I am incredibly upset about my experience with Immaculate Maids!!! My initial contact and the…read moreactual cleaning results were great. I would have been a happy, repeat customer. Until I found bleach stains on my furniture. I came home after the cleaning and thought it was weird my house smelled like bleach. I even emailed the company to ask what they used to clean the floor since the place reeked. But they didn't say anything about bleach so I let it go. Then I found a smallish bleach stain on my bathroom rug. But it was a cheap rug I didn't like so I let that go too. However, I went to move my Lovsac (it's like a beanbag chair but it's huge and filled with memory foam) and there's a giant bleach stain on the bottom!!!! I contacted the company, sent photos and they are completely ignoring me!!! I just want a new cover to replace the ruined material, and they won't return my phone calls. I'm so angry!!!!

Saints. Sweethearts…read more Professionals. That is how I would describe the cleaning team I hired on Saturday night for what must have been one of the worst clean-ups they've ever had in their professional lives... So I just started seeing someone, and I like him a lot, but he would not invite me over to his place because he said it was "way too messy". I was thinking, you know, garden-variety-bachelor-pad kind of messy, but he assured me that no, it was really bad. After a few weeks of back and forth over whether he might hire a cleaning service to come help him out, he finally relented and let me call around to find someone. I told him that the cleaning would be my treat. Have you ever tried to find a service to do same-day apartment cleaning... on a Saturday? On the final weekend of the month, just when everybody is either moving out or moving in? Let me tell you, it is TOUGH. Everyone is either fully-booked, or won't answer their phones. I started on page 1 of Yelp, and kept dialing the numbers of every single service that had 4+ stars until I got to Immaculate Maid, my lucky #19. Breanna answered the phone - the office line was forwarded to her cell (what a novel idea, other cleaning service companies!). Not only did she have staff available to come clean that day, but she scheduled us for later in the day - 5pm. This was perfect. She offered to send either 2 or 3 people, and with my guy's foreboding tone ringing in my head ("you don't understand, it is really bad"), I quickly suggested she send 3 people, for sure. I also told her that he was just a little bit sensitive about having let his place go so badly, and could she please tell her girls to be extra nice to him, whatever it was they walked into? She was so understanding and reassuring - she said, "Of course." Well! He sent me "before pictures" just before the Immaculate Maids arrived, and WOW. It was literally kind of a den of filth. When I picked him up at 5:15 he told me that the girls had walked in with very large eyes as they surveyed the work, but they didn't say anything to him other than, "What is your cell phone number?" We were originally quoted 2.5 hours of work, but very very understandably, this got extended to 5.5 hours. Breanna was super responsive, very professional, and kept me up-to-date via text about how much time they would need to complete the cleaning. These poor girls spent ALL of their Saturday night in his place, until 10:30pm, hustling to squeeze 10-or-so years of catch-up cleaning into one session. Boyfriend was skeptical about how far they could actually get, but when we walked in he was immediately transfixed by how unbelievably clean and orderly everything was. He was literally overwhelmed with happiness! He just sat down, couldn't stop smiling, and kept saying, "You don't understand, it was BAD," and then would point out some amazing feat the girls had taken care of which he could not believe. I wasn't sure how much to tip for such an extensive and time-consuming undertaking, but I (hopefully) erred on the side of "way too much". I am hoping they will return to do touch-up service for him every few weeks, after all! I want to let Breanna, her cleaning staff, and all of you Yelpers know what an enormous psychological burden was lifted off of this man's shoulders when he came home to a clean house. His entire disposition shifted and it was almost like he was excited about life again. Seriously. I think sometimes you just get to a point where it's too overwhelming for you to even take the first few steps yourself, and you need someone to come in and wipe the slate clean for you. Immaculate Maids did that for him Saturday night. It was such a gift - it was priceless. Thank you, Breanna and staff!!

Today marked the final straw for us attempting to work with PowPow…read more We had trouble finding cleaners that we matched with, and after a review, tried new cleaners. We finally found a cleaner that we liked and things were going very smoothly for the past few months. Even though we were a bit touch and go at the beginning, we thought things worked out. We often have issues coordinating with the owner, but finally built a good relationship directly with a cleaner. But today she no showed and we had no explanation from the company or the cleaner. I had to call them just to find out what happened, got no apology or explanation except that "Oh I tried to call her and didn't hear back." No offer to try and resolve at all. Would not recommend.

Hire Pow Pow!!!! I would give them 10 stars if I could! I needed a deep clean before we had company…read morestaying with us and I'm so glad that we connected with Pow Pow. Communication was great and we talked through everything I was looking for and they quoted me a very fair price. I have a 2 bed/2 bath, and they also did a fridge clean, a good clean of the windows, and even worked on a stain on my couch. Cindy and Frances were prompt and came loaded with their own gear. After walking them through my apartment and showing them what needed special attention, they set to work. They were very respectful of my space, wore booties over their shoes, asked me what kind of products I wanted used, and were so sweet with my cats. And boy were they thorough! They said they'd get into every nook and cranny and they meant it. I feel like I need to stay at a hotel for a few days so I don't ruin how sparkling my place is now. As someone with limited bandwidth for anything above maintenance cleaning (if that!), having Cindy and Frances work on my apartment feels like the biggest relief. Every time I exclaimed at how messy things were, they didn't bat an eye and said "no problem, we're here to help." Each time they finished a room I admired their work and they would say "wait til you see the next one!" They stayed for longer than I anticipated, but that is a blessing. I am exceptionally grateful to Pow Pow and cannot wait to work with them again.

They did an amazing job cleaning an apartment at my building for move in/out. Punctual service,…read moredetailed cleaning and sanitizing. I would hire them again!

On Saturday December 17th, 2022, a couple showed up at my place for a deep cleaning and it was not…read morea good job, it was a great job! This man and woman team simply did an outstanding job. What am I comparing this to? Well, over the course of many years I have hired many cleaning services that only became one-time jobs because their workmanship was only okay to bad. I was very impressed with their attention to detail. Anyone who does a job as well as they did should be acknowledged for the level of service they performed. Would I hire them again? Yes, without any hesitation. Would I recommend them to others? Once again, without any hesitation. As a matter of fact, I highly recommend them!

Unprofessional, unreliable, inconsiderate and rude. This service feels that it's the responsibility…read moreof the client to provide free parking to their workers. They recently cancelled a cleaning service I had scheduled in advance, an hour after the cleaner was scheduled to arrive, because the cleaner didn't have a credit card for their parking. They ignored my phone calls about the issue, after sending me multiple texts asking me random questions about parking leading up to the cancellation. I was only offered the chance to reschedule. Really bad customer service.

A completely unreliable service. I was given a two hour window for the cleaning lady to arrive, and…read morewhen no one arrived within that window, I called only to find out that the specific person who was to come to my home failed to tell anyone that she could not come to my home that day. Totally unprofessional.

Avoid Spotless Cleaning Chicago with your life. We scheduled them to do a move-in deep clean and…read morethey claim they were here for 4 hours but did absolutely NOTHING. When I called to work it out with them Gricelda claimed their team "did their best" when they didn't even do a basic wipedown of anything I requested. They then charged my account for the full amount ($520) after I called to complain about the "service" and that they had tried to call me, etc etc. A total scam.

Save yourself the hassle…read more I had an estimate made via photo which they claimed to be there process and scheduled a service for the following day. Lamar showed up at 5:30 at the end of day and proceeded to double our estimate. In addition he scoffed at the amount of work even tho it was clearly defined during estimation. He clearly is trying to hustle people. Even his associate was trying to talk him into being more reasonable. Don't waste your time.

We have had this company for quite a few years now. they are always here in time the day scheduled…read more the ladies are so professional and kind. my son has autism and I used to be afraid to have someone in to clean. They were wonderful to him. They often have to clean around him by changing rooms or floors but its never a problem. Im so grateful for these ladies who just "get the job done". Agata has a strong work ethic that shows in her employees. I count on them and they never let me down. I used them the first time for a party. It took so much pressure off me and allowed me to concentrate on the fun stuff. Every woman or man with a FT job deserves this service. Kathy OGrady Mount Prospect.

They did an incredible job on my apartment. Price was very reasonable for what she cleaned. Showed…read moreup on time and worked her butt off. Highly recommend.

They canceled on us three different times. Usually on the day of cleaning. Not reliable at all.read more

I requested a "move in" cleaning for my son's apartment, which was to follow after some…read moreconstruction including walls and floors was done on the place. The crew showed up bright and early, had no issues with the lockbox, did a professional job cleaning the flat, and left the place spotless. My son was very happy with their results, and we highly recommend them.

Service, response, and work was all excellent. Very friendly and professional which made the…read moreexperience very good. Would highly recommend.

Great service with easy scheduling and affordable prices. They are very easy to work with because…read morethey bring all their own products and show up on time. I was even able to request my ceiling fans be cleaned and they did unlike others. They offer different levels of cleaning and are very clear. I had a deep cleaning done after extended house guest and they told me how the service differed because of the chemicals used, appliances (oven, fridge, etc) were scrubbed inside and other detail work. Having Daniela and her workers is such a relief. Even though having a cleaning service can feel like a luxury they help the house function so well it has become a necessity.