1. New England Sight and Sound

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    Hooksett, NH

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    New England Sight and Sound

    5.0 (1 review)

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    9 years ago

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    Best Buy

    Best Buy

    2.1(68 reviews)
    7.4 mi
    •$$

    I went to the Best Buy located at the Mall of NH in Manchester NH on 08/22/2026 with 1 item I…read moreneeded to purchase. The store was not extemely busy but as usual there was minimum staff to assist. I found the item I wanted to purchase (a fire tablet 10) and saw there were about 8 of them stacked on the top shelf under the display cabinet. There was another couple talking to a couple in front of the display who were being assisted by a Best Buy assoc. Lexie. after they were done I waited patiently for Lexie to address me, however she looked all around and over me as if I were invisible. She spoke into her cell phone and said "who's next?" and I smiled and said "How about me?" while I waved at her from 2 feet away. She acted confused and put on the spot so I told her I just needed her to open the case, I didn't need help, just the item. Again she looked dazed and confused so I said again, "I just need you to open the case. It's right there. I want the fire tablet 10...that's it. (Still struggling to be polite now." Again met with a dull stare of confusion as if I just spoke to her in German. I said 1 more time I want to buy that product and then held up 5 fingers and lowered them one at a time as I said "You have 5 seconds to decide...5...4...3...2...1... "Ok...Thank you and I walked to the front of the store. I was then met by a young man (I apologize I don't remember his name, but he was the 1 and only helpful person that day. He asked me what I needed and asked to speak to a store manager. He immediately got on his walkie talkie and asked for a manager at the front of the store. Shortly after that a woman manager Sharon (I think) asked me what I needed. I explained the whole situation to her and she went into explaining something about there was a cue of customers that needed assistance (I didn't think I was at the Apple Store) but went on to say I don't need anything other than the case to be unlocked so I could pay for the item and be on my way. She told me the young man at the door would be able to assist me and he said "I got you man, with a smile. Here I screwed up....moments away from being able to get the tablet I mistakenly said I'll want the case too (in the same locked case) and the Manager Sharon abruptly stated "OH NO - THEN YOULL HAVE TO GO IN THE QUEUE!" I said "They're in the same case?" Again she said "If you need anything more than the tablet you have to go in the queue and we have MANY people ahead of you" Moral of the story: I went home, ordered it from Amazon.COM and added the purchase of a case and stylus. I should have done this from the start but I was at the Mall so was like "What the hey? Let's get it in person" Big mistake. When just about ANYTHING is available on AMAZON.COM with free shipping ect you would THINK Best Buy would be thanking EVERY Customer and tripping over themselves to assist customers who wanted to spend money in their stores but alas, I could n't even get someone to open a case after talking to 3 different people.

    I'm really sorry to have to give out two stars after visiting this place but I'm being generous…read more During and after the COVID pandemic I've been giving businesses the benefit of the doubt. The first sign that this was going to be different was upon entering. The front desk attendant was engaged in an animated conversation with a fellow worker. Obviously too busy to acknowledge customers. I came over looking at the possibility of purchasing a small sound system for our nonprofit's meetings. I stepped into the sound system area. An employee was looking into infinity and an open Sudoku game on his smartphone. I asked where I could find such sound systems and he seemed to be bothered by my intrusion into his Sudoku. He pointed towards the WiFi section. Not a peep. I thought about their training process at Best Buy and how it could be improved. I then stepped in the WiFi and boom box area. An employee was idling by but when she saw me, she stepped away quickly. The cash register area had three employees engaged in conversation. Not one looking at the floor or customers. I ambled about looking at possibly finding a small sound system. Didn't see any values for what I needed. I left the store after 20 minutes. Not one person approached me. I figure they're not interested in their jobs or their company. Don't think I'll ever be here again.

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    New England Sight and Sound - electronics - Updated October 2026

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