Samuel at the Summerlin office has amazing customer skills. While I was waiting to see Dr. Pizio, I could hear him deal with all the patients when they came in and was very impressed at his courteous manner dealing with patients. Was great and so kind checking me in. But was def impressed as I heard him with all the other patients. Great hire! read more

Horrible was referred by Brimhall and husband eyelid is no better the first time didn't do good job had to wait several months for correction! Second time same as before didn't bother to check on him on second time , eyelid is still droopy and worse, and was told he will not do a third time!! Will seek other help very disappointed and disgusted!! read more

I was referred to this outfit a few years back by my previous primary and have religiously gone here every year for my annual retinopathy exams. As much as I dislike having my eyes checked, I've not ever had a bad experience here. Always very professional, they value your time schedule, and if you have the great fortune of having Dr. Kwong as your ophthalmologist, he is phenomenal. Great bedside manner, personality, and most importantly, his exams are thorough. No complaints at all, highly recommend especially if you're diabetic like I am. 5 stars! read more

They did my cataract surgery yesterday and follow up exam today. The staff was absolutely terrific. Really caring and skilled. I'm so glad I went to New Eyes. read more

I waited 3 months for an appointment and when I arrived they said my insurance wasn't accepted. My appt. was delayed twice because doctor canceled and then quit. Apparently she was the only one who took my insurance. To add insult to injury the office texted me the following day to ask why I didn't reschedule so they are super disorganized. read more

Visited once. Referred to a specialist. Now they are spamming me, trying to get me to return for no reason. Unsubscribe: don't bother. They'll keep spamming. Wished I'd never come here in the first place. read more

Horrible service. I paid in person and then they send me an additional bill. I called multiple times and no one calls back. I went in for one reason and they did not even give me the care that was needed or document it. Just a really bad experience. read more

So i have been suffering from chronic dry eyes for a few years now. It got so bad i was at a lost. Booked an appointment with New Eyes. After the 4th visit and different treatments, i have finially think that its in the past. Eyes have been feeling great the past 8 months. My doctor Parisah Moghaddampour, MD, was really patient with me. I just want to thank her and the staff of New Eyes. I am forever gratful for the time and patience that they had with me. read more

I was a patient of New Eyes for 3 years. From the date of my cataract surgery ('22) to Jan '25, EVERY visit my Chief Complaint was "blurry vision, lot's of glare". At the end of 2024 my Chief Complaint had escalated to "blurry vision is much worse I can't drive anymore". My latest New Eyes Ophthalmologist, Dr M said " there is nothing wrong. You just have dry eyes". I was told to go get contacts or lasik surgery. Ten seperate visits, all the same complaint. 'My vision is still blurry". I decided to get a second opinion. Thank goodness I did! My "new Doctor stated "let's get to the bottom of this!" By now (Jan '25) my vision was declining rapidly. After a couple tests, My new Doctor sent me for an MRI, to check the BACK of my eyes. Thank goodness! I had a tumor 1 1-2" by 1". This bew Ophthalmologist actually LISTENED to my complaints! Dr Moghaddampour at New Eyes kept telling me "you have dry eyes. Use eyedrops 4 x day". My complaints were never taken seriously. I had brain surgery at the Mayo Clinic. My surgeon gave me a 50-50 chance that my vision would return since the tumor was pressuring the optic nerve and had been damaged. If I waited any longer I would have been blind. read more

I over paid for my cataract surgery by over $500. I have called 4 times to get a refund. They agreed that I over paid,. They lied 4 times and said it would be returned to me. Don't trust their accounting people. They just lie to get rid of you. Once they have your money, they keep it. You don't get over payments back. read more

To let my readers know, I waited three-plus months to write this review and gave everyone involved every chance to make things right because I like Dr. Hildebrand and his assistant, Savannah. Unfortunately, the "nice" part of this review ends there due to all the other surrounding staffers and issues. First, whoever sits at the front desk of the 2020 Wellness Way office needs to learn how to greet patients or people in general. At a minimum, raise your head, look at them, and say good morning or good afternoon (you don't even have to smile), but don't just keep your head buried in your telephone and tell people to "sign in." When you tell people you will follow up by calling them within a day or so, follow through. Please don't make the patient chase after the information, wait 45 minutes on hold two weeks later, and force them to hang up. And then, after the patient has chased after you, tell them to call you back when you finally call and leave a message without a name or number telling them to call YOU back. When a patient is asked to do a favor for the doctor (and get the practice paid) and goes out of his way to do that favor and then gets nothing but rude and abrupt staffers calling him for something completely unrelated, there's something wrong with communications in that office. For this reason, I am canceling my wife's cataract surgery and moving to another doctor's office. If I can't trust simple callbacks and information transfers, I surely can't trust any other aspects of this practice. But I still like Dr. Hildebrand and his assistant, so I've left three stars. read more

I had made an appointment with them and it was in 3 weeks. They called me on the Friday before my Monday appointment to cancel. They said I couldn't see a doctor for a cataract without a referral. Their next appointment wasn't for 4 more months. I decided to not schedule. They have sent me appointment reminders and then a text saying I didn't show for my appointment. Not sure where the mix up is but I was very upset with my appointment being cancelled at the last minute. Whoever booked the appointment knew what was coming for and then made me wait three weeks to cancel. Receiving text messages like it is my fault that I didn't keep the appointment is very unprofessional. read more

I went to New Eyes to see the cornea specialist. The office staff were polite and efficient. Erica was wonderful and patient. She explained all the tests I had to do. By the time the Dr. Came she just examined me and explained what were next steps. Then let us have some time to think about our next steps. She was nice and explained everything. I was really nervous but they had a way about them that I was comfortable. read more

Very impressed with this office, and diagnostic services. My Primary Care Doctor referred me, and I feel that the level of detail in the initial consultation was very thorough. They will be a part of my continuing health care regimen. read more

2 times my appt was canceled less than an hour before. First time my appt was booked with someone who doesn't do consultions (booked 3 weeks before) so no reason for waiting less than an hour before to call me to cancel it. 2nd time they called me 40 min before my appt to let me know I didn't have a referral when I specifically asked the lady booking my appt if I needed one and she said no. Again this was booked weeks before the appt and I received my confirmation email a week before, so why would you wait until 40 min before my appt to cancel it and then give me attitude about it. Absolute worst experience I've ever had just TRYING to book an appt. Extremely unprofessional. I'll go somewhere else. Deserves zero stars if it was an option. read more

Wow! Really nice place!.....very clean, nicely decorated and the staff very friendly. I met with Dr. Hildebrand and he had a wonderful "bedside manner".....friendly, reassuring and kind. All of the nursing staff and assistants were kind and friendly. They really knew their jobs. My surgery was scheduled as promised in 2-3 weeks. I'm looking forward to my procedure with confidence I will be well cared for. read more

Appointment was booked out almost 3 months ago, they wait until you come in to take your insurance information. My daughter's appointment was at 12:55, it is now 1:45. We've been waiting here for over an hour just to be told that she's not listed on her stepmothers insurance, however, anywhere else she's used it has not shared the same information. What an absolute shit show. read more

I was hoping to love the surgery.. I DONT! I was monovision in my left eye, and my right eyes saw far. Now, I cannot see as close as I used to,even using the yag in my left eye. Here is my opinion: Chose the doc and the new lenses CAREFULLY! I should not have done my left eye..(close range). The new lens stinks..I cannot see as close as I used to. How bright does it have to be to see? All blurry attempting to my alarm, and I have more issues..I will be returning to Dr.Pizio with these issues. I AM VERY DISAPPOINTED. DR. DAVID read more

If I could I would give this place negative 100.... Made the appointment 3 months ago just to get told that I have to pay 138.00 for the evaluation when I get there... it's not about the money, it's the principle...... Don't bother with this place. Go somewhere else.... read more

I needed cataract surgery. It was like going to a car dealer where they were trying upselling for thousands of extra services not covered by insurance per eye and selling financing. I felt that I would get inferior care if I DIDNT go for at least $4000 out of pocket. I didn't go with them. Don't get suckered by unnecessary laser assisting and auto focusing lenses. Check out the studies that show these add-ons aren't worth it read more

Overall unpleasant experience. Had cataract surgeries on both eyes as well as laser treatments for encapsulations. Eye pain and vision issues still 8 months later. Harassed by Billing Department for one visit which should be covered by my 2 insurances just as all the others were. Can not recommend. read more

Dr M is very pleasant and made me feel at ease before my procedure. The entire staff are really nice.

Dr Hildebrand truly cares. Highly recommend him!!! Their billing service is the worst. read more

Husband went in to see a doctor at New Eyes . Very thorough and took there time . Office is clean , staff and Dr. Are Pleasant Easy check in . I would recommend this place . Call first to see if they accept your insurance . read more

I had a wonderful experience in my first two visits, and on my two eye surgeries, sadly the care quality is no longer what it was, short and rude office staff, different doctors every time, I felt rushed in my last two appointments. On my last check up the doctor did a simple vision test and started to leave the room, I don't believe she had read my chart, (I have glaucoma and had the glaucoma surgery two years ago and the main reason for the check ups is to check the pressure in my eyes, which she didn't do, I asked her and she said make another appointment and come back, we'll do it next time, my out of pocket expense is around $200.00 Medicare only pays $58.00. I am not going back and pay again to have them do what I had paid for. Then I received a message that they had scheduled an appointment without checking with me, I called and left a message that I was not available on that day, then I received another call telling me that I was marked as a no show, a few days later I received another call that the appointment was rescheduled again without checking with me. Very dissapointed. read more

I've been going here at the referral of my regular eye doctor. Started off shaky in the beginning trying to coordinate the first appointment but after a few phone calls finally got it scheduled. The staff and doctors are wonderful. They explain everything before doing anything and I appreciate their covid protocol when entering the office as well as the exam and testing rooms. The reason for the four stars and not five is because of their billing process. I have insurance and they always send me bills for payment before the insurance company even has a chance to pay the claim. I love Dr. Austin and I appreciate that they ask me if I wouldn't mind having a student review my case and evaluate me before the student enters the exam room. I'm all for education and helping. read more

I had an upper eyelid surgery about 3 months ago. The only reason I am giving 2 star reviews instead of one of because the support staff at new eyes was always very nice. I had ptosis surgery for my right eye. My eyelid started to become droopy but otherwise my eyelid creases were symmetrical. I was informed the surgery would lift my Eyelid for symmetry and to help my vision. Immediately after surgery and weeks following recovery my eye lid crease was no longer even with my eye. My crease was twice the height prior. With my concern that now my eyelid crease was no longer even (prior to surgery it was), I repeatedly mentioned this during my rechecks with Dr. Pizio. During my eye visit It came off very short sided. And she gave me the answer "well your eyes can never be exactly symmetrical and now you can always have surgery on your other eye". She also stated to be patient and give my eyelid time to settle. Unfortunately it's now at the three month mark and my eyelid crease is completely uneven and not even following my Eyelid margin. I'm super disappointed on how this was handled and I wouldn't recommend Dr. Pizio for this surgery despite the reviews and years of experience. At first I tried to be understanding. I even sent photos of my eye and actually got no response back. Now when I go out I have to where make up to try and even out my Eye creases. I will now Have to get another surgery to get my crease fixed. read more

New Eyes - Right eye with uneven crease 2 months post surgery - Optometrists Near Me - Las Vegas, Nevada

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Feel so grateful to have received a referral to Dr. Lloyd Hildebrand at New Eyes, Wellness Way. He is exceptional in his manner and skills. The eyes are so important to one's wellbeing, and having confidence in one's doctor is extremely important. From the very first appointment, Dr. Hildebrand gave me total trust in his ability to treat any concerns I had regarding my eye health. His staff is also caring and professional. Highly recommend New Eyes! read more

If you care about yourself or family members...do not come here. Lack of communication, unprofessional, disrespectful. Seeks additional funds weeks after appointment when i paid in full in person ? read more

They overcharged me and when I requested for a refund they said I have to wait until the insurance process it. I faxed them the explanation of benefits from the insurance.. twice and then they said they need to get paid from the insurance first. Now they got the money from the insurance and they said they're behind on their refund process. They also said they will call when they process the refund .. its a lie .. no one called. When i contacted them again today they said the refund request has been submitted but it will take 2-3 weeks. That's a total BS!! My service was 2 months ago and now I have to wait more to get my money back. So basically they will take your money and keep it and maybe thinking I will forgot about my overpayment. I dont recommend this place. Go at your own risk and good luck getting your money back if they overcharge you read more

Seems like predatory billing I'm disabled not My doc recommended these folks I already have optometrist of my own since I didn't respond and wouldn't make an appointment they decided to charge me 25.00 for not rescheduling read more

A NIGHTMARE! Lots of hidden fees. The 12 year staff is completely untrained. Every time I call there, I am transferred to various people who cannot answer any of my questions! Or, I'm put on hold, for ever. Tried asking about a financial break down, can't get anyone to call me back. Everyone is always "away from their desk or with a patient". They seem to have a money making system where they have a prospective patient come in many times, to "evaluate" the problem! Dr. Pizio does NOT do any procedures in office. They refer all patients to the "surgical Center" because I'm told they don't want the "liability"! So, does she do bad work and wants to pass the blame elsewhere? I've never seen such a totally UNPROFESSIONAL group of people in my 64 years! read more

After three eye procedures in two weeks, New Eyes wins my vote. The staff is beyond nice and considerate and Carly the scheduler was a doll. We had to go to Shepherds for two other procedures before the ones at New Eyes and they can't even compare..... Shepherd was rude and difficult to deal with and New Eyes so professional and easy to work with. The staff and doctors explained everything very well, made it easy to get the necessary treatments and I wouldn't use any other doctor but Dr. Pizio. Other doctors equally as nice too. read more

EXTREMELY IMPRESSED! I am very impressed with these folks. I've been dealing with eye doctors for years and I've seen the full range, including insurance scammers who want unneeded procedures and repeated visits just to drain my patience and my insurance provider. Nope, not here. I saw Dr. Hildebrand on my initial visit, two weeks later my surgery, then another two weeks my first post-op followed shortly after by the second post-op visit when he told me I'm healed and he doesn't need to see me any more. Now that's the kind of service I like! The entire staff were extremely courteous and professional every time I was there. Nope! No complaints from me. read more

First of all I want to start off by saying that I am not a fan of any type of doctors office or anyone near my eyes. As soon as I walked into their Henderson office I felt totally at ease. Super nice facility with comfortable furniture and very tastefully decorated. The entire staff was super friendly and I got taken back almost as soon as I sat down in the waiting room. Bravo!! My exam went really fast and Dr Pizio was amazing she made me feel at ease and trusting of her recommendations. I will tell everyone I know this is the place to go for your eye care needs! Thank you for making my visit pleasurable read more

New Eyes - Optometrists Near Me - Las Vegas, Nevada

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Absolutely the best experience. I was very concerned before my procedure however I felt very relaxed with Dr Hildebrand. I highly recommend New Eyes. Extremely happy with New Eyes. read more

Seems pretty standard that a doctor would know what insurance they take. Not this one. They will let you go through all the tests, schedule surgery 3 months out, and then cancel due to insurance issues. Yeah, not taking the insurance is an issue. So long 4 months of my life waiting for this to be handled. read more

Six months ago I was referred here from Dr Brian at "Vegas Vision". My eyes were in such bad shape, could barely see and had severe eye pain. New Eyes immediately agreed to see me when Vegas Vision gave them a call and told them my situation. Initially I had gone to their Summerlin location, but switched to this location because it was closer to where I live. Both offices are very beautiful, sterile, and smells really good! Staff is courteous and always very professional. The ease of making appointments is super easy and never a hassle. Wait time in the waiting room has always been very short. I was lucky to have seen about 4 of the doctors as I was being treated a few times a month for 6 months. I am so happy and grateful for the intense treatments that I went through. I can now see thanks to all the doctors! Very appreciative to the entire staff and their expert knowledge. Its an ongoing treatment, so will be back on an off to have my eyes checked. Highly Recommend! Super Happy I can see again! read more

New Eyes - Getting much needed attention for my eyeballs. - Optometrists Near Me - Las Vegas, Nevada

I always like to start with the positive. I had PRK procedure (alternative to Lasik) 4 months ago and I couldn't be more pleased with the results. Dr Stafeeva is outstanding and she patiently explained my options and performed a flawless procedure. The staff that supports her at both locations is friendly and welcoming. But the doctor is only one part of the overall experience at any practice. The bad : PREPARE TO WAIT. And wait. And wait. Today was appointment #7 (3 prior to surgery, 3 after). I purposely made the appointment at 830am (first appointment of the day). I arrived at 820am and was the 3rd person to sign-in. At 855am I asked the receptionist what was taking so long and got the usual story in return. Out of seven appointments, I've only been seen ONE TIME within 15 minutes of my appointment time. Once I waited 90 minutes. Twice I waited an hour. 35-45 minutes appears to be the norm. As satisfied as I am with the results, I am certain there are other practices that are more considerate of patients' time. I would never have another procedure at New Eyes. read more

Nancy at check in was extremely unhelpful and rude. She also dismissed my food delivery when it came 5 min before I arrived to this location. I am a new client and upon arrivals had lost out on $30 in food that she turned away and her bad attitude read more