I got Jimmy Wells owner of (Neutron handy services) (neutronhandyservice@gmail.com) 518 478-5897 from a referral from a neighbor although she was hesitant to give me his information, telling me he was very busy and not really taking on any work at this time. (Note: he did, what looks to be a very nice job for her)
I had a simple door fix (the door had become very hard to open/close) that needed the hinges tightened with a crescent wrench and a longer screw put in the plate instead of the shorter one that comes with the door to get the door back in alignment making sure the pin was in place with the hinges.
I also had the screen door that needed the same type of alignment but it wasn't a problem with opening or closing.
Jimmy came out and looked at the doors and said he could fix them and would fix them right then so I agreed.....It took him all of 10 min to get his electric drill and tighten the screws and then he took off the weather strip from under the door and told me to go to the store and get a replacement weather strip that I could put back on the door with screws instead of the type he removed. The door was easier to open/close but still not fixed. Jimmy told me with winter coming it was better to leave the door tight because the snow would not come in that way.
He told me there wasn't anything he could do with the screen door...it needed to be replaced...we agreed at a later date he could come back and do that for me as it also needed a handle replacement and more cost effective to just replace the door....so he said
I paid him $60 and he left.
Later that evening, when trying to lock the door and go to the store...the locks did not work...the deadbolt no longer lined up with the plate to close and the door lock did not work.
I went to LOWES and asked for help and three employees in the door department told me what should have been done and that I should have never paid anyone to do this kind of work to fix a door and Jimmy should have checked the locks before taking my $ and leaving. I had taken the weather strip he took off and was told to replace it back on the door (it was in good shape) and my locks should work. I did this and it works now.
They told me try to contact Jimmy and IF he was a good person he should return to fix the door without charge....but they were doubtful as they suggested he may be a con-man.
I called Jimmy and he answered, I told him what happened and that I needed him to return to fix the door. He agreed... but would NOT give me a day/time...saying he was possibly exposed to Covid...so we agreed he would call ahead to let me know when he would come back. He originally came out on Sept 20,2023.
Many phone calls and excuses later, (he said he was called back to his winter job at Casella Waste Systems just waiting for the return date on that and would have to let me know when he could come at a later date..., he wasn't feeling well..., he was doing other jobs that had to be finished in Vermont first, and his son was exposed to Covid..) he finally told me that he would not come back unless I replaced the door and got one from him (and he had many he could sell me for a really good price that he needed to get rid of and was pushing me to buy one from him).
I told him that I just wanted him to comeback and fix what should have been done in the first place and he became very rude and told me he did the work already and that he was not coming back to do anything for me and to go F%#* myself and hung up on me.
He had told me (while working at my house) he had been ill, his wife was ill, his daughter was ill and his son was ill...........and I felt sorry for this guy and believed that giving him the work was helping him too.
I don't know what or why he did this but it is no way to do business!!
So I have to agree with LOWES.....yes he is a Con Man.
It's up to you, but I WON'T ever be doing business with him again and letting everyone know how he operates as well as the BBB read more
