Had a shockingly great experience with New England Dive. My pool sprang a leak right before the July Fourth holiday weekend. My regular pool people were no help but someone recommended calling up NED. Not only did the phone get answered by a human being at (literally) 4:45PM on Friday, July 3rd, the woman who answered it spent thirty full minutes with me talking through the problem and suggesting solutions, even texting me pictures and looking at pictures of my pool and offering her opinion and insight--without me even being a customer! And on top of that, she proactively pointed out that NED might not be able to make it out to my property (pretty far away) in the immediate future and she recommended alternative providers who could help me out faster--i.e., she wasn't even helping me to make a sale. TRULY above and beyond. read more

I purchased corrective lenses for grandson's mask and literally everything about the transaction was exemplary. Seriously! The website was easy to navigate, checkout was a breeze, and communication was excellent every step of the way. If only everyone did business this way! read more

I was going to Turks and Caicos and really wanted to make the most of the clear blue water, so I knew I needed a good, quality snorkeling set. The resort provided free rentals, but because of Covid, I felt more comfortable just bringing my own. I traveled to the Galapagos islands in 2018, and had a terrible experience with the snorkel gear that I was using. I was having a very hard time having my nose plugged and it was causing me a panic, and therefore I did not enjoy the snorkeling experience. It turns out that now full face masks are now a thing - and New England Dive had plenty of good options! They were reasonably priced and the person assisting me took them out of their packaging so that I can really see how they worked. I left the store with a new snorkeling mask, confident that this experience was going to go much smoother - and it did! I'm so grateful that I found this mask. The store is huge, even though it looks kind of small from the outside, and their inventory is huge. I visited Cabela's and a couple of other sports stores, but none had this particular style of mask. read more

New England Dive - Inside just one section of the store - Diving Near Me - Wallingford, Connecticut

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Good service good prices and well stocked. Takes about a week for regulator serving. Son in law just finished his open water certification.

Great Business and Greg and his staff are excellent and supports The Maritime Aquarium at Norwalk's Dive Team

This place gives me hope for the survival of real retail! Scab diving is NOT something I'm going to talk to a minimum-wage Jane/Joe at a big box store. The people here KNOW WHAT THEY"RE DOING. read more

SOLID dive shop. We are beginners - just finished our Open Water certification. We knew we wanted to get serious about diving with our own gear but there is soo much to learn. This is where the experienced staff of New England Dive comes in. All of the staff are divers, and they took hours to answer every question we could possibly have. We arrived half an hour before closing (our mistake) and they stayed open an extra 2 hours to make sure we were taken care of. Never did they rush us the entire time. There is no pressure to purchase anything and there is no price negotiation. The prices are synchronized with the manufacturer prices so you don't have to worry about markup. Further, the prices were often cheaper than online. Third, they gave several discounts without us even asking. If you need dive gear I can't recommend New England enough! read more

The people here are absolutely amazing and will help you find anything you need. Love the updated scuba stuff.

I'm late in the game to scuba diving. Everyone at New England Dive has made me feel welcome and has been happy to take the time that I need to learn the necessary skills. Their training program is very accommodating, thorough, and helpful. Looking forward for my advanced certification. read more

I needed a new Hobie 180 drive for my kayak. I found that New England Dive had the best price. I ordered on a Wednesday afternoon and received it early aftenoon on Wednesday and received it early Thursday afternoon. Not sure how they did it so fast but boy am I grateful. It is November and we are having days in the mid 70's and I am glad to get back on the water. Thanks read more

I came across New England Dive a couple years ago on Amazon. My local dive shop has a very small selection, and the larger shops are more than an hour drive away, so I went online and came across them. It started with some questions, which were promptly answered. I placed an order, received it, changed my mind, and asked for an exchange with something else. It was promptly handled. I ended up ordering two computers and two regs from them. When we lost a yoke knob on one of the regs, I emailed and Gregg promptly set up a special Amazon listing so I could buy a new one and he got it right out to me. Recently, I needed to upgrade our dive computers. I must've exchanged 20 emails with Gregg and Stephen D asking questions. They patiently answered every one, and I even talked on the phone with Stephen to get additional insights. Since this was a trade-in of our old computers to get a discount on the new ones, they again set up a special Amazon link for me. If you live near their shop, GO! If they're so amazing via phone and email to someone who lives across the country, just imagine what they're like in person. If I lived in the area, I'd be in that shop all the time. But since I'm in California, I'm just grateful to know that they're just a call or email away. Thank you Gregg and Stephen for your time and assistance whenever I've needed it. read more

My 13 year old son just completed his classroom sessions and pool dives with the great folks at NE Dive. I could not recommend them more. They thoughtfully and patiently outfitted him with all of the gear he needed and then talked him through what he needed to do to prepare his gear before and after dives. My son loved his instructor and wants to take the underwater photography class now. Don't hesitate to support this great business! read more

I recently took a Discovery Scuba class with my grandson. It was awesome. Jill is a great instructor. I highly recommend New England Dive! read more

SUPER GREAT CUSTOMER SERVICE!!! I found New England Dive online in search of a dive computer. I wasn't sure if the product I had my eye on was what I was looking for, so I decided to call and ask a few questions before purchasing the dive watch. Stephen was so helpful on the phone. He answered all my questions without rushing me off the phone. He even took the time to send me pictures of the watch I was interested in. I purchased the watch through their website, and received it the next day!!!!!! read more

NE Dive is a terrific resource for finding and patching pool liner holes. Excellent technical and communication skills. Highly recommend!

This is what a professional dive shop looks and operates like ! From the most extensive merchandise under one local roof , with the lowest prices ! All the name brands under one large friendly shop. It's a family owned shop with Paul, Pat , Greg , Jill and the rest of the team works to get you what you need , what you might just want , and education if you need it . I also traveled with them as a group and was very impressed by their professionalism. Everything was thought out and in motion before we left Wallingford . When we arrived , again , everything was thought of and in motion upon arrival . I also purchased all my gear there . I'm a huge online shopper but they were cheaper than online and had everything IN STOCK ! For me that's huge ! Nothing is worse than a store without merchandise . This store has everything there to try on , and touch . That's a rarity today . The spells confidence to me . Confidence of their many years in business and expertise. That's what I want In a dive shop . read more

The staff is very knowledgeable and responsive, and they have a huge selection in stock. They are all divers themselves and help me narrow down choices on gear such as Full Face Masks. Steve got in the pool with me to help me test a couple different brands out. I had difficulty finding anyone in the area who had these in stock and who has experience with this type of gear. I've also been on well run trips with them; Truk Lagoon was awesome and all details were planned out. read more

I have had the pleasure of using New England dive to repair tears in my vinyl pool liner. This is the second time I have used them in the past. The first time was several years ago and the patch they used lasted to this day. I recently had them come out again as my liner has exceeded its lifetime expectancy and we had several new splits in the liner. They came when they said, were incredibly professional and knowledgeable and even came back a week later when another tear formed and did not charge for the call even though it was on Memorial Day. I am so happy to do business with them and I am sure you wont be disappointed if you choose to use them too. They are the best! read more

I stopped in the shop somewhat novice to spearfishing and scuba. I was so impressed with the time spent with me to explain everything and doing so without any sale pressure. Also everything is comparable to Amazon prices. I will only come here now for anything water related. read more

I have been frequenting the shop for years beginning with my Discover Scuba. The whole team has always been really helpful and knowledgeable. So when it was time for a new BC, they were my one stop. Huge selection of every style you might want from beginner to Tec. my wife still can't believe how much stuff they have there for me to buy. Great shop, great people. read more

They worked hard to find the leak problem in our swimming pool and didn't give up until the problem was solved. I would highly recommend them if your pool is losing water! read more

New England Dive staff is simply the best! They are patient with beginners, very knowledgeable, remember what you are looking for, and quick to link you with a potential dive buddy. They'll even take you on trips. Excellent service! read more

This is a family run business where my wife and I learned to dive and continue to do business. Their prices are very competitive (even with online merchants) and they always give me great attention and advice, which is important to me. The instruction is very thorough and instructors are very professional. I can trust them to do the right thing for me. Diver comfort and safety is their primary concern. The personal service and friendliness you will receive from them is a key to doing business with them. They also have real good dive trips . We always seem to have a super time with the dive group and stay at very nice hotels. read more

I have been going to this dive shop since high school. It is family run. Everyone is wonderful and mostly importantly trustworthy. I always recommend this shop for classes and gear. read more

My experience was awful. Back in the middle of March (2021), I purchased a pair of spring straps that were sent priority mail, and lost by the USPS. Greg was not helpful, nor proactive in helping to track the package or make any claim once the days and weeks went by, and the package deemed to be lost. He repeatedly said "there's nothing I can do", and he said it with a flippantly obnoxious, and dismissive tone. I was out $70! The most regretful aspect was that I could have ordered the straps from his shop through Amazon, who would have provided proof of delivery or paid a claim right away if they lost the item. Amazon would have taken a small cut from the seller, so in a gesture of helping small business in any small way possible, I ordered the straps directly from Greg's shop. So then to later lose $70, while being treated with such an indifferent, careless, and dismissive manner, there was one cynical cliche that came to mind - "no good deed goes unpunished"! Needless to say, I'll never be making any future purchases from their shop. New England Dive should learn from this situation and never send a package to a customer without a signature or at least proof of delivery, but I doubt they'll learn from this failure, or even care. read more

Poor repair is terrible don't waist your $200. They do not want to come back and fix problems that were never fixed the first time. Jill is argumentative and has zero customer service skills. Call someone else. read more

There are a dive shops in CT. This one has an considerable amount of inventory which is great. I recently bought a canister light and due to a manufacturer defect it failed on a dive. I brought the defective light back to NE dive center. Greg took the light back without any questions and exchanged it for store credit, dollar for dollar. No nonsensical restocking fees, no muss no fuss. I have a dive this weekend and not only was I able to obtain an even better lighting solution for my filming. They really stood out as not only a shop that will make good on returns but a shop that will leave you walking out of the door happy. Well done NE Dive! read more