Our first appointment was great. We came back because of it. I made the second appointment for my 15 year old daughter at 4:45 for a wash and style/straighten. I dropped her off at 4:35 straight from school and early. My daughter walked in and the stylist was just getting started on someone else. She looked at her hair and my daughter told her that she needed a conditioning treatment then the blow dry and straightening. The stylist told her she needed to do a Brazilian blow out. Those cost over $200! My daughter doesn't know any better so she said ok.
She waited and at 5:30, 55 minutes later, she got started on my daughters hair, washing and then conditioning. Two more people came in to get their hair done while my daughter sat under the drier. At 6:30 my daughter texted saying she was still under the drier and that the stylist was highlighting another clients hair. At 7:05 my husband takes her some food because she hasn't eaten sense 12:30. She is still under the drier waiting. My husband lets me know that she hasn't even dried or started straightening her hair and that she was still with another client. Not to mention that the stylist still hasn't even mentioned to me that she's about to do a $200+ treatment on my daughters hair. I send my husband back in the salon to get my daughter and leave. It was 7:15 and she had been sitting there sense 4:35. She's devastated because she's been waiting to get her hair straightened.
My sister is a hair stylist so I understand the business and double booking yourself so you can get another client in while one is processing color. But double and triple booking yourself with clients who need attention the entire appointment is ridiculous. This was terrible service, taking advantage of a teenager who doesn't know better and who would never be disrespectful and speak up and trying to do an expensive treatment without parental consent. She then called my phone after my husband left with my daughter and said she would be charging my card for a shampoo. I will be disputing these charges. Unbelievable to me and we will not be returning or giving any recommendations. read more