home while still providing excellent rehabilitation care. The only complaint my mom had was the food, especially the fish meals, but she is also a very picky cook-from-scratch person. We are incredibly grateful to the entire Tampico team and would absolutely recommend this facility to families looking for compassionate, quality rehabilitation care.

Clean facility, there is always staff cleaning. Fast…read moreresponse to messages. Overall, I will give this facility a 5 star rating. Highly recommend.

Suncrest Hospice cared for my brother in law through his last days at Willow Pass Healthcare…read moreCenter. They are all beautiful caring people, who took the time to send a Sympathy Card on his passing, signed by the nurses, doctors and other healthcare professionals who saw Michael during his days at the center. It's unfortunate that caring friends did not and do not understand the role of hospice and the patients healthcare directives and choose to post critical reviews. My interaction with all of the caregivers at the center is very positive. They were very communicative and supportive during this difficult time. Thank you Suncrest and Willow Pass Healthcare.

My cousin went in for rehab. My first visit was horrible. They have four patients to a room. One…read moretiny tv in corner of room. It was dark in her room all the time. I don't think she saw the light of day. Staff were clueless. When they fed patients dinner they lined them up in hallway and fed while in wheelchairs, it was just a horrible site. My cousin got UTI because I really don't think they bathed her. She could not walk on own which is why she was there, to gain strength well that never happened. I had to get her out of there and never would send her back, horrible place.

My name is Deepa Ulahannan and I am a case manager at Kaiser Walnut Creek. This is what some of my…read morepatients who wants to go back there for rehabilitation says "I am very grateful for the care I have received at Walnut Creek Nursing & Rehab Center. The staff have been kind, caring, and respectful, and they have made me feel comfortable and supported during my stay. If I need to go back this is where I will go" My personal experience- would especially like to thank Ross, the Admission Coordinator. She was very helpful, patient, and professional. She made the admission process much easier for me and took the time to answer my questions and make sure it was correct and easy both sides. All the other admissions coordinators are very welcoming at that facility. Thank you to Ross and the entire staff for your compassion and dedication. I truly appreciate everything you have done for our patients. I would definitely recommend Walnut Creek Nursing & Rehab Center to others.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.