Shout out to the lovely Radiology Techs at the Sierra Rose location. Have been in for two visits…read moreand one was very early morning. Joyful, direct, knowledeagle, etc. I basically had to ask zero questions since they explained everything from jump and made the visit stress-free and quick. Thanks for being the good people in health care. I'm married to a health care worker and I can confidently say they're all stressed so their positivity was a bright star.

I have been a patient at Reno Diagnostic Centers for many years and previously received reliable…read morecare. While some staff members continue to provide excellent service, my recent experiences highlight several areas that need improvement. Scheduling and communication issues have become a significant problem. My doctor ordered both a diagnostic mammogram and ultrasound. During my initial attempt to book the appointments, the first representative was inflexible and insisted I use a different location instead of the Sierra Rose site I requested. On the day of my appointment, I waited more than 30+ minutes past my scheduled time only to learn that the appointment order had been changed without notice. The sonographer performed the ultrasound first, found everything clear and benign, and after review by the onsite doctor recommended canceling the mammogram. The sonographer was very professional and thorough; however, the issues were clearly outside of her control. This was a front office and scheduling problem. The overall coordination was poor and confusing. Compounding the frustration, I received a follow-up call the next day informing me that I still needed to schedule the mammogram. This was especially stressful and confusing, as it directly contradicted the previous day's assessment and my doctor's original orders. For the next couple of days, RDC continued calling me persistently about scheduling a follow-up mammogram. The representatives had difficulty communicating clearly, and the calls ended without resolution. I'm also unsure whether it is standard practice to override a doctor's order for a diagnostic mammogram when one was performed within the prior 30 days. Additionally, as a self-pay patient, I was charged a 3% interest fee on my credit card (waived only for cash or check). This practice feels inconsistent with industry standards and adds unnecessary burden to patients. In today's largely cashless society, this feels like an unnecessary burden on patients. Medical practices can typically deduct these fees as business expenses, making it preferable for the office to absorb them rather than pass them on to loyal self-pay customers. It appears the center has undergone an acquisition, and many team members seem to be in training. These changes appear to have impacted service consistency and communication quality. I requested to speak with a manager and sent a follow-up email, but I have not received any response. I hope management will address the scheduling processes, staff training, coordination with referring physicians, and billing policies so that Reno Diagnostic Centers can restore the high level of care it was once known for. This review is intended to help bring these issues to their attention.

You don't have to wait a long time to get an appointment. usually. very friendly staff making you…read morecomfortable on your visit.

1/27/26 My first…read morevisit at this new location. Easy e- check in thru the app plus checking in at the front desk. The tech left a message that they were running late due to the previous appt. My ultrasound scheduled for 2:30 but should start at 2:45...

Clean, professional medical center in Reno servicing imaging medical services. Friendly staff…read more Process quickly.

I have been a patient at Reno Diagnostic Centers for many years and previously received reliable…read morecare. While some staff members continue to provide excellent service, my recent experiences highlight several areas that need improvement. Scheduling and communication issues have become a significant problem. My doctor ordered both a diagnostic mammogram and ultrasound. During my initial attempt to book the appointments, the first representative was inflexible and insisted I use a different location instead of the Sierra Rose site I requested. On the day of my appointment, I waited more than 30+ minutes past my scheduled time only to learn that the appointment order had been changed without notice. The sonographer performed the ultrasound first, found everything clear and benign, and, after review by the onsite doctor, recommended canceling the mammogram. The sonographer was very professional and thorough; however, the issues were clearly outside of her control. This was a front office and scheduling problem. The overall coordination was poor and confusing. Compounding the frustration, I received a follow-up call the next day informing me that I still needed to schedule the mammogram. This was especially stressful and confusing, as it directly contradicted the previous day's assessment and my doctor's original orders. For the next couple of days, RDC continued calling me persistently about scheduling a follow-up mammogram. The representatives had difficulty communicating clearly, and the calls ended without resolution. I'm also unsure whether it is standard practice to override a doctor's order for a diagnostic mammogram when one was performed within the prior 30 days. Additionally, as a self-pay patient, I was charged a 3% interest fee on my credit card (waived only for cash or check). This practice feels inconsistent with industry standards and adds unnecessary burden to patients. In today's largely cashless society, this feels like an unnecessary burden on patients. Medical practices can typically deduct these fees as business expenses, making it preferable for the office to absorb them rather than pass them on to loyal self-pay customers. It appears the center has undergone an acquisition, and many team members seem to be in training. These changes appear to have impacted service consistency and communication quality. I requested to speak with a manager and sent a follow-up email, but I have not received any response. I hope management will address the scheduling processes, staff training, coordination with referring physicians, and billing policies so that Reno Diagnostic Center can restore the high level of care it was once known for. This review is intended to help bring these issues to their attention.

This is a great group of physicians, they are really personable, easy to talk to, and very…read moreknowledgeable. Their support staff are really nice people who genuinely care about their patients. It looks like there was issues in the past around their billing but I cannot speak to that. All I know is that I would gladly recommend my friends and family to have their X-rays or any IR procedures done by Reno rad.

I had a frustrating experience with the billing department at Reno Radiological Associates…read more After receiving an X-ray bill from the day I gave birth, I set up an autopay payment plan for $25/month. The payments processed correctly for five months and then suddenly stopped due to an issue on their end. I never noticed because it was on autopay but since the payments stopped, I started receiving past-due and collection notices even though I had set up autopay specifically to avoid this situation. When I called, they confirmed something happened with the account on their side but still expected me to immediately pay the remaining balance. I continued paying my agreed monthly amount, yet I still received a notice saying I defaulted on the payment plan. The balance itself was small, but the billing process and communication were frustrating and disappointing. Patients shouldn't have to deal with collection warnings because of internal billing errors.

The waiting room was tidy and had enough seating for the volume of patients they see. Melissa…read morechecked me in for my x-ray. She was personable and professional. She explained the check-in process well. I was a walk-in for an x-ray. Alisha, caled me in for my x-ray. He was friendly and professional. He explained the x-ray procedure well. He seemed very knowledgeable about the positions for my chest x-ray. This was a very nice experience. I was seen in a timely manner, especially since I was a walk-in patient.

Initially scheduling was an outright nightmare and I would give scheduling zero stars. However the…read morestaff at Pringle way imaging, specifically Nurse Laquisha ("Q") who was an absolute ANGEL, and Supervisor Charlie, were so very helpful in helping to navigate about a 2 month ordeal of scheduling a brain MRI for me. I had the complication of an implanted device to be navigated. It is amazing what staff with critical thinking skills and determination can accomplish in a short time. After my appointment was cancelled once by Renown, it continued to be difficult to schedule due to this device and "protocols" required to make sure it was "safe." Charlie and Q helped and problem solved in one day it was handled. I was contacted for pre-appointment (insurance) and confirmation the Friday morning before my Monday 8am MRI, only to be notified by email 2 hours later that it would be CANCELLED (2nd time) . We all spent hours making this appointment possible, assuring protocol was complete. I knew this cancellation was inaccurate and I was irate and called to explain the protocols HAD been completed, asked that they verify with Imaging and provided names of who to talk to. I was placed on hold then told nope, it has been cancelled. I checked with imaging and finally with Supervisor, Charlie, who had NOT cancelled my MRI. He was able to save this appointment and made sure I was seen and testing was completed today. I am eternally grateful for the Q and Charlie team for taking action and assuring that my test was done. Renown, please take notice of how silos do not work, communications are lost, appointments are messed up, due to errors. I had to advocate for HOURS to make these appointments, I had to call them to reschedule after they cancelled my first appointment, I had to repeatedly call and request they call me back and tell me what the issues were so I could help solve them. Scheduling did not read notes, did not listen to me or contact imaging to verify what I told them, they said too bad and hung up. I can not imagine if I were an elderly person trying to get this done. Thank you Charlie and Q you made all the difference !!

Out of all the imaging centers at Renown this one is by far the best…read more Mammograms are never something to look forward to, so I was anxious to get it done. I walked in the door and the man at the desk was very friendly and helpful which made me feel a little better. I did not have to wait cause as soon as I sat down, I was being called back. The tech who performed the scan was very professional and fast, explained everything to me and really made me feel at ease. It's definitely a 5 star from the check-in to walking out the door

slowwwwww!!!!! hurry up and wait. staff makes you wait forever. been waiting 1 hour after my…read moreappointment time.

Due to a lot of of crazy things done in my youth, it seems more and more than I have to have lots…read moreof tests for various reasons. Today I had to have a CT scan. My insurance requires that I go to St. Mary's, and quite often I find St. Mary's less than spectacular. However, today was stellar. Mario was the technician, and he had an assistant (whose name escapes) me started with a short explanation of how the test was gonna go. They told me would take about 10 minutes and that's about how long it took. They prepared me with an IV for the dye. They help me get comfortable and then allowed the machine to do his work. After it was all over, I told Mario that I accidentally parked in the emergency area, and he escorted me through the emergency room so I didn't have to walk on the outside of the whole hospital. From start to finish the whole process of a double CT scan took less than 45 minutes. I think that is record time for entering a medical facility for an appointment. I definitely recommend the radiology department here

My son had an ultrasound appointment and everything went smoothly from the appointment scheduling…read moreto receiving the results on My Chart. Friendly, helpful folks. The directions on maneuvering around the hospital made it easy. Results in less than an hour online with a follow-up call the next day. Perfect.

Such an amazing place! The staff is so friendly and helpful and the experience is great! They were…read moreable to confirm our baby's gender and got some great pictures of him at 17 weeks. Highly recommended! Our family was able to come which is really special considering at doctors appts you can only take 1 person. We had 8 people come with us and there was plenty of room and it was very cozy and comfortable.

What a great idea!! People love to see their little one before the birth. The owners of 3D Keepsake…read morehave provided a welcoming and comfortable place for families to see the little one on the big screen and to reveal the gender. Being a grandma it's precious to have these memories with the family. I highly recommend 3D Keepsake Imaging.

I have been to Northern Nevada Cardiology several times over the past few years and each time I…read morehave been happy with the experience. This time I saw Dr. Letitia Anderson and it really was a pleasure to see her. She is very friendly, caring and efficient. I am a physician myself and was very impressed with the NNMG Cardiology clinic. If I need ongoing heart care, I would choose to return here!

My 80 year old grandma showed up yesterday at 2:30 for a 3pm appointment and was told at about 4pm…read morethat she checked in late and the tech had already and to come back the next day. My poor grandma came back all upset because of how rude the girl was who checked her in and then told her she was late an hour and half later. And then a guy who was doing something at a copy machine decided to pipe in and be a bully to my grandma. I have worked in the medical field for the last 8 years and I understand frustrations, mistakes and the check in procedures but to bully an elderly woman who I personally dropped off a half hour early is extremely unprofessional and down right inappropriate especially for your profession.

Taking X-rays of my lower back was challenging with the level of pain associated in maintaining a…read morestanding position. The technicians provided much help and completely understood my condition. Very professional and caring

My husband had a MRI scheduled here today on a Sunday. Yes , on the weekends they are open from 9-5…read morepm and Monday through Friday 8-7 pm. Convenient hours! The gals at the front desk were very friendly and professional. They made my husband feel as ease with his procedure. Thank you!