I scheduled a service appointment through the Ford app on October 21, 2025, for November 7 at 10:00…read moreAM. The arrangement included pickup from my home, servicing, and return of the vehicle. I received multiple reminders leading up to the appointment, which reinforced my expectation that everything was confirmed. By 11:00 AM on the day of service, my vehicle had not been picked up. I called the dealership and was informed--rudely--that no one was available for pickup. When I asked if I should bring the vehicle in, I was told to do so. Upon arrival, the representative attempted to locate someone named Bobby, who never spoke with me. I was then told my appointment had been canceled because "someone called and canceled," which is completely inaccurate. The individual's demeanor was dismissive, unprofessional, and discriminatory. As a Hispanic customer, I felt I was treated differently and disrespected. The representative even smiled when I expressed my dissatisfaction, which made the situation worse. I requested to speak with a manager and was told there was no manager available. I then went to the sales department, where the sales manager listened to my concerns and attempted to assist. He confirmed that the service department could not accommodate me and assured me that the service manager, Jim Morgan, would contact me by Monday or Tuesday. This experience was unacceptable. Kenly Ford must improve its communication, honor scheduled appointments, and ensure staff treat all customers with respect and professionalism, regardless of race or background.

Took my 2021 Ford Escape, a company car to my independent mechanic for a check engine light. The…read moreissue was identified as an emissions component, which "might" be covered under Ford's 8 year / 80,000 mile. So under the advice of my mechanic, I went to Kenly Ford to see if that part was covered. When the service advisor came back, he said it was NOT covered under Ford's warranty, but they had the part $230 and could install it for about $700 out the door. I questioned the total and it included a $150 diagnostic fee that I was never told about ahead of time. The problem had already been identified ahead of time and just wanted to know if it was covered. So, I bought the part and paid the $150 diagnostic fee after voicing my displeasure and took it back to my mechanic for installation. They did appear compassionate with other clients as I overheard their conversations with the service advisor. I also asked about an open recall on my particular vehicle and was told they checked for that and found nothing. Funny because it was on Ford's own web site that I find out about it. I checked again and it still appears to have the open recall I attached the screenshot from their website below. Can't say if it is a Ford issue here or a Kenly Ford issue, but there shouldn't be conflicting data on a recall. Overall, not a great experience for me and I likely won't be returning for any future service.

The generator was one of the elements on the RV that had been performing very well, had done all…read morethe required maintenance of running it monthly and oil was replaced this summer so for some unknown reason at start it would backfire and die a couple of times before running normal so we decided to find an Onan authorized repair shop, who else would be qualified to work on an Onan First visit was around the middle of August. I explained the problem and they made me sign a paper explaining their procedure, there was a charge of about 315.98 for "diagnosis fee" they can spend up to two hours to diagnose the problem. So we left the RV and would pick it up when ready. After a day or two they called for us to go and pick it up. We got there early and were told that they found nothing wrong with the generator, even the mechanic came to tell me that he found nothing wrong and it had been running just fine, I could not believe it because it happened to me every time, he reassured me there was nothing wrong and because he was the expert I believed him, he said he will drive it around the front. In a way I was happy because I though it was something so minor that got fixed when disassembling and assembling it back again. I wasn't totally convinced and.. Right before driving away and still in their parking lot I went to turn the generator on and just by pure luck the nice lady that works the front office was walking by to take the next costumer and she heard all the backfiring and how the engine died. Her description to the mechanic was my best help make a point about a real problem that went unsolved. I am not sure how the diagnosis was done the first time around but they called me the next day to say that the LP Regulator needed to be replaced, a week went by and I called to find out the status. I was told they had been calling Canada and had left a message. I called Canada and found out there is only one person working in the warehouse so I called a few more times until I got to talk to the guy (if he is pulling parts sure he is not at his desk) I politely asked if he could expedite the order. About a week later I was told the part had arrived, it would be a few more days to install and solve the problem. When I went to pick it up, they drove it around the front and I was excited and did not mind paying a 993.18 for the replacement of the LP Regulator. So before driving it back home I started the generator, lo and behold, still backfires but it wont die, the explanation was maybe there is a little bit of moisture or air on the line, it will go away after a few times. Not so happy about it but I had to believe them, they are the experts. Five weeks went by and I kept turning it on about every three days only to find out it didn't improve, so I called and scheduled an appointment since I had a couple of trips in mind. When I got there they wanted me to pay for the "diagnosis fee" again 315.98 dollars to which I refused because it was the same problem. Roger came out and I started the generator in front of him so he could hear how the motor hesitates and backfires at start every time. He agreed there was a problem and he said the only way to isolate would be to connect their LP supply directly to the generator to see if it does the same thing. That should have been part of the initial diagnosis, had they done that I would not be having this "deja vu" The uncertainty of not knowing whether they would absorb any "diagnosis time" made me make a decision to not return. It is not like I am going back with a different problem. Any customer service oriented firm should take responsibility and agree to carefully asses the problem and find a solution. I never had to physically demonstrate any problem I had with a vehicle to prove that there is a problem, never. So why this place could not tell there was a real defect and come up with the real cause still baffles me. If you are a trained technician you should pick it up right away the very first time, your trained ear should catch it, mine did!. Maybe they are too busy working on fire engines from Fire Stations that have deep pockets with taxpayer money. Minus four stars for trying to swindle me with a "new" diagnosis fee, they got their training from a used car dealership in Kalamazoo, somewhere between Detroit and Chicago

The staff here is absolutely fantastic. I had a problem when the Cummings dealer in Manassas, VA…read moredid not tighten a nut on the fuel pump after they put in 6 new injectors a fuel pump and a new fuel tank for close to $20,000. My RV was extremely jerking and jumping as the connection to the fuel pump was loose. We drove to this Cummings dealership and they were real people who really wanted to help us. They sent out their best staff and figured out the problem with the fuel pump within an hour and we were on our way. If they are always like this, I would go to them in a heartbeat. They were just wonderful when we had already been through almost 6 weeks of semi-hell and they rescued us. They really talked to us as people and not as customers They were great.

Had a wonderful experience at Echopark. Not only was the process very smooth and fast, but our…read moresalesman Terry was incredible. Everyone we spoke with was great as well but Terry was thoughtful, honest, thorough and willing to work with us, everything you would want in a car buying experience you name it. Left with a new car and couldn't be happier! Would highly recommend Echo Park to anyone.

if I could give zero , I would…read more I live in Charlotte , NC. I went to their website and followed all instructions to buy online - declined any extras and got an OTD price of 25753. Paid 500 Credit Card Deposit and informed Echo Park I would drive from Charlotte to pick up. OMG - please worst experience in my 50 years of buying cars. Even though I had bought car online - declined all extras I was told that they MUST tell me about all options just in case I didn't understand. Presented me with a price of 33K. After much arguing they finally relented and presented with - a price. which was 700 above - after again back and forth, presented me with another price which did not match my purchases price after again backhand forth and a threat to walk away finally the manager got involved. I presented them with approval from Bank of America for car loan and went to bank to get cashiers check to be told I might as well go out to lunch because it would be a long time before they could finalize the deal because they had just agreed to price. Like WTF - I signed and left my deposit on website. so here we are hour 3 into this debacle. only for me to arrive with check and wait - you got it another 1 hour until someone actually gets back. Now I and my daughter sign tons of papers. Great - then we wait, you got it another hour and I am told we are all set. As I am walking out the door I am told there is a security violation and now I must present my Social Security Card - I'm like dude - I live in Charlotte, here is my REAL-ID from NC that proves who I am. no go. I say forget it give me back my 80% downpayment and screw you. No apology, no thank you , no sincerity nothing, All these guys care about is stuffing extra feeds down your throat. A waste of literally 12 hours.. Avoid like the plague.

My car failed inspection. I needed it fixed and did not know what to do. The people at RICHIES…read morewere awesome. Very personable , respectful and knowledgeable. I was able to get my car in same day and everything was explained on what work was done. I was even given a ride home and picked up when my car was ready. It means a lot when spending your money that you are given respect and patience. I would DEFINITELY recommend and use them again.

Tire rod broke, Sherriff Office called for tow for us. Dispatcher and tow driver rude,…read moreunprofessional. charged 3 times what a normal tow cost.

I was considering purchasing a vehicle online across the country from where I live. I had issues of…read moredetermining how to schedule my time to travel to inspect the vehicle and shipping it home if I bought it. Then I thought of hiring an auto broker. I contacted Chris and I shared my situation with him. Professional ... courteous ... reliable ... Just three words to describe Chris and the level of service he provided. From our initial conversation, it was clear that Chris's mission statement to advocate for his clients truly was his mission. He immediately gathered the data he needed from me and he was off. Less than 48 hours later I purchased the car I was considering. Chris saved me time and money. I didn't have to fly to see the vehicle because Chris drove 1.5 hours to look at the car, test drive it, inspect it and give me his opinion. He assisted in helping me secure the financing and even caught an extra charge that did not to be included in the contract. I highly recommend Chris and his company. This experience was truly wonderful.

Terrell Moore of Top Car Negotiators was the best negotiator we could of asked for negotiating our…read moredaughters deal. My husband & I went with our daughter for support on buying her first car. The dealership would've had her paying way more a month on her car payment, but Terrell got them below the payment she asked for Needless to say, our daughter was very very happy with how Terrell was able to help her buy her first car I would recommend Top Car Negotiators to everyone who wants a new car to choose Terrell !!