Purchased Duravana Chapel Bridge Oak flooring to do a whole house reflooring. The purchase process…read moreat the store was great as was the delivery. However, the scheduling of the installation by LL Flooring's installer SW Contractors was not satisfactory. Work was originally scheduled to start on May 9 and job was to take five days. On Sat., May 7, I received an e-mail advising me the job was being delayed until May 11 due to delays on another job. Ok, I get this and can accept it. I think it is poor to send an e-mail rather than a phone call, but ok. Job is now scheduled to take three days. On May 10 at 4:40 p.m., I received a phone call rescheduling the job to May 16, again for three days. At this point, I had already prepared the house for the installers to show up on May 11 (including disconnecting appliances as I'd been instructed to do). In addition, I'd already scheduled time off for work for the time period. Scheduler was totally unsympathetic and had no concern for the issues the reschedule was causing me. She basically said "take the rescheduled time or leave it". She also commented that if it was such a big deal to take additional time off from work that I could just let the installers into the house and that I wouldn't need to be present during the install. Uh no, not happening. On May 14, I received a phone call again rescheduling the job to May 17 but only for two days. Finally, on May 17, the installers show up. But, I received a phone call from their supervisor saying that he had an emergency and couldn't be there in person. He also said "my crew doesn't speak much English, but they are good workers. Can you show them the job?" Ok.....my Spanish is very poor so there were definite issues communicating. We had to use lots of phone apps to get everything across. At no time did the supervisor show up or call me to discuss the job, quality of work, or generally check on how things were going. I talked to the supervisor two additional times but only after his crew called when there were issues. The job actually took 4.5 very long days. The installers were here every day for between 10 - 11.5 hours working. So, again, the schedulers have no clue how long to schedule a job (two days scheduled vs. four and a half actual). I have nothing but high praise for the two workers that did the actual work. They were very conscientious and did excellent work installing the flooring. The project management was extremely poor both at SW Contractors and LL Flooring's project management office. Quite frankly, based on my experience, I would NOT recommend using LL Flooring's installation service. Their product seems to be good and local store was friendly and good to work with, even refunding money due to a price decrease on the flooring.

Let me just say that the store is second to none when it comes to customer service and knowledge of…read moretheir products. I recently purchased 2000 square feet of LVP Driftwood Hickory 7mm and I could not be happier with the product. I will return to this store whenever I need flooring. Install was a breeze. Great quality product.

Dhimiter was great! Responsive, honest, and dedicated to doing great work efficiently. I can't…read morerecommend him and his team enough!

Fantastic experience with Professional Flooring. Dhimiter responded to my inquiry quickly and he…read morewas out to install the carpet the next day! I got to pick from carpet samples on the truck and he was very professional and kind. Dhimiter went above and beyond by fixing the molding on my landing that had been missing. He explained that he wanted to make sure that everything looked nice. Thanks so much Dhimiter at Professional Flooring for making carpet purchasing a pleasant experience!

I must say that Ken is very easy to talk to, always on time and his attention to detail is very…read morecommendable. He responds promptly by call or text and is very flexible. We are very happy to do business with him. He has exceeded our expectations for our flooring job done in exactly the time frame he gave us. Definitely would recommend them for your flooring needs. Very pleased with their work.

From the owner: We specialize in vinyl plank systems. We also install laminate plank systems. We work with customer…read moreowned Flooring. We provide a courtesy furniture and appliance moving.

They have a good product, but as I was told, they only have 1 installer and he isn't very…read moredependable. He lacks communication skills and will not do what he says he'll do.

Mike, the manger at Floor Traders, was fantastic! He helped me coordinate flooring for three…read moredifferent properties. He coordinated installation to meet my schedule. Jerry, the carpet installer, was the most conscientious subcontractor I have experienced! He was fantastic. Beautiful flooring. This team went way above and beyond my expectations.

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Worked there for too long. Hey Jake still waiting to get a call so I can pick up my tools. Of…read morecourse you were never good at relaying information. And if anyone ever thought you were overcharged, check the warehouse. We were told to get it in the van,without you seeing.Oh, you were charged.

Once again O'Connor's was terrific to deal with. We only needed the stairs and hallway this time…read morebut they treated us like we were doing every room. IT IS SO REFRESHING to work with a business that does everything they promise. We couldn't be happier. Thanks to all your staff that made it all so smoothe. Pat S. Saginaw

I own a duplex and needed some sturdy carpet to be installed. Parsons Family Flooring came out with…read moresamples to give me options and they knew exactly what I wanted. The installation was fast and professional - it took less than a day! I have since referred PFF to several of my friends. They do an excellent job. I would recommend to anyone.

Dave is an amazing installer, pays attention to detail. He has the stamina of a 20, but years and…read moreyears of experience installing wood floors.

From the owner: Specializing in: - Flooring Contractors…read more- Carpet Installation