I had used New Day Psychotherapy Group from 2019-2021 and had NO issues with them. In having to retrieve any of my medical records for legal purposes, they are HORRIBLE as they have been acquired by Life Stance Health California and they have been giving me NOTHING but the runaround. How can you acquire a company and not have any records on file? This makes NO SENSE. If you were a former patient of New Day, good luck in getting your needed records. I've been trying for 2 months now with NOTHING other than the initial paperwork. NO ONE SEEMS to want to help. read more

First of all, I have to start off by saying I'm so happy that I found New Day! It started off with an initial call with an intake specialist from New Day Group who recommends you a therapist based on your concerns/issues. I have to say I'm very grateful that I was recommended to see Alexandra Ochoa. In 1 word: Amazing! During my entire time in therapy, she consistently strove to help me improve myself in all possible ways. We started off with EMDR therapy for a few sessions and after some improvement, switched back to CBT. Just when I thought she couldn't be any better, she continued to compile new resources and exercises focused on improving emotional health. Alexandra always went above and beyond what I had expected for a therapist and I am so thankful for her services. She introduced me to new holistic forms of living that I can continue to put into practice even after therapy. For those seeking a therapist, the New Day website also has profiles on their team and you can easily read up on these to help you get a better glimpse on their backgrounds. My entire New Day experience -- from interactions with the intake specialist to the receptionist to my therapist -- has been exceptional and I would recommend them 100% to anyone seeking some form of therapy! read more

So, please note. This has nothing to do with my relationship with my therapist. My therapist is great. We still have a good thing going on, but this is more on the system that I have to deal with along with what my therapist needs to deal with. For a group that has to deal with people with depression, chronic anxiety, and ADHD, like myself, they seem to be adding more barriers and items that could cause more anxiety. Their policy prior to the pandemic is to call at least 24 hours to cancel an appointment. I understand they need to make money and that's fair. They changed it now to 48 WORKING hours to cancel an event. So, that means, if your appointment is on Tuesday... you would have to cancel by Friday before . Imagine having existing anxiety and then thinking omg, I can't have my appointment Tuesday at 2pm, oh... it's Friday right now. Let me call and leave a message to reschedule. Then the Tuesday, you find out that it's supposed to be two BUSINESS days (even though they do counseling on Saturdays) M-F. They let me go this time because I questioned it, but that's outrageous that you actually make the effort to reschedule only to be told rules have changed. It's also pretty messed up that you have to be alright with the therapist cancelling or rescheduling when they want to, which I'm okay with because shit happens. If I'm having a bad week, my therapist will make sure to reschedule, but I've been finding ways to cope and such. Also, the system is pretty awful. I told my therapist I'd be 10 min late and it took me forever to log onto the system only to be told I MISSED THE APPOINTMENT and keep in mind, that was a BAD week. I had a really fucked up depressive episode too that I needed my therapist cuz A LOT OF SHIT happened that I needed to be 10 minutes late for work reasons. Again, there is nothing wrong with my therapist. She's great. When we do talk, she's been great especially with everything going on with the Asian hate crimes and my stress and anxiety levels, and change in meds, but this whole rule changes within the system is like I get it. The pandemic makes it hard for all of us. I know they need to make money. But, at what cost to change all these rules that make anxiety and depressive episodes possibly pop up? I even asked my therapist when will things be in person again because then I don't need to deal with that damn system they have up. Also, in person would mean they'd change the 48 hr back to 24 cuz in person is easier to schedule and such. How can I take control of my mental health when I can't control how and when to contact my therapist? read more

The person they set me up with was great. She really helped and guided me in the right direction. I have nothing bad to say about my therapist. Billing on the other hand is god awful! They forgot to take my payments for almost 3 months and then came back at me saying I owe them 1500 bucks! I told them I don't have that kinda of money right now and it's not my fault you forgot. I made them break up my payments. Guess what, they forgot to charge me for one of those months. You can't eff with people like that!! I luckily got a new job and can afford pay it all off quickly but the fact that their billing department is so bad that they try to dump a big ass bill on you. No thanks. I shouldn't have to Remind them that they need to bill me when I already set up my Payment to be what I thought was automatically. Watch your billing because they might forget and throw a big bill at you. read more

So glad to have found this group, it's tough finding a therapist that one feels comfortable with. Dr Mellinkoff is a gem of man. As we all traverse life, we are besieged by all sorts of hurdles and downfalls. It's often the case that we cannot discuss with family and friends our burdens and troubles. They have their own. Therapy, I have learned, is very advantage. This Dr has been very accommodating working around my work schedule. It's a well run organization comprised of very qualified practitioners. I highly recommend them included in your search for a therapist! read more

Who would have thought I would find a jewel in the midst of this pandemic. Wow! I have been receiving online therapy from Mrs. Ochoa and it literally has saved my life. As a Latinx, with specific cultural issues and traumas, I have found EMDR to be super important during these times of crisis. I highly recommend the staff and Mrs. Ochoa, she is one of the most kind therapists I have had. And I am a very harsh critic. Give yourself a gift and contact them to sign you up. read more

I was shocked to see New Day had such a low rating. My experience was really good. The fact that they have a intake team is very unique. I never had such a thorough intake, and you can tell that their team really cares about matching you with the right therapist. Everyone was nice and helpful. Thanks again for all your help. read more

Ibragi is the person to talk to you for any kind of therapeutic help she is so easy to speak with she gets things done she is professional she is friendly and I recommend to anybody in the area that is looking for therapeutic help read more

Never get a call back. Then finally reach someone via a email complaint. Was supposedly put on a waitlist only to find out that person who put me on the list no longer works there "shocker." So I spoke to someone else 2 weeks ago who was reaching out to a therapist. Still waiting with no call back. I sent a email last week and left a VM yesterday. Horrible business practice to not get back to potential clients. read more

0 stars of possible. From one parent to another do not trust doctor Dan Cronin lic# LMFT82426 CA. He was my child's 4th therapist and as any parent knows your child means the world to you In finding a therapist that connects with your child is supercritical in their progress and growth. My child had a good experience with Dan from therapy perspective however where I am absolutely appalled is how this man even calls himself a therapist. He left the Brea office recently and moved to the Pasadena office. I would have expected a letter from the office or him notifying such a drastic change and offering me as a parent solutions for MY CHILD. Instead I received no notification only from my child who then tried to reach out to him asking for options in which he did not respond to him so I took initiative and reached out to Dan myself asking for alternatives. Because he is the 4th therapist and my child felt connected to him I gave him the benefit of doubt at how he handled this until his true character came out. Below is very cold response from him when I asked for options and expressed my dissatisfaction of how this change to my child's care was mishandled. FROM DAN- "I got your message. I don't do Skype sessions. There are many great therapists at the Brea office. Call the intake line, and they will set Tyler up with someone new." I RESPONDED AS ANY PARENT WOULD- "I understand that your business changes however when you work with children as a therapist capacity I would expect you would have had more sensitivity arbs professional courtesy to notify the family of the change and responding to the child that reaches out to you. You of all people should know how sensitive these situations are the connections these children build emotionally with their therapist. You should have given us alternatives. your response and lack of sensitivity is unacceptable as a professional That works with children." DAN'S RESPONSE: "I am blocking your number." PARENTS! What kind of a professional therapist that works with children would actually respond that way? ONE THAT DOES NOT CARE ABOUT OUR CHILDREN!. ALL HE HAD TO DO WAS SAY SORRY AND ATTEMPT TO GIVE US A REFERRAL. IS THAT SO HARD? IT IS FOR A COLD HEARTED, INSENSITIVE, UNPROFESSIONAL "PERSON". HE SHOULD BE ASHAMED OF HIMSELF ADVERTISING THAT HELPS CHILDREN. IF MY SON KNEW WHAT HE SAID TO ME AND HOW HE DID NOT CARE, HE'D BE BROKEN EVEN MORE. FEELING ABANDONED BY HIS THERAPIST WHO WAS ASSIGNED TO HELP HIM. WHAT IS WRONG WITH OUR SOCIETY WHEN EVEN LICENSED THERAPISTS WHO STUDY TO HELP CHILDREN DON'T EVEN GIVE A DAMN. ITS SO DISAPPOINTING. NEW DAY THERAPY SHOULD DO THE RIGHT THING AND REMOVE THIS SO CALLED "THERAPIST". LET'S SEE HOW MUCH THIS PRACTICE CARES. read more

I spent a year in EMDR therapy with Alexandra Ochoa. After having the experience of various talk psychotherapies off and on through the years, EMDR was the most effective experience I have ever had. Mrs. Ochoa was professional, knowledgeable, kind, patient, and very experienced in this method. I was sad to say goodbye to her, but really, that's a good thing, because therapy does not have to last forever! The things that were really bothering me, unprocessed unpleasant life events were worked through thoroughly and I'm a new woman! I highly recommend New Day and Alexandra Ochoa. read more

For awhile I was very hesitant on doing therapy but during this pandemic back in March I decided to take matters into my own hands and seek out a therapist. I decided to search for a therapist linked to Kaiser and I found New Day. New Day had me working with Dr. Polokoff. Dr. Polokoff in many ways changed my outlook on how to do deal with my emotional attachment style which was avoidant for many years. I consistently did therapy every Friday from March to until about August as I am a high school teacher. She recommended I get the book "Attached" and since that recommendation I have learned more about my avoidant attachment style, how to get past it and also how to identify attachment styles in people that are in my life. I would highly recommend New Day to anyone especially for young men out there hesitant on doing therapy. read more

I'm so grateful that I was referred to New Day. I was flustered at the time but do remember I got matched very kindly to Dr Joanne Royer. I have had therapy sessions now 15 years and I can truly appreciate the fact that I was asked I could focus on one thing I wanted to get out of this 10 sessions I had been approved by insurance. Therefore, I was so relieved in didn't have to share my life story "all over again." Nonetheless, after attending over 30 sessions w Dr Royer I am completely a change person because of it. I have a ways to go but she has been a huge catalyst to this change. She listens attentively and helps unwrap myself and all that happens with me and with my world. I appreciate you tons Dr Royer. God Bless You and all the help you offer to so many! read more

Godawful. Poorly administered. Call them and always get voice mail. They won't call you back for days. They'll put you through three redundant and repetitive "intake procedures" over several days before you can talk to anyone. Their therapist seemed nice but they were completely untrained in the stated specialty. This practice seems to thrive on contracted business from big HMOs, but they don't offer results. read more

Parents beware! I would give 0/stars if I could. I took my daughter to Misha Jamell and she made things worse! My daughter was having depression, anxiety, gender dysphoria, and was also diagnosed with Autism. My daughter told me that Misha immediately told her that she needed to get surgery and started giving her numbers of surgery centers to get top and bottom surgery, and halfway home, she encouraged her to run away from home. This woman also, told my daughter that she was bisexual. I did not bring my daughter to New Day to talk about Micha's sexual preferences. Instead of focusing on the core issues, she was filling her head with nonsense. She wanted to send my daughter to the slaughterhouse instead of helping her. She talked about her other patients with my daughter. Misha was pushing her LGBTQ agenda; she is ruining these kids. When these kids end up homeless on the street these so-called social workers and LCSW's will be nowhere to be found. They have no clue about evidence base! Misha should know that girls with autism fixate on certain things one being transgenderism! Instead on working on her Autism she was pushing for my daughter to become a boy. These therapists are jumping on the Trans money Train! Shame on all these people! Parents of minors please DO NOT take your kids here. These therapists do NOT take the time to see what the underline core are issues. If a patient with bipolar starts saying that he sees monkeys on their head, you are supposed to correct them NOT affirm them. So, if a kid tells you that he or she wants to be a superhero, what are you going to tell them? That they can be a superhero? I can answer that. The answer is NO you are not a superhero. Same apply for a 15-year-old that thinks she is a boy or a boy that thinks he is a girl! The child brain is not fully developed till the age of 25-27, so why on earth would you push this on such young kids?? You people push this agenda because it makes you money. DE-TRANSITIONERS are going up and realizing that they made a mistake and then are now suing their parents, doctors, schools, school psychologists, and doctors. Look up the latest DE-Trans that sued the doctors for not have her best interest at heart in the UK. I am happy to report that I found a wonderful therapist that focused on my daughter's true issues and she no longer feels like she is a boy. She is back to dressing like a girl, we have our daughter back. My husband spoke with the CEO and she was useless! She does not give a dam as long as she is making money from these innocent kids. Shame on you!! read more

I really liked my therapist but the company itself ruined the entire experience for me. The receptionist was never there and New Day tried to charge me a late fee because they failed to reach out to me about my card being declined (I had replaced my card and provided my new card number the DAY BEFORE). When I called the billing department to discuss this matter and ask them why I was being charged a late fee, the lady took a tone with me and started raising her voice. Super unprofessional and fucking rude. I'll miss my therapist but I won't be going back because I refuse to support such an un-therapy-like company with shitty customer service. read more

Dr. Polokoff is a compassionate and thoughtful practitioner who has helped me immensely. I completed the group therapy course, Mindfulness-Based Cognitive Therapy for Depression, that Dr. Polokoff hosts, and what I learned in that class has been incredibly helpful to me. Before the group, I never felt able to manage my depression. I had accepted that it would come and go, and when it came, life would be really hard. The group equipped me with some really valuable tools that have helped me see when my depression is starting, and taught me how to take thoughtful action, which I never thought possible. I've struggled with depression off and on for the past 10 years, and thanks to what I learned in the group/course, I have hope that future bouts of depression will be less intense and more manageable. I would highly recommend the group. read more

I've been working with Dr. Rachel Polokoff for about 8 months now and she has helped me navigate through this rough time of the pandemic. It's been an eye opening experience where I've been given the tools to understand my CEN and Relationship Attachment Style. I've been able to reconnect with my family and friends and look forward to continuing to work with her for the rest of the year. Such a great experience thus far. read more

I had an excellent experience working with Rachael Polokoff who helped me work through some past trauma that was affecting my daily life and relationships. Highly recommended. read more

Honestly, I needed therapy after PtSD from an accident t but I had dabbled in therapy before and never really found a provider that I felt was working. I met with Dr. Polokoff and my goodness she is like the Mary Poppins of therapy! A bunch of tools book recommendations, things I could do (even a simple charting exercise) and she respected the fact that I came into every session with a list and addressed/explored everything I wanted to. When she gave me "homework" I was excited to do it because I could feel those little lights clicking on and the realization of many things. I won't say it was EASY to break certain bad habits and learned behavior but she made it easy for me to recognize them and helped me see what I could do about it. Now the rest of the office: super kind, friendly, professional and helpful. Billing department was great, I never had any issue and could call them easily and they returned calls easily. There was a lot of confusion initially with billing because this provider is out of network and Kaiser (my insurance) was confused as well but it was all resolved quite efficiently. I would move back to California in a heartbeat just to continue with Dr. Polokoff read more

Mental health is a daunting thing to seek help out for, and the therapists I've been calling all haven't had availability. I emailed New Day and was responded to after hours, which I really appreciated. The intake specialist I spoke to asked me a bunch of questions to see who would be the best therapist for me, got my insurance information, and promised that they would exhaust all options to see if they could get me in. I really appreciate that they walk you through and support you the whole process. My therapist is awesome, the receptionist checking me in is awesome. I'm going to recommend this place to all my people. read more

If you want to be given the run around, wait two weeks or longer (and numerous emails etc) to discuss available dates (not for the actual appointment...but to even discuss what days might be available for an appointment), then this is the place for you. If not, it is far easier to schedule somewhere else without the hassle. read more

I wanted to take a moment and really thank Alexandra Ochoa for being my therapist. Being able to have online sessions with Alexandra has been life-changing, to say the least. She made me feel comfortable talking about my issues and past traumas. Never once did I feel judged or embarrassed telling her anything. She has helped me self-reflect and better understand my emotions, issues, and relationships around me. I have the tools to cope with my emotions and learned better ways to express my emotions. During my session, we have set goals for myself to achieve and she has always been encouraging me every step of the way. Happy to say I have achieved my goals set with her. I would recommend Alexandra to anyone who needs support and someone to talk to. For me, seeking help was never an easy journey but having Alexandra as my therapist changed my life dramatically, in all good ways possible. Lastly, I wanted to say is Alexandra is compassionate, understanding, professional, and will guide you throughout your journey. read more

I was incredibly fortunate to get a referral from the mental health program at Kaiser to Dr Royer at New Day Therapy. I've had other therapists, so the process was familiar, but I felt comfortable immediately. She has a good sense of humor and a warm personality. I've experienced a great deal of change in my life over the past few years, and while Dr Royer always validated my feelings of anxiety about that change, she never made me feel that there was something wrong with me. She helped me feel safe enough to develop some goals for myself, always kept those goals in mind, provided me with options for accountability in meeting them, and supported my decision to revise them when necessary. Over the course of the five or so months I saw her, I gained the courage to move into a new career and value myself and my gifts in ways that I had previously been unable to manage. I can't recommend her highly enough! read more