I came on to Yelp only after booking my flight. Panic struck immediately after I hit book after reading the reviews. I can only surmise that the people who gave the bad reviews simply didn't understand that Travel Merry is a travel agency, and that there are limitations and restrictions when they are able to procure tickets well below what the airlines are offering direct - namely, that changes and cancellations will cost you. If you need flexibility, then book the more expensive tickets with the airlines that provide the flexibility for changes. That said, my experience was great. After hitting "book" on my flight, I received an email that my reservation was being processed and they could not guaranty anything until it was ticketed and confirmed. Within 30 minutes after hitting "book" I received a call form one of their reps confirming the flights that I had booked and making sure everything was correct. He also let me know that the tickets would be booked thru United Airlines, even though the flights would be operated entirely by Lufthansa. He wanted to make sure I would freak out when I saw the itinerary and that it was indeed the exact same flights on the exact same airplane. About 30 minutes after that, I could see the credit card activity and pending charge by United Airlines, just as he had said. About 15-30 minutes later I received a confirmation email. I immediately checked both United's and Lufthansa's websites to confirm the tickets were booked using the confirmation number for each airline provided with my itinerary. A short while later, I realized that I had booked the wrong connecting flight. Panic set in again given the non-refundable tickets and change fees. I immediately called the airline to see if they could switch me. They advised me that because the reservation was thru the travel agent, I needed to call them to have them make the change, although United put a note in the computer to authorize the change if they called. I then called Travel Merry, where a friendly representative picked up right away. The representative gladly changed the connecting flight with no additional charge (perhaps because I called within a few hours after the booking which is inside their cancellation period) and said she would email a new confirmation. I immediately went on United's web site and the flight had already been changed. Whew... I was traveling with two other people who had yet to book. They were afraid fo the reviews and were waiting to book to see if this site was legit and I received what was offered (I did to the penny). Once I was all set, they went on to book their tickets. Although I was not initially aware of this issue with them, I received a call out of the blue from a Travel Merry representative stating he had my travel companions on the phone, confirmed we were all wanting to travel together, then explained that they were being wait-listed on one of the return legs. He then kept all of us on the line together then went to work looking for flights that we could all go on together so we would not have to separate. Otherwise, he would have changed my flights to match theirs at no additional cost. He kept all of us on the line until he was able to confirm he got the same flights.The representative was ultimately able to secure them on the same flight as mine, but had to "play with his system" and book directly with Lufthansa instead of thru United, which was apparently causing the wait-list for an unknown reason. Given the reviews, my expectations were very low and I was skeptical; however, my experience was quite the opposite. They were friendly, confirmed information, and made changes even though the mistake was mine. They went above and beyond to call me to coordinate with my travel partners when they were having issues, and were able to solve the problem. That's what I call great customer service. I am very aware of the limitations of my tickets in that they are non-refundable and change fees will be costly. For me, the discount over the airline-direct fare (about 40% in my case) was worth it. I have no intention of making changes as I am on a set schedule, so that shouldn't be an issue for me. The cost savings justified the risk for me. That may not be so for everyone. read more

I booked a roundtrip Business class flight tickets on Travel Merry for myself to attend a scheduled business meeting in Dubai. I chose Emirates as my carrier because they are a premier airline operating between JFK and DXB and I got a damn good deal on TM, better than other travel sites. Everything went well and I got a bill, itinerary and tickets into my email from TM. TM is genuine but their customer service team is not well qualified because of a bad suggestion I incurred a loss of precious time and money. After a few hours of buying my business class tickets from TM, I realized that my scheduled business meeting got postponed by 2 days and so I had to change my travel dates according to my new requirement. The first thing I did was I called the 24 hour customer service and asked them to help me change the dates, to my ill fate one agent of TM advised me to cancel my current booking and go ahead with a fresh booking and he said that since the cancellation is within 24 hours I would be refunded the entire amount with no cancellation fees as I paid the $15 for the 24 hour cancellation policy. As advised by the agent I requested for a cancellation and tried to rebook my flight again on TM but this time the fares are costlier by at least 20% and I felt that I shouldn't have got my tickets cancelled because if I had just rescheduled the dates I probably would have got a cheaper deal. So I called the TM customer service again, I was online for 5 minutes before I got connected to an agent and that was too much of waiting time. This time I was greeted by an agent named Alex and he sounded more professional than the last agent and when I told him that I got my ticket cancelled in order to do a fresh booking, Alex told me that I was misguided by the other agent and the best action would have been to reschedule the dates of the same booking because there's no charge for rescheduling from TM and at the most I would have been charged only for the difference in fare for the new scheduled dates. Alex told me rescheduling on the same booking is better than cancelling and rebooking as fares change dynamically. In this connection I'd like the team at TM customer service to be more proactive and not misguide customers, because of their wrong advice I paid 20% more and the refund of my first booking came to me only after 14 days which is too long a time. read more

I was flying out from Kansas City to Manchester in Great Britain a few months back. I chose a connecting flight with a layover option to fly between both these destinations and I was being flown by multi carriers: Delta Airlines Inc and Virgin Atlantic via Atlanta. I faced a serious problem at my layover stop at Hartsfield -Jackson Atlanta International Airport, that day there were huge thunderstorms in the city and all flight operations at the Atlanta airport got stalled and the whole airport was packed with ongoing passengers. The flight from Kansas to Atlanta airport was delayed by half an hour due to the prevailing rains and thunder storms, and what was worse was the scheduled departure of the outbound flight to Manchester was delayed by 3 hours and a confirmation of this was made officially by Virgin Atlantic after almost being stranded in the airport for 3 long hours not including the half-hour delay caused during the flight by Delta from Kansas to Atlanta. Now I've been receiving periodic updates both from Travel Merry and Virgin Atlantic but what I'm not happy about is I had to spend the entire night in the airport and neither TM nor the airline bothered to check me into a hotel. I really regret flying with Virgin Atlantic for not being able to provide accommodation during the breakdown of their service. What I don't like about their service was they made me wait for 3 hours with periodic updates that the flight would soon take off and at the end of third hour they announce that the scheduled departure to Atlanta will take place in further 3 hours. I immediately called the TM customer staff and conveyed the inconvenience to them but they were helpless, they told me for such a short delay they cannot request the airline to provide a hotel accommodation. I hung up the phone and immediately walked up to Virgin Atlantic information center requested for the same but they also gave me the same reason that they cannot accommodate me in a hotel for the short 3 hour delay. That day I had hell of a time spending the night at the Atlanta airport, I spent 6 long hours with no proper direction. Damn! Worst flight ever in my life read more

Travel Merry has very cheap flight deals to Tokyo. I was flying out from Honolulu to Tokyo. I got a roundtrip economy class flight ticket at cheapest price on Travel Merry. The buying experience on TM was smooth, fast and I must say that they have some of the best deals to Tokyo from Honolulu. I paid $650 for the airfare. My trip to Tokyo was only for holidaying and shopping, I wanted to take a tour of Tokyo city, mainly for sightseeing and window shopping of electronic gadgets. Before I embarked on the plane journey from Honolulu International Airport (HNL) I tried doing an early check-in just 1 day before my flight, the issue I faced was the airline website wasn't allowing me to do an early check-in and as a result I couldn't pre select my choice of seat in the economy cabin. I left a grievance both the concerned airline and Travel Merry for the inconvenience caused. Most airlines allow early check-in and my airline didn't. After repeated calls to Travel Merry customer service and the airline I was told that the there was some technical glitch on the airline website and they would call me once the online check-in gets up and running again. One agent from TM by name Tom called me and assured me that there was no need to worry as he was taking the responsibility from his end to do the check-in on my behalf and said that he was going to request the airline to block a seat of my choice. I asked for a window seat near the wings of the aircraft as that's my favorite for long-haul flights. Just as promised Tom calls me back in about one hour and gives me the good news that my preferred seat has been blocked for my onward journey to Tokyo by the airline management and there was no need to do an online check-in. I'm glad I chose Travel Merry because their customer service is proactive and they solved the problem I was facing. This is great customer service experience and I want to give 5 star rating for making my travel to Tokyo delightful in spite of a technical glitch. read more

I booked my flight tickets for my vacationing in Bangkok. My holiday had two legs of touring 1) first leg was in Tokyo and 2) the second leg in Bangkok. I booked flights for both parts of my journey on Travel Merry, I chose Thai Airways for my carrier because they gave me the lowest fare between the routes ORD to NRT and NRT to BKK. I must have saved close to 250 dollars in the entire purchase deal of my tickets. I booked my tickets 3 months before the actual travel date, Travel Merry sent me a bill, itinerary and the tickets to my email, I have no problem on these issues and I have no hesitation to say that they are 100% genuine. Whatever has been promised got delivered by TM but I faced a lot of inconvenience in Tokyo, I must blame the airline and TM to some extent, because a cancelled flight from NRT to BKK gave me a nightmare and a lot of inconvenience. It all happened on the fateful day when my Thai Airways flight from Tokyo to Bangkok got canceled due to some technical issues faced by the aircraft. This update on this technical issue was communicated in the last minute by both the airline and TM when we were at the NRT airport in Tokyo to board our scheduled flight to our final destination. Neither Thai Airways nor Travel Merry could help me in finding a new flight on the same day to my destination, they told me all flights to Bangkok were overbooked for that day and they said they booked a new flight that was scheduled for departure the next day. The good thing about TM'S customer service is they are responsive and they even made sure that the airline paid for my hotel and interim travel. I was given a descent 3 star hotel accommodation although I incurred some expenses on food and travel. I'm happy the way TM and Thai Airways handled the situation. I want to give my feedback to TravelMerry for their very good customer service. read more

I booked a round trip economy on travelmerry.com. I'm glad I got a nice deal on United Airlines between IAD and MXP with a stopover in New York. I only paid $600 for the entire airfare, the same flight was costing about 10% higher on the airline site, I will keep coming back to TravelMerry to book my international flights as this travel site has a lot of awesome deals. TravelMerry also allows you to use the airline miles so I got the advantage of benefiting from both the miles and the slashed airline prices on TravelMerry. I recommend using TM for all your travel requirements, their 24 x 7 customer service is operated by well qualified personnel, when I called the toll free number, an agent named Alex answered my call and helped me preorder my special meal and I could also schedule a wheel chair service for my aged grandfather at no extra cost . Just within 2 days I got a confirmation email from both the airline and TravelMerry about the services I requested. Their online site is easy to navigate and user friendly, their payment gateway is encrypted and is 100% safe. When I shopped my flight tickets I got the bill and itinerary along with the tickets into my email. Another thing I like about TM is they make sure periodic updates are sent to your email, these can be very useful in case there is a change in the scheduled flight timings. TravelMerry offers more than just cheap international flight tickets; their customer service after buying the tickets is amazing they know how to retain their customers by offering discount coupons. Save huge bucks and be assured of peace of mind when you buy from TM. Their online procedures are seamless and they are 100% genuine. read more

I faced an issue of misplaced baggage when I was traveling to London via Amsterdam. My departing airport was in Chicago O'hare International Airport (ORD) I got an awesome deal from TM on an economy roundtrip flight. I faced an issue with my checked-in baggage, it wasn't found at the destination airport. I waited for almost 2 hours at London Gatwick Airport (LGW) for collecting my baggage at the designated baggage claim point, after my wait was futile I escalated the issue with the airline and they after checking the status on their computer systems told me that it might have been misplaced and I need to wait for updates on the lost baggage. I wasn't too happy with my misplaced luggage and I immediately called the Travel Merry customer service and sought their help regarding my lost luggage. The TM customer service was quick to respond and they told me they would follow it up with the airline and get back to me. I was in a helpless situation I exited the LGW airport and checked into a nearby hotel at Gatwick because I was on a business trip and some business related documents were tucked inside my misplace luggage. Luckily the next day one agent from TM called me and confirmed that my luggage was traced and it was at the LGW lost and found baggage section. I made my way straight to the airport and got a reconfirmation from the airline that my luggage was indeed traced at Amsterdam airport stopover. I'm really amazed by the TM agent's quick response, impressed by his timely call which helped me save a lot of time and stress. Although I did lose some money on my hotel stay and travel commutes to the airport I'm glad I got my luggage back. read more

I had a problem that was well attended by Travel Merry on my air travel to Barcelona from New York City. I am a frequent business traveler to Europe. I've been buying tickets on TM since the last 2 years because their site really has some cool travel deals to my business destinations. On my latest flight booking to Barcelona made on Jan 21st 2019, I was supposed to have traveled on March 15th from JFK international airport but due to my busy schedule my travel itinerary needed a change and so I called the TM customer service on 1-844-666-377 for modifying my travel dates just 10 days before my flight, the agent responded quickly but couldn't offer me good airfares for the new travel dates. I requested for the cancellation of my air tickets because the new airfares were at least 4 times more expensive than the original fare I paid- $400, on the good side the agent informed me that the tickets I purchased were hugely discounted and cancellation in my case would result in no refunds and he advised me to change my travel dates and continue with the same booking for better savings on the deal. The airfares to Paris were at the highest because there was only 1 week left for my proposed travel, I did search on similar sites for better deals but the prices were almost the same and I was better off changing my itinerary and paying the balance extra dollars $800 for my round trip travel to Paris rather than cancel and book a new flight. Eventually I changed my travel itinerary after listening to the TM agent. Had I canceled my original flight booking I would have paid around $ 1200 for the same flight. read more

I was looking for some luxury travel after many long years and so I was surfing for the best luxury deals on the net and as always I logged into the Travel Merry site for finding the best luxury deals. There were plenty of luxury carriers for my destination-Dubai, the deals were tempting but little pricey though because I wanted to fly the more expensive business class to have a luxury holiday in Dubai. I shortlisted a few flights with my desired destinations and luxury carriers for my outbound international travel to Dubai, I waited for 2 days before actually finalizing my choice and I must say there wasn't much fluctuation in the airfares in the short duration. Before purchasing any of the selected deals I just called the TM customer service, my call was answered by an agent named Bart and he was happy to help me in my quest for luxury air travel. Bart heard about my choices of luxury carriers and flight routes for my destination along with my allocated budget and he gave me even better deals on much better carriers. Finally I chose to fly with Emirates in their business class cabin, Bart assured me that the Emirates business class is one of the best in its class and it's worth every dollar I spend on it. He further added that the New York to Dubai route was a long-haul flight and flying business-class on a luxury airline like Emirates makes total sense. I'm thankful to Bart for allowing me to take advantage of flying with Emirates and the cost of the round trip fare was also within my allocated budget. I'm totally satisfied with the team of Travel Merry. read more

I've been buying tickets on Travel Merry since the last one year ever since I've been introduced to it by my friend living in Denver. I already shopped five times on Travel Merry and I'm happy to give a review for this awesome travel site. Travel Merry surely has some of the best deals to Europe and these deals come at throw away prices and are very competitive. Buying tickets is hassle free and you can be confident of their authenticity. As I've shopped twice before with TM I'm quite familiar with the look and feel of their website and I find it easy to navigate their site. During my previous purchase of cheap airfares on TM a sign up message at the bottom of their homepage prompting me to enter my email address for new travel deals caught my attention, I immediately got interested and entered my email id in the box and signed up for TM membership. Ever since my signup I've been receiving awesome travel deals right into my inbox of my Email and believe me these deals are even better than the ones on their website. London has always been my most visited destination because of my nature of business and I was really impressed with TM's cheap London flights that have been emailed to me. Just recently I flew to London on one of the best premium carriers at very affordable price. I recommend customers to sign up with Travel Merry for finding better deals in your inbox. read more

This has specific reference to the Travel Merry customer service representative Alex who helped me in securing an instant cheap flight to Dallas, Texas on a very short notice at a time when there was turbulent weather and most of the Max 8 planes were grounded in the USA. I was supposed to see my ailing mother in Dallas and an instant flight ticket was necessary. I tried booking a flight on my own but was unsuccessful because the challenges were the bad weather, shortage of flights and the very short time left to fly out. I needed to see my mother the same day as she was almost nearing bad health and doctors advised me to rush to the place as someone close to her was required by her side. I approached Travel Merry for an instant flight ticket to Dallas from NYC, the agent named Alex was polite, well qualified and had all the know-how about getting the best flights. He understood my requirement and just within a matter of 10 minutes he calls me back to confirm my flight ticket to Dallas from NYC on Delta at a very affordable price. I'm happy about 2 things, first TM was able to get me a flight ticket at a time when there was too much rush and second I was not made to pay a premium price for my flight at a time when securing a flight was next to impossible. I will give 5 star rating for Travel Merry's unmatched customer service. read more

TravelMerry has deducted cancellation charges for a flight that was cancelled by Air France and didn't give me the full refund amount. My grievance with TM is I wasn't refunded the whole cost of my tickets for no fault of mine, the cancellation for my economy roundtrip was not initiated by me, this was cancelled automatically because the airline wasn't operating its scheduled flight. I had an overall loss of $115 in the entire transaction. I'm aware of the 24 hour cancellation policy that TM gives to select customers who pay an additional $15 to avail it. In fact I did pay that extra 15 just to be on the safe side, I wasn't in any mood to lose my fare in any kind of emergency, I thought everything went off well because I didn't cancel my flight in the first 24 hours but the nightmare came just 5 days before my scheduled departure. I was informed both by the airline and TM that my flight has been cancelled and they would be refunding my amount. The sad part is I was charged a cancellation fee of $100 and the additional $15 I paid for emergency cancellation. I'm not happy with the way things have turned out, may I request TravelMerry to reconsider my case and credit my loss of $100. read more

I found Travel Merry through Momondo. Like many of the reviews on Yelp, on my first attempt at booking, I received an issue with my payment method(Paypal). I decided to use my bank card instead and had no issue. I then called Travel Merry for them to confirm that the payment would not process from my PayPal account, which they did. While on the phone with the agent (Bret) he notified me that my flight to was confirmed and that he would look into another return flight for me, one that was nonstop because he saw that there was a long layover on the one I had booked. After a few minutes (maybe 10 back and forth), he was able to change my return flight to a nonstop flight with no increase in fare. A few hours later (maybe 3) I received a confirmation email and was able to use the information in the email to choose my seats as well as request a receipt on the United Airlines website. It is definitely not a scam and the service was exceptional! All of the agents I spoke with went above and beyond to ensure that I was comfortable with my purchase and understood the steps I had to take. I will definitely book with them again! PS a little patience and good attitude goes a long way people... read more

Unsolicited, unpaid review based solely on my experience: I was extremely nervous about booking with Travel Merry based on all of the negative reviews. It's not like booking with a typical provider in my experience, but rather a travel agent because they booked the flights on our behalf and via separate transactions. We had to use alternative payment methods for one of the transactions because it was blocked by my bank, and it definitely raised red flags for me. However, we read all of the fine print of the agreement with them and ended up biting the bullet because flights to South America were double the price when booking directly with the airline. We had no issues, and everything worked really smoothly. Once the flights were booked, Travel Merry sent us our information right away and we were able to find our tickets directly on the flight's website to confirm they existed. We received emails from Travel Merry before our flights to remind us to check in. None of our flights were delayed, so we didn't have to work with Travel Merry after we booked. But I write this because working with them worked for us at least, it was smooth and we saved $2k by doing so. read more

My daughter had booked an overseas flight for me to Greece as a Christmas gift. Unfortunately I was not able to go at the dates the flight was booked. I called TM. At first I was reserved as to who I would get on a call or even if I would even get to speak to a real person. I ended up speaking to Ben. He was very helpful and pleasant. He helped me get a refund for the ticket even after the booked date. He helped me rebook the ticket and found the cheapest and most reasonable layover hours. He took the time to call the airline to confirm that I could get refunded, and he spent a lot of time over the phone with me to make sure we got the better prices tickets with the reasonable layover as well. I was very happy with the service of Travel Merry. You actually speak to real people and not answering machines keeping you on hold each time. Each time I called I had requested to speak with Ben since he knew of my case and everyone happily transferred the line to him. He is very helpful and very patient. I would definitely rebook with TM and no doubt would recommend this travel agency. read more

I was lucky to get a dirt-cheap international flight ticket from New York City to London for just $500 for a 2 way trip. I heard of Travel Merry from a friend who always buys tickets from here because of the huge savings he gets from TM. I searched for flight information for my selected route between NYC to London with flexible dates and I got a few flight options for my search criteria. The average round trip price was close to $550 on their website for my selected route. I called their Toll free number for some minor queries and the agent online was very proactive and customer friendly, he understood my requirement quickly and he gave me better discounted flight fares for my selected route which were cheaper than the ones on their website. My advice to people is if you are looking for cheap international flight tickets then TM is the place for you. You must call their dedicated 24 x 7 toll free number and take advantage of their agents who understand you better. Thanks TM I have saved a lot of bucks by booking tickets through you. Keep up your good customer service! read more

I just booked my flights to London Heathrow from Chicago O'Hare on Travel Merry and I'm extremely delighted about choosing TM as my travel agent. I've been a loyal customer of Travel Merry since the last one year and I recommend people to use Travel Merry for buying cheap international flights on all routes from the US. From my own experience of shopping cheap tickets on TM I would advise customers to speak with the Travel Merry customer service that is backed by highly qualified customer professionals who have a thorough knowledge of the best flights and other travel related queries for leveraging better airfares and flight routes that we may not be aware of. It worked for me twice when I followed this approach of calling their 24 X 7 customer service before completing an online transaction with them! Yes both the times the agents offered me better prices and other salient information that made my travel even more delightful with higher savings on airfares. On a scale of 1 to 10 I will give them 9 stars for their lowest airfares and great customer service. read more

TravelMerry has such awesome cheap international deals that you don't have to visit other sites, not only awesome deals they have customer friendly toll free 24 x 7 service with qualified personnel to address all your problems. Let me share my good experience with them, I booked my roundtrip premium economy class tickets from NYC to London, I did this just 1 month before my travel and the best part was I could compare the deals from major US airlines that were flying out of NYC to London and finally I chose one awesome deal with carrier as Singapore Airlines between JFK and LGW, I also could use my miles for getting a seat upgrade at little cost to premium economy because I travel frequently with Singapore airlines. Travel Merry uses secure payment gateway for collecting payments and is 100% secure to buy tickets from them. I will be coming back to TM again for my future business travel requirements. First I saw reviews in Yelp TravelMerry not good... but I tried it's ok for me... read more

I booked this ticket by Expedia and this agency take 6 day and charge my company card 3 transaction before 3 day my company said I have to cancel this ticket because they charge over time for the money and we don't have the ticket and they have to call and take my credit card and the service very very bad I pay extra for cancel and change but when I want to cancel this agency they alway say no.My flight with United Airline and I call to united airline directly for someone help because I have to change the ticket to go to see the doctor and United Airline they do refund my ticket to Travel Merry and now the Travel Merry they keep my refund money and they hang up the phone they very bad manners for the company and hard to understand when he say it's communicated and bad experience with this agency now I already dispute with my bofa because my company didn't trust this agency and we had no idea this agency is spam and unprofessional and I never do its again with them!!! read more