My doctor sent two orders over for a DEXA scan and ultrasound. I called and scheduled the…read moreultrasound since it was a private pay procedure. However, they would not let me schedule the DEXA scan because it was under insurance. They would call me. Well, fast forward two-plus weeks and I finally called them. I spoke with scheduling (I believe it was a call center out of the US given the accent and demeanor) and was told that it had already been scheduled. I had to explain that the scheduled test was for the ultrasound and NOT the DEXA scan! She seemed a bit confused but then admitted that it had been overlooked and proceeded to schedule my appointment for five weeks out. So far, not so good. I hope my actual appointments are better. I wish these places would use local people for scheduling which would give it a personal feel rather than mechanical. I worked in a busy medical office for 30 years and retired six months ago. We never switched to an automated phone system and our patients were very appreciative.

I have been trying to get an X-ray here for EIGHT MONTHS. For whatever reason, these people can't…read moreseem to make it happen. First it was my insurance. Then it was a snow storm. Then it was insurance again. Then it was the doctors office scheduler. Then they didn't have the right form. Then they "stopped doing X-rays on Saturdays". Now they do not have "me in the system" even though I was in the system two days ago when I tried to have my X-ray on a Saturday. It's blowing my mind at this point. How is this place still open? One wonders. Anyway if you have any say in the matter, I would try my absolute best to avoid this place. Or you can wait eight months for a basic run of the mill X-ray.

1/27/26 My first…read morevisit at this new location. Easy e- check in thru the app plus checking in at the front desk. The tech left a message that they were running late due to the previous appt. My ultrasound scheduled for 2:30 but should start at 2:45...

Able to complete my imaging on a walk-in basis right after my doctor ordered it for me. The office…read morestaff was pleasant and helpful, fully explaining each step and gave precise directions where I could wait for my turn. The imaging technician was friendly and informative, and the imaging was done quickly. He also gave good directions for finding my way back through the hallway, which otherwise would have been confusing due to the current construction areas. I appreciate that I was able to complete the task of imaging quickly as it was so convenient for me.

I have been to Reno Diagnostic Centers several times and is my preferred location to go to for…read moremammogram screenings. Setting up appointments are a hit or miss, sometimes you'll get someone who is inhospitable or indifferent, other times you'll get the friendliest, most helpful person. It really is just crapshoot. BUT once you are at the center, the staff are very friendly and accommodating. During this recent visit, the young lady at the front reception room was very courteous and professional. The mammogram technician I encountered during this visit, Megan, was a consummate professional, she was very clinical and gave precise, easy instructions to follow. I've always had a positive experience at Reno Diagnostic Centers and I will more than likely continue using their services in the future.

Not good. After I…read morewent through so much time and trouble to even GET an appointment, and had a bunch of false information tossed at me while trying to get an appointment, Reno Diagnostic Centers violated Federal law regarding we Veterans when it directly billed me. To add further insult to injury to me, Reno Diagnostic Centers illegally directly billed me twice. When I call them, who answered won't even give me their name. The fact that Reno Diagnostic Centers FAILS to respond to negative Yelp reviews here screams to the public that they don't care one bit what the public thinks of it. Reno Diagnostic Centers violates Federal law regarding we Veterans and it's contracts with Tri-West. As a Veteran, ALL my health care coverage is with U.S. Department of Veterans Affairs (VA). VA very rarely sends me outside the VA for my healthcare. VA does that through a third-party service known as Tri-West. VA and Tri-West have a contract. Reno Diagnostic Centers entered into contract with Tri-West to provide me healthcare. Per Federal law, I have NO contract with Tri-West or Reno Diagnostic Centers. Again, per Federal law regarding we Veterans, I the Veteran have NO contract with Reno Diagnostic Centers. Federal law PROHIBITS outside VA healthcare providers such as Reno Diagnostic Centers who have Tri-West contracts from directly billing me or any Veteran or demanding any financial information of any sort from me, including but not limited to, Social Security number, or address, from Veterans. The only item outside VA healthcare providers such as Reno Diagnostic Centers who have Tri-West contracts can legally obtain from me, the Veteran is a copy of my, the Veterans VA healthcare id. Yet, Reno Diagnostic Centers routinely violates Federal law by directly billing me and other Veterans and illegally demanding financial information, including but not limited to, my the Veteran's Social Security numbers, my the Veteran's Medicare or Medicaid cards and my the Veteran's address, from not only me, but also other Veterans. When I called Reno Diagnostic Centers, what a LOT of work that was to get through, then no name given, and had a bunch of false information tossed at me, so I had to escalate to a supervisor. A supervisor, again no name to give, told me they know the rules they had agreed to under their contract with Tri-West and Federal law but had no explanation for why they keep breaking the rules they had agreed to under their contract with Tri-West and Federal law. It was "oh, well to bad so sad nothing we can do" from them. Reno Diagnostic Centers word is no good, they are UNPROFESSIONAL and they screw-over me as a Veteran. Reno Diagnostic Centers is NOT a Veteran-friendly business AND clearly contributes to why so many Veterans succumb to suicide at almost three times the rate of non-Veterans. P.S. Don't message me because in spite of my several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

This is a great group of physicians, they are really personable, easy to talk to, and very…read moreknowledgeable. Their support staff are really nice people who genuinely care about their patients. It looks like there was issues in the past around their billing but I cannot speak to that. All I know is that I would gladly recommend my friends and family to have their X-rays or any IR procedures done by Reno rad.

I had a frustrating experience with the billing department at Reno Radiological Associates…read more After receiving an X-ray bill from the day I gave birth, I set up an autopay payment plan for $25/month. The payments processed correctly for five months and then suddenly stopped due to an issue on their end. I never noticed because it was on autopay but since the payments stopped, I started receiving past-due and collection notices even though I had set up autopay specifically to avoid this situation. When I called, they confirmed something happened with the account on their side but still expected me to immediately pay the remaining balance. I continued paying my agreed monthly amount, yet I still received a notice saying I defaulted on the payment plan. The balance itself was small, but the billing process and communication were frustrating and disappointing. Patients shouldn't have to deal with collection warnings because of internal billing errors.

Initially scheduling was an outright nightmare and I would give scheduling zero stars. However the…read morestaff at Pringle way imaging, specifically Nurse Laquisha ("Q") who was an absolute ANGEL, and Supervisor Charlie, were so very helpful in helping to navigate about a 2 month ordeal of scheduling a brain MRI for me. I had the complication of an implanted device to be navigated. It is amazing what staff with critical thinking skills and determination can accomplish in a short time. After my appointment was cancelled once by Renown, it continued to be difficult to schedule due to this device and "protocols" required to make sure it was "safe." Charlie and Q helped and problem solved in one day it was handled. I was contacted for pre-appointment (insurance) and confirmation the Friday morning before my Monday 8am MRI, only to be notified by email 2 hours later that it would be CANCELLED (2nd time) . We all spent hours making this appointment possible, assuring protocol was complete. I knew this cancellation was inaccurate and I was irate and called to explain the protocols HAD been completed, asked that they verify with Imaging and provided names of who to talk to. I was placed on hold then told nope, it has been cancelled. I checked with imaging and finally with Supervisor, Charlie, who had NOT cancelled my MRI. He was able to save this appointment and made sure I was seen and testing was completed today. I am eternally grateful for the Q and Charlie team for taking action and assuring that my test was done. Renown, please take notice of how silos do not work, communications are lost, appointments are messed up, due to errors. I had to advocate for HOURS to make these appointments, I had to call them to reschedule after they cancelled my first appointment, I had to repeatedly call and request they call me back and tell me what the issues were so I could help solve them. Scheduling did not read notes, did not listen to me or contact imaging to verify what I told them, they said too bad and hung up. I can not imagine if I were an elderly person trying to get this done. Thank you Charlie and Q you made all the difference !!

Wow.. I simply went in for an MRI and the only person who…read moremade any type of accommodations to help me understand what was next was the person who brought me into my changing station.. After that no one spoke.. the lady technician was absolutely disgruntled and her energy was giving fml vibes all morning.. If you can schedule elsewhere I would suggest doing so if you want to have an experience that's at least an average normal one.. I understand we all have issues but this was beyond the scope of having a bad moment it was more like I am miserable every moment of every day and I want you to know it.. If you do happen to go I simply hope your experience was better than mine..

This is a great location for radiology needs such as X-rays, bone density tests and MRI's. Check…read moreyour insurance carrier. The location is easy to find with plenty of free parking. The staff is friendly, professional and proficient in the reception area. The tech was pleasant, knowledgeable and proficient. The facility is clean, spacious, decorated with pleasing colors and scenic pictures that make people feel at ease. I will try to schedule tests here whenever available.

Had my first mammogram. It was the "breast" experience I could have hoped for. I was in and out in…read more20 minutes. Connie was hilarious and put me at ease. She explained what was being done and why and chit-chatted away to make the experience actually enjoyable!

Due to a lot of of crazy things done in my youth, it seems more and more than I have to have lots…read moreof tests for various reasons. Today I had to have a CT scan. My insurance requires that I go to St. Mary's, and quite often I find St. Mary's less than spectacular. However, today was stellar. Mario was the technician, and he had an assistant (whose name escapes) me started with a short explanation of how the test was gonna go. They told me would take about 10 minutes and that's about how long it took. They prepared me with an IV for the dye. They help me get comfortable and then allowed the machine to do his work. After it was all over, I told Mario that I accidentally parked in the emergency area, and he escorted me through the emergency room so I didn't have to walk on the outside of the whole hospital. From start to finish the whole process of a double CT scan took less than 45 minutes. I think that is record time for entering a medical facility for an appointment. I definitely recommend the radiology department here

Wonderful mammogram experience! No woman looks forward to…read moreannual exam, but I left happy yesterday. Welcomed with a big smile and warm greeting. Billing professional was very friendly and also smiling. Another great smile and kind service by mammogram expert. No waiting and more sincere goodbyes. Ran a few errands and the results were in My Chart BEFORE I got home. Thanks and kudos to the whole department

What a great idea!! People love to see their little one before the birth. The owners of 3D Keepsake…read morehave provided a welcoming and comfortable place for families to see the little one on the big screen and to reveal the gender. Being a grandma it's precious to have these memories with the family. I highly recommend 3D Keepsake Imaging.

I won a giveaway with them for a friend to do a gender reveal with 3D imaging and she was SO happy…read morewith their services. Everyone I emailed was so kind and they were even better in person. Surpassed expectations!

My 80 year old grandma showed up yesterday at 2:30 for a 3pm appointment and was told at about 4pm…read morethat she checked in late and the tech had already and to come back the next day. My poor grandma came back all upset because of how rude the girl was who checked her in and then told her she was late an hour and half later. And then a guy who was doing something at a copy machine decided to pipe in and be a bully to my grandma. I have worked in the medical field for the last 8 years and I understand frustrations, mistakes and the check in procedures but to bully an elderly woman who I personally dropped off a half hour early is extremely unprofessional and down right inappropriate especially for your profession.

I have been to Northern Nevada Cardiology several times over the past few years and each time I…read morehave been happy with the experience. This time I saw Dr. Letitia Anderson and it really was a pleasure to see her. She is very friendly, caring and efficient. I am a physician myself and was very impressed with the NNMG Cardiology clinic. If I need ongoing heart care, I would choose to return here!

Going to the doctor or any medical appointment is already unnerving, to say the least…read more That said, if you ever need an ultrasound at Renown Imaging in Vista, you'll be in great hands with Carey. From the moment I arrived, Carey was incredibly kind, patient, calming, and genuinely comforting. She has a natural way of putting you at ease, which makes such a difference in a medical setting. We got so engaged in conversation that time flew by--before I knew it, the appointment was already done. Carey was also extremely thorough and took the time to explain the timeline for receiving my results, which I truly appreciated. Instead of leaving with uncertainty, I left feeling informed and reassured. She is an excellent representative of Renown Imaging in Vista, and I'm very grateful for the care and compassion she showed.

My husband had a MRI scheduled here today on a Sunday. Yes , on the weekends they are open from 9-5…read morepm and Monday through Friday 8-7 pm. Convenient hours! The gals at the front desk were very friendly and professional. They made my husband feel as ease with his procedure. Thank you!