I have a friend that that I talk to daily. It is in unbelievable how they have taken things away from the residents. They used to have outings once a week, now two a month and church is considered an outing. An outing used to be going out to lunch. This month it is a a scenic trip in the middle of March in Wisconsin.? Scenic? For about an hour. Not much programmed during the day. Only one puzzle area in the entire residence. They have cut back on bingo. These are things the residents enjoy. In the morning they can go down to the Bistro and share one newspaper. They have to wait to read it. Can't they afford more than one newspaper? They certainly charge enough to live there. The food ($9.00 a meal) is, most of the time, over cooked or undercooked, and very small portions, My friend is a small eater and she even says they are small portions. The food is the biggest complaint of all. I know you can't please everyone, but they can try.. It seems a lot of the time students who work there part time are the cooks. If you skip a meal because you are sick or not there, you are still charged for it. It used to be if you missed a day you could have a meal the next day. They stopped that also. If food is rated poorly the residents will move. I'm sure that is a reason residents move. I know that firsthand Parking, being a visitor, many times there isn't room to park. I have to park on the other side of the building. Being elderly also I don't appreciate that. They charge so much for parking inside the residents can't afford it. So the residents park outside. They rather have empty inside parking then lower the inside parking spaces. Instead they raise the price. If someone falls during the night there isn't anyone there to help someone get into the person's apartment. The turnover of the help is unbelievable. Obviously they are not good to work for. Always very short of help. Wake up New Perspectives! read more

I DO NOT approve of this place. This assisted living facility has been on the Daily News of West Bend, and not good news either. There were many violations. I would not put my parents here. I have been hearing stories from friends who USED TO live there. They say they would not go back. I heard the staff are friendly and they would help. No matter if they were short staffed, they would do their best to try to get to the next person. read more