I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

I have now killed three roaches at The Plaza. There is monster out gut the residents, you have to…read moreknock on the kitchen door, no healthy snacks at the nurses ' station and usually no nurses present there. They are short staffed, the furniture is broken and they are not up to any nursing home standard. The only good reviews are by his don, daughter-in-law and daughter. All others are negative.

I'm so glad we dodged a bullet by my father not ending up here. I had been speaking with their…read morecoordinator Sarah for MONTHS about transferring him here and suddenly at the last minute she drops a bomb about the transition. The amount of carelessness and lack of empathy is disgusting and I can see from these reviews it goes far beyond administration.

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

This is an update to the original review of PowerBack Rehabilitation. I was there in Spring of 2008…read moreafter a fall at home and diagnosed with a cerebral contusion. Still think it was a horrible experience!

My Dad is at Remington now. He is supposed to be regaining strength after a hospital stay. The…read morenurses dont provide much attention, but most are pleasant. The sunday nurse was very helpful. The rest, not so much. At night noone answered Dad's call button. My largest concern is the diet. We have instructed them repeatedly on Dad's dietary restrictions, and still someone has to be there for every meal. They have an issue with the room assignments so that every meal comes to him with someone else's name on it. No idea how they think they can keep up with dietary needs of everyone. We've brought up our own fresh vegetables and fruit so that he has something healthy to eat each meal which has helped alot. His blood sugar is now normal. The last two nights theyve sent Dad to the hospital only to have the hospital return him the same night. Actually, this is the 7th day he's been there and they've sent him to the hospital 3 times. He is definitely in worse shape than when we checked him in. I read other comments on the 'speech therapy'. We had that and dementia screening, too. Something every day. He just wants to use a walker so he can go home. I'll post back. OK, so Dad passed today. He was old and his organs failed him. But. The remington folks ignored Dads DNR. Said it wasnt adequate. And my mom had to watch the Remington 'nurse' beat on Dads chest for 4 minutes until she got a heartbeat so that the ambulance drivers could take him to the hospital where he officially died. Sigh. Long story short. If youre healthy, this place can work for you. If you need nursing care, this nursing home lacks. Severely lacks.

My mother, Ann Gann, was a guest at a monarch until the end. I believe the employees and leadership…read moreperformed in a professional loving manner with my mother and all family. I did not understand my mother's condition and often blamed the staff for what I could not grasp. Ashley, Kim, Vicki, Nancy, and others took a lot of abuse from me because I did not understand. These people, and others, deserve my apology; I am sorry for several negative comments. I now better understand the dementia situation. I now understand the team at Monarch had a grasp on my feelings before I knew what my feelings were. This is a great place for loved ones. I highly recommend The Monarch. Thanks to all at The Monarch. You are all great care givers and educators. God bless you all. Chris Gann

My family was so impressed by the compassion shown by everyone at Monarch during our very raw and…read morerecent experience there. We moved all our mother's furniture and items into Monarch in the midst of her taking a decline in health, going from her Independent Living apartment to physical Rehab facility to UTSW Clements in 5 short weeks.. She never got to see her new apartment as 2 weeks into what would have been her first month at Monarch, she had to be transferred to TBoone/Faith Hospice. Since she was paying both for her last month in the IL Apartment, plus Monarch, we asked for some financial refund consideration from Monarch given that Mom was unable to move in (in fact she passed yesterday, 12 hours after hospice). We can't thank Monarch enough for how reasonable, compassionate, and caring they were toward her situation (and of this writing they don't even know she's passed). They agreed to do something for us in terms of a credit consideration that was most appreciated and above-and-beyond. These are good people running Monarch. We so wish our mom would have agreed to move sooner as she would have thrived here.

Betty McBride has brought an amazing gift of knowledge and intuition to her work with both children…read moreand adults. In this unique environment of therapy and nurturing treatment, her patients thrive under the care of Betty and her staff. Physical, occupational and play therapy combine in ways I've never witnessed anywhere else. When I first started treating with Betty I had no idea that this type of therapy would work for me, I wasn't even aware that my PTSD, weakened physical condition, and balance problems could be treated, much less improved. Praise God for this unique combination of medical, practical and holistic healing methods that bring relief to the patients blessed enough to discover this practice.

Awesome place with compassionate therapists and staff! Also a great place for occupational…read moretherapist students to learn. Highly recommend!

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

Our loved one was there for several weeks. The furnishings are poor. Very poor. Mattress with…read moreholes in the middle where it has been broken down with many other sick people need to be replaced. The room was poorly cleaned each day, just wiping up what was in the open. The corners in the back looked like they had never been cleaned. Because of the mattress, remember therapy only three hours a day and the other 22 in bed, our loved one has needed extensive chiropractic care because of that. PAM care is poor. I don't know what else to say. Therapy was just nothing - on a child's level. No aggressive therapy. They say if it hurts don't do it. If you went by that philosophy a person would remain an invalid. You know, everyone - literally everyone is just going through the motions and can't wait until it's time to go home. If you don't have someone who can stay with your loved one at least 12 hours, I pity your loved one. Many things will not get done for them. Also, and this is very important - the most important thing is that they offer no financial assistance to anyone - no one!! Most hospitals have "charity care" for those under the federal government 200% poverty level. But NOT PAM. They receive every penny from insurance and still want more. I have never seen such a greedy, non-caring hospital like this one. Now I know why the care was poor. They are vastly understaffed - they save money there. The hospital is not clean - they save money there. Staff almost offended if you ask for help - could be poor wages and they are saving money there. Someone's making a killing! Oh, one plus for them. The only clean thing there is the entry hallway. It shines like a diamond, but the rest of the place - not so much. I don't know if it is a non-profit or profit classified hospital but they do not - absolutely refuse to help the poor with any financial assistance whatsoever. I remember one man who walked the entry way hall a lot, greeting people, saving how's thing going and all that - like he really cared. What a farce! From every thing we saw, a few people are making a fortune, the rest not so much which is why you get mediocre care at P.A.M. Rehabilitation Hospital of Allen, Texas.

My whole family comes to this office for anything related to pain or injury! They do take good care…read moreof their patients and treat us like family.

Good in Theory Only. Watch Out Everyone!!!! Sent copies of Medical insurances, her stay should have…read morebeen covered %100 percent. Now, after a year and a half after she has passed they have the stones to send me a $5,304.00 bill. When my mother stayed at this facility I, went out of my way to provided what she needed. And visited her daily. As when they did provide "pullups" adult diapers, when I checked they had insects in them. I notified the head office lady and she had the audacity to argue with me (about there being bugs in the adult diapers). Then they were attempting to get me to take her out to do things, well that would have been fine if she wasn't consistently C-Diff positive. They once didn't feed her all day, all day with Alzheimer's. I ended up going to a Drive thru and buying a few meals as she hadn't eaten all day! Then there was one time where she threw up and nobody cleaned it up. I tried to do it. There was only one person that was a night nurse who was an angel. Watch Out everyone!!!!

The nursing staff is amazing, unit manager Alana was a big help in helping with my mother's care.read more