Not going to lie, visiting one's Social Security office can be a bit of a hair raising experience…read more Lots of people, security at the door, tense, confusing, paperwork ridden, exhausting. It is what it is. Toshima at the front when I first walk in made my two visits to the SS here on Buffalo a 4-star experience. Having to go twice on behalf of a family member and sorting out their mountainous pile of medical paperwork to properly file SSDI for them, I am already overwhelmed before I even walk thru the door. But when I do, Toshima is at the first window kind of hollering at folks walking in and asking "do you have an appointment?" He is a super nice guy, you can just tell, despite him hollering at you thru the plastic partition from behind his desk. He is quick to help and offer advice without attitude or tone. Clearly there is a lot of reason for an employee at an SS office to be short tempered or at the end of their rope, but Toshima is real, measured, human. In the sea of confusion surrounding all that I was addressing, Toshima was clearly knowledgeable, experienced, trying to move my process along and doing what he can to make sure I have everything in order that they requested, thus why I was there to begin with. He interacted with me in a way that made the SS office seem "human" if that makes sense. He does not want you to waste your time or their time. He might be a unicorn in the whole experience, but again, he is worthy of making my experience a 4-star event. So yeah, my first Yelp review of a Social Security office and hopefully my last, but Toshima warrants a shout out in exceeding my expectations that were super low prior to walking in.

A third one-star rating with nothing good to say! The best I have to say is DEFUND THEM due to…read moregross incompetence, very poor customer service, in my experiences with them. The Bottom Line Upfront (BLUF) is that this office consistently demonstrates significant incompetence and urgently needs to overhaul its customer service, particularly in communications and process improvement. More specifically; 1. They don't answer the phone and it's a frustrating joke to try and call them. 2. They don't return phone calls either except once in my experience of calling them more times than I counted - on the order of 50 times. 3. They make demands while holding your money hostage in their letters of what you "Must Do" to get your own money! 4. There is zero-point zero customer service - just an attitude of what you "must do" to meet their process/requirements to get the money they have collected from you for 48 years. 5. Everything is your fault for not being an expert at their process. The latest insult is demanding what I must do by April 25th, 2026, in returning their forms SSA 827 and SSA 8240. See attached pictures of SSA instructions of what I "Must Do" dated March 25, 2026. These forms were completed on April 5th (see attached pictures with my SSN redacted (glad I kept copies-knowing this would happen with this office. These forms were mailed back on April 6th from the main post office off Sunset to expediate delivery. Then 8 days later I get a notice saying they did not receive my forms! Then they sent the same notice to lawyer's office. Then my lawyer's office sent me a notice that I need to submit the forms - LOL!!! So, I am submitting the forms here for the public to see I submitted on time. And of course, I submitted to my attorney's office before the deadline. Will the SSA step into their power and admit they did not check their mail or inboxes, or is it the post office's failure to deliver the mail or my fault for paying into a grossly incompetent system for 48 years? IMO, the SSA is just a government insurance fraud/ government jobs program cloaked as a human services support system. So, what now SSA? Who is at fault here and how does this get owned? Perhaps, I "Must do" something per all your letters. Sincerely, my hope, rather my great hope, is that your office greatly improve. For the future generations - I would recommend you never pay one penny into this SSA Government jobs program and their buildings. The SSA is a fine example of another Government program that tell the people funding them what the rules are and then dictate what you pay and how much you get, when you get it and what you "must do" to get it (that statement is in their every letter and sometimes multiple times), and what your bennies are! Let the people invest their own money, their way- let them own their money and invest same. DEFUND THE SSA. In a word, my experience with the SSA has been an "aweful".

It's truly humbling to come across a staff member who genuinely cares and goes the extra mile to…read moremake sure you don't leave without being helped--unless there's absolutely nothing more they can do. I was assisting a client with obtaining her benefits that had been sent to the Treasury, and after visiting multiple Social Security offices, we kept being told we were at the wrong location or that documents hadn't been received. It was a frustrating process, to say the least. Finally, we met someone who truly paid attention and recognized that my client needed help. He did everything he could to make sure she received her money, and that meant a lot. A big thank you to the gentleman at table 1 who helped her on 5/1 around 3:00 pm. Your kindness and dedication did not go unnoticed.

Rude not very helpful' and don't answer phones to get information I drove 30 minutes they asked if…read moreI could go back the same day which would mean I would have to spend two hours in a car with a toddler before I had to go to work for a mistake that they made in the first place

Been here for 3 hours still haven't seen anyone. They all seem to be "working" on their computers…read morewhile 3 people are helping a room full of people . I've witnessed the women here be so rude , yelling at people trying to get their benefits or things in order. The whole office just looks at them as they yell their business out . Some of the men here seem way more compassionate and respectful. It's outright degrading these people. Specially the woman at station 5 and 8 are the ones who I heard just being completely mean. Seems like the guy at 18 is very nice and sweet and helpful from what I've witnessed the 3 hours here.

Of I could do zero stars I would. Seems like Wealfare services is getting lazy and not doing there…read morejob. All these workers there should be no reason someone have to wait for almost 2 hrs on hold.

Amazing and beautiful building!!! Plenty of easy accessible parking and staff from entrance to…read moreservice windows were so friendly kind patient and extremely helpful!!! Highly recommended!!

Enjoyed a day full of family,food and music. Here for the jazz festival I gently enjoyed the…read moreheadliners. The check in was simple parking abundant and set up convenient.

This is the most amazing dmv service place I came here in…read morethe morning around 11am and Mr Mike the owner told me that it can be possible to get my plates and registration in 24hrs but sometimes the same day, i been doing this transactions in a different place last year and it took them a week to get my registration, BUT FOR MY SURPRISE Mr Mike the owner call me couple hours after to telling me that my plates were ready and I said what's are you serious? And he said "Yes ma'am" o my my I couldn't believe, this is the best service ever and the price was very considerable I recommend this place for all your dmv needs. THANKS MR MIKE

From the owner: Liberty dmv Services Titles, Registrations, Renewals, plates…read moreNotary, Taxes, Traffic Tickets

Originally from prettier Whittier, CA! I got stationed at Nellis AFB January 1981-1985, after my…read moremilitary commitment, I knew this was my home being centrally located & close enough to beautiful CA! I raised my son here who was born on Nellis AFB 1983! I had a wonderful work career at UNLV & I am now retired & still loving my life here! I travel a lot & always look forward to coming home to Henderson, NV! My Lucky Solo Lifestyle

"Shut up and put your money where your mouth is…read more That's what you get for waking up in Vegas" - as Katy would say. Las Vegas, the city that stays active, awake and awesome in a variety of ways. From awesome annual conventions like Viva Las Vegas, the iconic rockabilly conventions I've been able to attend a couple times in the past, to Las Vegas Pride, sunny summertime vacations, special occasions like my double college graduation back in 2013 to just living the on as well as off The Strip dream there's so much to go and so many places to see. The power of Downtown Las Vegas via Fremont Street, the water show the Bellagio, adventures at Omega Mart aka Meow Wolf Las Vegas', The Sphere, tourist shuttles and helicopters to view all the nooks and crannies or strutting it up Las Vegas Blvd from the Mandalay Bay to The Strat (former the Stratosphere) for the full strip trip. Experiences and memories await and so luck should you partake in the call of slots, card games or opportunities of chance. Iconic buffets at The Wynn, Bacchanal Buffet at Caesars Palace, Excalibur (most affordable), Garden Buffet at South Point and numerous others. Epic shopping via Miracle Mill (Planet Hollywood), Forum Shops at Caesars, Grand Canal Shoppes via The Venetian, Fashion Show Las Vegas (next to Treasure Island) , and those great chainy favorites throughout, not to mention all the great outlet malls. Plenty of ways to get around and enjoy ever part of town and at any pace. "A little less conversation, a little more action please!" - The King of Rock n Roll

I visited this location to file an identity theft police report for my uncle. I spent two weeks…read moregoing back and forth between the Chatsworth Police Department and the Vegas police department. It seems like neither one of the two offices wanted to file the report. Finally, after the Chatsworth Police Department rejected the online police report for jurisdiction reasons, the financial crimes Department in Las Vegas informed me that they could file a courtesy report and fax it to the Chatsworth division. My uncle and I arrived when they opened and there were already two couples ahead of us. The sign on the door indicated they opened at 8:00 am, but the online website indicated that they opened at 9:00. By 9:10 a.m. we were being helped. They had us go inside of the glass door to file the report with one of the women who appeared to be training the other young lady who was working the front window. It is a little frustrating to see three or four employees assisting one person instead of opening more windows, but oh well.

I walked out to my car the other day & I had no license plate! Someone stole it right off my car n…read moreleft two screws argh! I have never had that happen to me so I called a Vegas police officer I know & he said its actually somewhat common. I had to go to a police station w/all of my proof of car insurance and that the car is in fact mine etc. Then I spoke w someone and they said I had to go go a DMV wait over there and get an appointment etc. I guess I lucked out bc I waited in line for a bit w no appt and got a brand new license plate and was able to walk out w a new one. The lady was very helpful at the police dept so although it was a bad experience and it was a long day, it was a decent experience at the LVMP.

Hours of Operation say 7am to 5pm. I came in at 3:45pm to speak to a counselor and report a change…read moreof income. I was told that I would have to come back the next day at 7am because that is when they start seeing people and they can cut that off at any time during the day. Mind you, this is while there are at least 10 counselors sitting at their computers, chatting with each other, helping no one. It really sucks that the people in this city have to go to people like this that clearly could care less.

Access to care is DIFFICULT, the people in the community need services and resources for their own…read morefamilies health and safety, and overall ability to live a long joyful life. Let alone the exhaustion that the people in state positions feel when dealing with so much secondary trauma. I had the pleasure of meeting Ms. Lekia Smith while she helped me apply for the services I needed. She was kind, professional, helpful, and waited very patiently with me while I retrieved my sources of documentation. Let alone tried assisting me to get the services needed, by help contacting my HR, all while also helping a coworker with an family in need of services of their own, with some sort of error they were facing in application submission. She is a work BEAST! I just had to speak up and say she deserves a raise. The community needs people like her in these positions, her kindness and patience gives us the time to be present and get on track to a comfortable life. Thank you Ms. Smith!!