My husband developed liver failure. I selected Lahey for ease of access. It has been a few years…read morenow and his liver transplant is doing very well. Everyone at the Transplant Clinic has been wonderful, before, during and post op surgery. I cannot say enough about this team. They made something that was unthinkable happen. This is World Class Medicine.

Can I give a zero star? They billed me an enormous amount…read morefor a single emergency visit, including charges for services I don't remember receiving. After I paid, there was still a leftover balance of just one cent--and instead of reaching out or writing it off, they actually sent me to collections.

I am addressing Chronic pain that is always met with the most caring/concerned and respect for me…read moreas a patient at the Clinic. The staff is wonderful, working in that environment is most often met with patients that are not on their best behavior, in pain who can be ? The staff always remains so optomistic. This is my second visit and the results are great. Dr. Lubrano is the best, concerned with making me feel better and he did.

I had a very concerning experience at Winchester Hospital when I brought my mother in with…read moreextremely high blood pressure (202/87). Upon arrival, they performed an EKG, X-rays, and blood work--but then left her sitting in the waiting room for over 8 hours without treatment or monitoring. Given her condition, this was alarming and felt unsafe. When we were finally brought to a room, we were seen by a nurse practitioner who, while polite, informed us we would not be seeing a physician as he had 12 years experience. After additional blood work, he returned and said she would be discharged if she could walk. A staff member walked her for approximately 10 seconds and cleared her. I specifically asked why she was being discharged with blood pressure still over 200, and was told she was "fine" and that her primary care doctor would need to manage it. This response was both dismissive and deeply concerning given the potential severity of hypertensive crisis. The lack of urgency, minimal evaluation before discharge, and dismissal of a dangerously high blood pressure reading left us feeling frustrated and worried for her safety. I would not expect this level of care--or lack thereof--from a hospital in a serious situation.

I went for a procedure at Melrose Wakefield on Wednesday... The staff was so helpful... from the…read moregentlemen at the information booth... to the women at the Surgical check in... I did not catch her name but she was amazing... I was in the wrong place and she took me to where I had to be on the fourth fl..... the women at the check in on the Fourth fl.... was also so friendly and Amazing... along with the nurses and staff that helped me... They all made a stressful day alot better....

would never recommend this hospital at all to anyone it is still the same as years ago nothing has…read morechanged from bad to good. It was a very bad experience for me. no body cares about you. all the nurses are never around the only time you see them is to only give you medications. they say they are to busy and can't answer your problems. And when I was discharged they just ok you can leave you are good to go home. And didn't give you any Transportation home either call someone ore take a bus to your house. And other people were older than they even want to help them get home. i would never never Take anyone to that Hospital ever ever it was in Very poor Condition like years ago and it hasn't changed. hood Luck stop Old Melrose Wakefield Field Hospital. Which Changed There Name to Tufts Medical my answer is a number 0 for a poor Hospital. Thank You

On March 9, 2026, at approximately 10:25 AM, I called the OB department at Winchester Hospital…read more Unfortunately, my experience during this call was very upsetting. The person who answered the phone spoke to me in a disrespectful manner. While I was trying to explain that I had not clearly heard what she said, she repeated the message in a frustrated and rude tone. I respectfully asked if she could please speak more gently. After that, she placed me on hold and did not return to the call. I tried calling again several times, but my calls were not answered. When I called from a different phone number, the call was immediately answered, which made me feel that my previous calls were being intentionally avoided. This experience was very disappointing. When someone calls the OB department, it is often during a very important and sensitive moment in their life. Many women calling may be pregnant, worried, or in need of support and clear information. I am sharing this feedback in the hope that it reaches the appropriate team. Working in a department that supports mothers and families is an important responsibility, and kindness, patience, and respect make a big difference in the experience of patients. I hope this message helps raise awareness about the importance of compassionate communication with patients.

PÁ Norris and the ER evening nurses were the absolute best!…read moreI had a bad slip and fall on my apt. complex lawn, and they did everything to help me. I was treated like a queen and I'm very grateful to him and his entire evening nursing staff:)

A beautiful building that is really nice inside. Visited the oncology center with a family member…read moreand there's a nice waiting area for families, including puzzles and coffee. The staff from the check in desk to the medical assistants along with the nurse practitioners and doctors here are all very friendly and welcoming. This office makes the best out of an experience that could be difficult or uncomfortable for patients or families going through treatments.

if you want to go hypothermic and be abused in the. operating Room. this is your place. want your…read morebilling denied and sent to collections , because department does not kno what. 12. am. is. vs. 12. pm. do. not go. here. you'll have mental and physical pain. it was a nightmare.

never ever bring your loved one to this hospital. they drag their feet and do not give you proper…read moreupdates. they treat loved ones like $$$$. they do not care! worst hospital in all of massachusetts! they need to be investigated asap!! i'm calling the attorney general and making calls. just awful care!!

Absolute bottom of the barrel service with a terrible referral system. They refer you without…read morepermission to specialists and when you walk in the door they say "I don't know why you were sent to me" and then you get a whopping bill for the wasted visit.

Generally I wouldn't bother to write about a hospital but this one deserves attention. Let's start…read morewith FREE parking! I couldn't say when the last time I parked for free at a city hospital. Thank you. From the greeter at the help desk, through registration and finally with imaging everyone was personable, helpful and mindful of the clock. My procedure was on-time, the tech super reassuring and got my in and out with the promise of results to my doc in the morning. A terrific overall experience!