I am a local teacher and an avid supporter of local business. I have been frequenting New River Junction for about 4 years now and have never had a problem. I recommend them to students and international families whom are visiting the area
Today I was excited to take me nephew (his first time tubing) and my brother who were visiting from the West Coast . We can only visit about once every 5 years and this was the last family activity before they head back home tomorrow. I went two days ago and everything went well, but no today! They had an older lady with blonde hair that stopped me as I was walking my nephew to get into the river and said rudely, "Your are NOT allowed to have glass here!" I told her I wasn't aware because I had, had glass there before, but after she gave the reasoning, I responded; "Yes, I definitely understand that, I will go back and get a can." She then said "Did you EVEN buy a bracelet?" also very RUDLY! I responded, Yes, my family has all of them tied to the cooler, which I have done for 4 years now. I HAVE NEVER actually worn it on my body. She responded, "Well I saw you hear yesterday! I was actually 2 days prior and I said, "Yes you did. I've come here for years. (Which I had glass bottles and never worn a bracelet on me) The worker actually called me a liar when I told her this! I went back to my family vehicle and got a can and walked back down to the river with my eager nephew. She once again came out and said, "Do you all ACTUALLY have bracelets?" I told her, yes, once again and she was even MORE RUDE this time and sent me back to the vehicle again. She was so rude that my 10 year old nephew said, "She's mean! Can we leave this place?" A nephew that I get to see once every 5 years! I discussed with my family the RUDE attendant, but we couldn't get the bracelets off of the cooler at this point because we'd already adhered them to the cooler. The worker was so RUDE that no one wanted to go talk to her about the bracelets. We were walking down to the river and a male worker came out (that she apparently had looking out for us.) I walked up to get my new bracelet because we couldn't get ours off of the cooler and they around our wrists- he was also rude, I said to my family, "Thank goodness the other lady didn't come out because she's been rude and mean. Freedom of speech? He told me not to talk about his mother-in-law in that way? along with some other expletives and told me not to come back if I couldn't follow the rules. First of all, NO ONE has ever told me these rules in 4 YEARS and they weren't posted ANYWHERE outside. I haven't gone inside the yellow store so I'm not sure if they are posted in there. Regardless, They didn't have mask on and they were extremely rude when she could've been polite about the rules that they didn't enforce just 2 days prior. If you're an extremely rude person don't work with the public, find a different career. Because of the RUDE family of co-workers, my family that I see once every 5 years- day was ruined. She and her son-in-law were so rude that my family never wants to go back there again. I hope the students that I've sent there have not received the same treatment and I'm extremely disappointed in the NEW RIVER JUNCTION today. I will be contacting the Better Business Bureau, the owner of the Junction and I'll be leaving a review of google and their website page. I hope my fellow community members doesn't have to endure these rude workers. read more