I've gone on several cruises that Robin's Custom Travel has booked. They have been some of the most…read moreamazing and wonderful travel experiences of my life. When I first thought about booking travel, I thought, why do I need a travel agent? But the truth is, there are so many things that you might not think of that someone like Robin from Robin's Custom Travel will think of so you don't have to. I would highly recommend Robin's Custom Travel if you're looking to book a vacation or a cruise.

Established in 1998 by founder Kevin Arawjo. There ultimate…read moremission is to explore the wonders, beauty and rich variety of diverse cultures and to promote international awareness. They offer amazing, breathtaking tours from all around the world. We have been to France and looking forward to there Northern Italy trip/tour.

Don't use this nasty tour operator for any tours! I inquired about day trips for my senior group…read moreand they provided some examples of trips. After further research, I let them know that I was going to be putting trips together myself. The Educated Wanderer (Creed & Jen) sent me the following email: "So basically you wasted our valuable time, then stole our tour ideas, and took advantage of our kindness. It's because of people like you that we now have to be careful with helping or giving too much information to anyone who inquires. We have no interest in ever working with you." Such a response is juvenile just because they did not get the business. This is abysmal customer service for the line of work they are in. Are these the type of people you want leading your tour?

I traveled with Creed and Laura on their trip to Italy a few years ago - and man oh man it was the…read morehighlight of my year! It was the perfect ratio of education to fun. Creed is a vault of knowledge, so it was superb having him narrate as we went place to place. I don't have much time at this point in my life to plan out a trip, so it was nice to just show up and have all the logistics with a seamless, well thought out itinerary already in place. It should also be noted that the small group size was a huge plus! I will most certainly be traveling with them in the future.

I worked with Judy closely on a trip to Italy in May 2018. Her input was super helpful and she was…read moreoutstanding at her job. My wife and I are seasoned travelers but we still felt we needed help with things like where to stay in the Tuscany countryside and what to go once we were there. Judy was very knowledgeable in that regard. She didn't just give one option and stick to it as the only way; she was open-minded and discussed her views on the pluses and minuses of different places and experiences. We made decisions on things that felt right and the experiences we had as a result were wonderful. Specifically, she helped us with where to stay in Montalcino and Venice (she gave us a tip on a hotel there that was so memorable), a walking tour of Cinque Terre, different towns to visit in Tuscany, and renting a car, and on and on. We very much enjoyed her approach and help with our trip.

Judy and Prestige Tours are so kind and generous. They know Italy well and should be considered…read moreyour first and only stop for booking Italy. The internet is great, but sometimes the peace of mind is worth the tiny additional cost. You get what you pay for as we found out!

I booked through TravelMerry after seeing in on SkyScanner. I figured because it was on there it…read morewas legit...I was wrong. I hope SkyScanner does a better job of reviewing its partner sites! I booked round trip tickets to Tokyo. The order didn't go through and I was asked to call to discuss a change to the order. When I got through to someone, they told me the price had gone up by $150. Gave them two stars because at least I got through to speak to someone on the phone quickly, and they did cancel my order for me when I requested to.

MASSIVE WARNING: AVOID TRAVELMERRY AT ALL COSTS -- THIS COMPANY IS COMPLETELY SHADY…read more I'm writing this because I really don't want anyone else to go through the nightmare I just had with TravelMerry. I thought I snagged a great deal on Skyscanner for a Qatar Airways flight, priced at $1,536.53. The second I hit "book," everything went downhill. This wasn't just a mistake; this feels like a deliberate bait-and-switch scam. Here's The Play-by-Play of the Scam: 1. The First Lie: They Charged the Wrong Amount Instead of the $1,536.53 advertised price I agreed to, they immediately charged my card $1,598.53. They did this without sending a new price notification or getting my permission for the higher amount. 2. The Second Lie: The Charge Appeared Under the Wrong Airline I booked a Qatar Airways flight. Yet, when the charge hit my bank, it was listed under American Airlines. Why? I never once looked at, searched for, or booked an AA flight. This is incredibly suspicious. 3. The Classic Bait-and-Switch: The Upcharge Phone Call A little later, they called me to say I needed to pay an extra $200. This is the oldest trick in the book: lure you in with a low price, get your card details, charge something, and then call to demand more money. Absolutely unacceptable business practice. 4. I Canceled, But They Kept My Money After all this shady behavior, I immediately called and canceled the same day. I got an email confirming the cancellation. Great, right? WRONG. They have still kept the full $1,598.53 they charged me. 5. The Endless Lies About the Refund They promised I'd see the refund in 10-14 days. It has now been almost 30 days, and my money is still nowhere to be found. Every single time I email them, I get a different, BS excuse: * "It was voided." (Lies. The charge posted and finalized.) * "It's just your bank's processing time." * "It was a codeshare flight." (Irrelevant.) * "The fare changed." (That's why you owe me a refund!) The excuses don't matter. They have my money, I have NO TICKET, and they won't give the money back. 6. No Ticket, No Service, No Refund--Just Stress To be perfectly clear, I received NO SERVICE from TravelMerry. * I have no ticket. * I have no booking code. * I have no airline confirmation. All I have to show for this experience is $1,598.53 stolen, countless hours of stress, and a mountain of lies. **Do yourself a massive favor and book directly with the airline or use a reputable travel agent. ** STAY AWAY FROM TRAVELMERRY.

The first reviewer conceded " I understand that it is ultimately my responsibility", so please…read moreconsider that review as sour grapes. It was incumbent upon the customer to follow-through if the transaction was obviously not complete (i.e. how was this being paid-for?). At some point you actually do have to take responsibility, not just say it. I've worked with Berkleigh and Sandy Green for many years now for both work and pleasure and have always had a pleasant experience. Sandy is a total professional and will take care of you.

I'm on the plane. But the only seats left were in first class so it cost me about double what it…read morecost the other people that booked the same flight with this agency months ago. I understand that it is ultimately my responsibility, but when I contacted Sandra Green about it today she said " when you didn't give me your credit card info I assumed that you bought your own" I really don't think someone in her line of work should "assume" anything. There was no follow up email when I failed to provide her with my payment info. Also when she originally booked the flights the return flight was for the 16th which would have brought me back 4 days after graduation, something she was made aware of. Luckily one of the students going on the same trip noticed and had her change it. Overall I'm pretty upset and I really hope that people who travel with this agency in the future won't have to spend hundreds because of a few miscommunications.

I want to thank Marilyn Solberg for saving our trip to Punta Cana in the 11th hour. My sister's…read morecredit card was compromised which caused our resort to cancel her reservation since the charge did not go through. Marilyn spent hours on the phone with the resort the night before our flight. She did a fantastic job even getting an upgrade for my sister. Can't say enough about her dedication!

Peggy Sweet & this company saved us. We were in Italy when my knee gave out. One call to Peggy and…read morewe had everything handled - new flights at no charge, new train times, hotels and tours contacted/cancelled. She did it all! This is the first time we have ever used a travel agency. Now we know why people don't just use the internet themselves. She saved us HOURS of phone calls and a ton of money. We will ALWAYS use Peggy and Valerie Wilson Travel.

This travel agency has been here for quit some time and this would be our 3rd time using them (our…read morefamily has used them a few times too!) They are very detailed when explaining everything from flights to hotels to any extra charges that may be associated with your chosen packages. We've booked a tour though China with them and is booking one for Japan now. They can also arrange for a bus to take you to and from the airport (in our case Newark) for an additional charge. And most importantly, they are very friendly and patient with my millions of questions!

This agency was super friendly very helpful with getting my visa to China and had the best rates…read more Thankful that they made it so easy. Tried getting one on my own and it was super confusing. Fantastic friendly staff!!! Thank you guys for all your help. Will definitely use them again!!!

DO NOT USE THIS TRAVEL AGENT! Total Rip off! I booked a complete vacation package to an All…read moreInclusive Resort in Punta Cana through this agent. The only problem was the resort was not an "All Inclusive" Resort! I paid over $6000.00 for this trip and the resort was a complete disaster from beginning to end. Only half of the resort was available to us and only certain food, drink and amenities. WHAT A NIGHTMARE! Basically, United World Travel did not research the resort to find out it was not an All Inclusive Resort before offering it to us. We were so disappointed we wanted to leave the resort after the first day. I actually notified this agent while I was still at the resort but they had no response and could care less. I've asked United World Travel for a complete refund for the horrible experience we had and the fact that the resort was not an All Inclusive resort but they refused without explanation. Horrible Horrible Horrible! Inexperienced and uninformed!

I booked an all-inclusive trip through United World Travel Service to Riviera Maya. Gordon was…read moreexcellent! He found us an amazing deal at an amazing resort. I could not even begin to rival the packages and hotels he found with what I found on my own. He was so professional and accommodating and got us direct transportation to and from the resort and followed up the day before to make sure everything was set. I highly recommend booking any and all travel through United World Travel Service. I will be recommending everyone looking to take a trip this way!