I was pleased by the pleasant service with the care coordinator, and the dentist Everyone was helpful and friendly! I was referred to Dr Wilson for an Invisalign. After this treatment, I will return to New Smiles for veneers on my front teeth. Highly recommend read more

I have gone to Doc Martin at New Smiles in Sherwood numerous times. He is kind, professional, even funny. I used to be a white knuckle dentist patient but Doc Martin and Favi and the rest of the staff are friendly, professional, and I'm convinced they enjoy their job of helping people with dental problems feel and look better. read more

Be careful here. The practice likes to add-on, up-charge, and try to get you to have procedures you don't need. This is all based on memory from a few years back, but I always meant to leave a review. On the positive side, my hygienist was very good. She had a very personable demeanor and did a great job with my cleaning. The office is newer and a nice place to visit. Seems modern and efficient with all the latest equipment. On the negative side, two of the procedures, one was the fluoride treatment and I cant recall the other one, were NOT covered by insurance, which they knew since they didn't even attempt to bill it, and I walked out having paid over $200 out of pocket. It was never explained to me that those procedures were extra, but I did notice she asked me if it was "okay" to do them, which I found odd. I've never had this happen before and was a bit confused. Another thing I thought was weird is that I had scheduled with one dentist who was covered by my insurance, but when I got there they said another dentist would see me that day, who wasn't covered by my insurance. I mean, maybe that's okay?? It seemed a little fishy to me. It was unclear to me whether or not the original guy I was supposed to see ever actually came in or if it were all just some sleight of hand to out-maneuver standard insurance practices. The hygienist made some puzzling comment over never actually seeing him much and "oh we do some work with him sometimes." ? The guy I did see put me off right away. This was during the height of Covid and he walked in, pulled his mask off, sat 5 feet from me and made a negative comment about social distancing while rolling his eyes. So I just spent that short time with him trying not to breathe. I was strongly pressured to schedule a visit to have all of my cavities replaced and schedule a visit to the orthodontist they refer to. My prior dentist, who I had to stop seeing since I moved out of state, strongly warned me to avoid any dentist who attempted to tell me my cavities needed replacing and that it was unethical to suggest that I should. The dental practice I went to after my single visit to New Smiles told me the same thing albeit in a gentler manner. I was asked about scheduling that visit twice before I left in a "you really need to get this done ASAP" kind of way. To this day I still havent had a single one replaced. I seem to recall there was some issue with the time of my appointment too but I cant remember what. Something like they thought I was supposed to come in on another day? I was confused and had to show them my appointment reminder to prove I was there when I was supposed to be. Then I was told I was "lucky" that they could squeeze me in. Anyway, I never went back. I am extremely happy with my new dentist. If your dentist ever says anything along the lines of "you have $X left on your insurance and we need to spend that by a certain date" RUN read more

The best dental experience I have had in years. Dr A was amazing and the whole staff are very supportive and helpful. I got two crowns and these are seriously the very best crowns that I have ever had made and fitted. read more

I just found New Smiles Dentistry and to say I am happy is a complete understatement. Everyone from the front desk staff to scheduling and dental hygienist and assistants are beyond amazing. Dr. Whisendant is my dentist and he is excellent. He is meticulous and sets you at ease immediately. His attention to detail is evidenced by his methodical work. We are grateful that the flyers for their office found its way to our mailbox! read more

Sydney was a sweet heart and very professional I don't care for the doctor or his assistant..

Every single person in this office deserves my sincerest thank you. You took care of me when all I could afford was to have my teeth pulled and then you took care of me when I managed to pull it together to have them repaired and restored. You can go anywhere and get dental care, but you should go to this office because they will treat you so kindly. They are warm hearted and friendly and I swear there are no bad days at New Smiles. Every time I've been there it's the same. And the staff never changes - it must also be a great place to work! I don't have enough good things to say about Dr. Doyel and Dr. Aanderud, Melissa, Jen, and everyone else that I see. Thank you. From the bottom of my heart and the tips of my teeth. read more

They have an amazing crew!! Doctor Doyel listens to patients' needs, and he did a fantastic job on my husband's implants. We drive more than an hour for each visit to their office. It's worth the trip! read more

Wow, worst customer service ever!! I am in need for some more dental work however I will be looking elsewhere for a dentist. I recommend everybody else does as well. read more

I went to this place back in July for the first time since I moved and needed a new dentist. I loved the staff and thought they were great until today. I have good health insurance and have literally never paid for cleanings or exam out of pocket. When I booked my appointment it was a couple months out but they sent me emails so they could get my history and background. I sent all that in as instructed. When I got there I gave them my insurance which I made sure they took when I booked my appointment. I was taken to the back and they started my cleaning. They asked to take X rays which I explained by insurance covers once a year and I was not sure if my last appointment at the other place did them or not. My hygienist explained that if the insurance would not cover it then they would just not bill me for it. Problem solved no big deal. As I left that day they said I was all go on the insurance side and no big deal... Fast forward today where 5 month later I am getting a bill for $221. Are you freaking kidding me? I thought ok maybe its the x rays so I called at 8 am to get an explanation. I got a call back at 11 am and the lady was far from helpful. She explained my insurance only covered a little bit of each and so that left me with $221. I explained that never have I had to pay for dental care and I have been on this insurance since I was 18 and that was 9 years ago. She said she was not sure but she could give me a new patient with out insurance exam fee which is $87. She expected me to pay that today and over the phone. She could not explain how when I spoke over the phone to some one prior to my appointment I was not notified of this or when I left that day. Do you really think I would have gone forward with the exam and cleaning if I was going to have to pay? No! She choose not to answer my question and simply just wanted my money. She did not care that I was clearly bothered by this or offer an apology or anything. I cancelled my future appt but since I am out $87 that I never should have been charged. read more

I've been going here for years and it's been the best dentist I have ever had. The entire team is friendly & professional and they are always happy to see you. I would give them six stars if I have the option, read more

Our adult daughter needed extensive dental work including implants. The quality of the personalized care she received from the New Smiles dental professionals and the entire team was over-the-top amazing --they really went the extra mile! They first informed her and us about the whole process, then guided & assisted us in securing financing, and now are continuing to reassure and encourage her every step of the way her along her journey to a beautiful new smile. We give our highest recommendation to New Smiles of Sherwood, Oregon. read more

DR. A and his team are a standard above all. I have been a patient since I was a kid and I couldn't imagine going anywhere else. I had an emergency situation. Broke my front tooth and they fixed it the next day. I literally cried from happiness !! Not only do they do exceptional/quality work they really truly care about their patients. I'm always blown away they continue to carry the standard of care they have to this day. ***Side note. It shows the type of people they are and the how their business is ran when they have had the same staff for decades! read more

I came in for the $99 special cleaning price for new patients and left with a bad taste in my mouth and a much higher bill than promised. Mid cleaning I was told my teeth were really dirty and that a special cleaning would be $250. My mouth was literally open and I was laying all the way back in the chair when I was told this. Mind you I have my teeth cleaned every year, never have cavities and have never been told this before. I felt pressured to give in to the more thorough cleaning. It was like being hustled by a professional gang of experienced conmen. To top it off I was given a rose at the end. Last time I got roses, the person knew they did something wrong. read more

Had a cleaning, exam, and x-rays done a couple of years ago now. It went fine although they wanted to sell me a much more expensive procedure to cure a problem they said could become trouble down the road. I said I would think about that. Never wound up doing it to this point and have not had any problems in that regard. Fast forward to now. Called them and asked how much for a new cleaning. Front desk said they would require new x-rays with exam and cleaning. Okay, understood.... Price: $350...Are you kidding me? Never mind. I'll find another dentist thanks. BTW, tried calling them a week ago only to find out the entire office closes for two full week around the Christmas and New Year's holidays. Seriously??? Who does that? Not only that, but they are only open four days a week anyhow. Must be nice work if you can get it. read more

I've had cleanings and a crown and every time I go there, they know my name and treat me like I am their only customer. It's a great office with great staff and they're very easy to work with. No pressure, no attitude and the doctors are top-notch. The hygienists are exceptional and I have a great experience every time I go. I have a HORRIBLY sensitive gag-reflex and they're sensitive to that and are very helpful and patient with me. read more

When I first went to see Dr. Bennet, I thought she and the office were great, very fancy office with a lot of freebies. And then I brought my husband in too. Everyone was SO nice. Then I got a cavity filled in the upper left side of my mouth and the sensitivity wouldn't go away. I had been through this before with another dentist a long time ago who hadn't done my filling properly, so I knew exactly how it felt and I knew exactly how it would feel when it would start to get better, but each time I went back dragging my feet to dr bennet in pain for a bite adjustment, it would get a tiny bit better but then stop getting better like the healing process hit a wall, so I definitely knew something was up. I started to think it wasn't the bite, like before (last time at another dentist, the fillings were done in a rush and didn't adhere to My tooth, leaving spaces). The biggest issue was Dr. Bennet kind of made me feel like I was bugging them or annoying them. She made me feel like I had no idea what I was talking abut even though I did and had been through it before. She kept telling me to wait even though I told her I could not chew on the left side of my mouth and when did accidentally it was awful. I didn't feel like my concerns were taken seriously and honestly, I was made to feel like I was a burden. She just seemed totally over it and kept urging me to wait longer. Even though I told her I've been through this before. She just flat out did not believe me. Not once did she ever offer to redo the filling. Not once. At that point, I hadn't been able to chew on the left side of my mouth for over a month and the level of sensitivity hadn't changed. When I went in for my last bite adjustment, one of the hygienists came in and I explained to her what was going on, so for some reason her first thought was to stab the area with a metal tool, which almost literally threw me out of my seat from pain. And again Dr. Bennet told me to keep waiting and that my bite was adjusted enough. So wouldn't you think to look into other reasons for the sensitivity if it's not the bite? But she didn't, she sent me away again. They also told my husband he needed to get his wisdom teeth removed when he has never been told that before (he has two left and they are a part of his row of teeth, not overgrown). My husband and I went to another dentist and without a thought, he told me "the filling didn't adhere to your tooth correctly so essentially that's why it's sensitive. It needs to be redone." And he told my husband he did NOT need to get his wisdom teeth out, that if he did it would mess up his bite. And just to be sure, I went to yet another dentist, my final dentist who I Adore now, and she told me the same thing, that my filling needs to be redone. So, out of all the xrays New Smiles took, I have no idea why they mysteriously couldn't give me an answer for why I was in pain. Why they told my husband he has to get his teeth out. I think, as with many dentists, it's money-related. They didn't want to do a free filling procedure. They squeeze more money out of you. While I did not like Dr. Bennet, the rest of the staff (with the exception of the girl who dumbly poked my filling) was amazing, which is why this is two stars and not one. read more

Excellent care, great communication, friendly staff, clean office. My wife and I both had serious dental work and after each of our appointments the dentist called to check up ...it wasn't the staff who called, not the dental hygienist, it was the Dentist who did the procedure who called directly :) It's that kinda of friendly and thorough care they provide that'll keep us coming back and referring them to our friends and family. read more

I had a recent visit for a routine cleaning and wanted to share specifically about how impressed I was with Abby, the front desk receptionist. An older man came in who wasn't very communicative and was asking if his wife was finished. Abby was extremely kind, asking him how his day was, to which he replied with an non-open ended response. At that point I would have left him alone as it seemed he wasn't interested in conversation. But Abby went above and beyond to ask relative questions like if he enjoyed the Super Bowl and what was his favorite part of the game. She has such a gift for loving people!! The entire team is exceptional from Dr. A and Dr. Doyle, Karie (my hygienist), Abby, Ursula, Cami, Julie, and Shelley. They have been there since I started going there 6 years ago and always say hi to me whenever I come in. read more

I live out of state, but whenever I am in town I make sure to get in for my dental cleaning and check up! This team is exceptional and I have no desire to go anywhere else. Julie has been cleaning my teeth for as long as I can remember and she's thorough, gentle and fun! I love my hygienist! Abbi at the front desk is always cheerful and accommodating for my last minute needs and I've never had trouble getting scheduled when I'm in town. A big thank you to Dr. A and Dr. D for all that they do! read more

Emergency is really a time to emerge and see how your medical providers respond. Yesterday was a great experience with New Smiles staff when I truly had a dental emergency that my current dental practice couldn't attend to. I referred to my Sherwood chamber of commerce fellow members , Dr McKinney and Dr. BEN and they welcomed me with open arms! Within 2 hours I was out of pain for 1/2 the costs I would have had to pay if there was an opening. ..my dental experience today means changing my address book for dental care read more

My first visit to New Smiles and was impressed by the entire staff! I recently relocated to the Portland area and hadn't found a dentist yet. I had a tooth that chipped and called New Smiles and was able to get an appointment in a couple days! Very friendly staff when I called to make appointment. When I arrived for my appointment, I was greeted immediately by Rebecca. My wait was only a few minutes before being called for my appointment. The dental assistant and Dr Doyle put me at ease quickly. I didn't feel rushed and felt that they listened to my concerns. I will definitely be a return patient! Kind of crazy to say, but I look forward to returning for teeth cleaning and getting back on schedule for dental care! read more

I have been a patient for about 6 years and I won't go anywhere else. Dr. A is so gentle comforting. In a chair that can be less than comfortable he always puts me at ease. Kami (my hygienist) is fantastic. When she realized I HATED the scrapping, she suggested we try the "ultrasonic." That eliminated about 90% of the scrapping when I get my teeth cleaned. They listen and they care about making you comfortable. After I had a a couple of crowns done, Dr. A actually gave me his cell phone number to use over the weekend incase I had any issues. I appreciate that level of service and will be a patient at New Smiles for years to come. read more

I am ridiculously afraid of the dentist. However New Smiles genuinely cares about your feelings and will accommodate you fully. They are always pleasant from the amazing Dr. Doyle right down to the receptionists in the front. Going to get dental work done does not scare me in the least anymore. I've been numerous times and even some were emergencies right before Christmas Eve and they still fit me in to fix a broken tooth so I would not have to suffer through my Christmas vacation in misery. I cannot stress enough how amazing Dr. Doyle is. He's always very nice and does amazing work. The atmosphere is simply wonderful and it all has to do with the amazing staff. I just really love New Smiles and now my entire family goes here. read more

This office will overcharge every bill by asking to pay upfront an amount exceeding the amount allowed by insurance. The difference will be supported by the patient as the office will never issue a refund. This is not a mistake, this is a practice of this business. read more

The staff is the best group of people ever! They do all they can and more for me to have the best experience. Front office ladies were so kind and helpful. They explained everything about what the insurance covers to me before the appointment and that helped me feel confident through the whole appointment. Also they literally are so prepared for COVID. They have pre-screening which was done by really sweet ladies. They thoroughly clean the rooms before and after patients, which made me feel good to see. They also gave me all types of goodies when I left and I saved on buying toothpaste, mouthwash, floss, whitening, whitening trays and toothbrushes. No matter what hygienist I meet with, they are always so kind and fun to talk to. I always have the best experience here! read more

Dr A is Amazing! He is the best dentist I've ever been to. I now travel Over 8 hrs 1 way to continue to see him. The whole office is super professional, and I love the relaxing and clean atmosphere. I have SUPER bad anxiety anytime I have to go to another dentist, but am always at ease and calm with Dr A. I have never felt anything, and he's always been thorough in explaining whats going on and making sure I am comfortable. I would recommend anyone worried about the dentist, or looking for a good one to go see Dr A. read more

I am actually quite surprised that there are not more reviews for Pacific Family Dental. I am always running into people who are as thrilled with them as me and my family are. I guess most people don't think about writing reviews unless they've had a bad experience. My husband and I have been Dr. A's patients for almost eight years and we would never hesitate to recommend him to any of our friends or family. Our first visit was an emergency visit for an infected tooth. Pacific Family Dental was the only office willing to see a non-patient on such short notice. More recently, Dr. A left his family's BBQ to rush into the office and take care of our daughter's knocked out tooth. He wasn't even the on-call dentist for her dentist that weekend. Between dental trauma's, we have found Dr. A's dental care top notch. He is thorough, catches and treats potential problems early and treats us like family. If you are looking for an outstanding dentist, look no further. read more

I have been going to this office and seeing Dr. Doyle for over 6 years. A family member has been going there even longer and had recommended it to me. I have always hated going to the dentist until I started coming here. They are awesome! Now I have my boyfriend going here as well. Even after I moved almost an hour away I still make the drive because I doubt I will ever find a better dentist or dental practice. read more

I have PTSD about going to the dentist and Dr. Aanderud and his staff are WONDERFUL people! I'm always treated kindly and with the utmost understanding of my anxiety. The actual dental work is done expertly and with great care to be the most pain-free. I still don't like going to the dentist but I know when I do, I'm in great hands! read more

Dr.Aanderud and his staff are amazing. They have gone above and beyond to take care of me and my family's needs! I was able to reach Dr. A after hours and on a weekend. I can't say enough great things. Cami is also a wonderful Hygienist. She has such a gentle touch and does not make me feel bad when I don't floss. read more

We can't say enough about the great dentists and staff at New Smiles. We recently had a procedure with Dr. Bennett and she was able to give reassurance to a child who was tense getting numbing medication. She also did follow up with us promptly when we had questions and even scheduled us back for a quick check. We have been coming here for several years and plan to keep coming. They are great about scheduling, keeping you with the same dentist and hygienist (Dr. A, Dr. D and Dr. Bennett are all great) and Kari the hygienist takes such careful time teaching and giving positive feedback. It is a joy to come to the dentist. read more

My family and I have been patients of Pacific Family Dental for 14 years and We just love Dr, A. He is very caring, nice, kind. We know he is the BEST Dentist ever. My husband does not like to go to the dentist, but Dr. A will talk to him and make him feel relax to go see him. We are definitely recommend people to Dr. A. The office people are AWESOME! and all the Dental Hygiene ARE AWESOME also. Over all Rate for Pacific family Dental are 5 stars and add to that they are AWESOME!!!!!!!!! read more

The staff and dentists at New Smiles are excellent. Top quality service and they strive for patients to be comfortable and pain free. They run a schedule that is on time and they respect your time as a patient. Dr. McKinney and dental hygienist Reana worked on me the past 2 visits and they are superb. Other staff there has also been right on. They appreciate their clients and it shows. Service gets 5 stars. read more

Dr. Doyel and his staff continue to execute stellar skills, professionalism, cleanliness, and service. I have been going to Pacific Family Dental since 2005 and I am compelled to post this review today due to the extremely difficult and lengthy procedure they had to do on me today. I have some intense dental anxiety that developed later in life (PRIOR to be going to Dr. Doyel, of course) and today he and his assistant very patiently and calmly got me through it and never ever made me feel like I was an inconvenience. Thank you Pacific Family Dental!! read more

Dr Doyle is my Dentist and I travel 2 hours just to be under his care. He is professional, kind, a dental perfectionist and one of the nicest people you will ever meet. I know him to be very active in his community and giving back to the community. He is the kind of person that donates a significant amount of time for the benefit of others. If you are searching a for the very best in dentistry look no further, Dr. Doyle is very caring and holds himself to a very high standard in the quality of the work he does. Like I said, he is a dental perfectionist. read more

Dr. Doyle is great! The staff is incredibly welcoming and helpful. I am personally very fearful of dental-anything and actually put off seeing a dentists for a few years because of this. But, upon my first visit and sharing this with the team, they were extremely warm and willing to work with you through any issues you may have. Every hygienist I have had was great. All very friendly and want to help you meet your health goals. Although going to the dentist is not my favorite thing to do, Pacific Family Dental has exceeded all my expectations and has helped me to maintain good dental health and even helped me overcome some of my fears. Highly recommend! read more

I went to see Dr. Doyel on recommendation from two friends and I was not disappointed. My experience could not have been better. From the welcoming receptionist, friendly and knowledgeable hygienist to my interaction with Dr. Doyel, I never felt any of the usual "dental anxiety". They have a beautiful facility with all of the modern technology. They have a fantastic waiting room, but I did not have to wait past my appointment time. With the comfortable couches, welcoming fireplace and great magazine selection I was almost wishing they were running behind:) read more