1. NeuroStim TMS Center

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Bellevue, WA

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Kaiser Permanente Bellevue Medical Center

Kaiser Permanente Bellevue Medical Center

2.4(183 reviews)
0.2 mi

I have used various departments in this hospital and have been so impressed with the service…read more The cherry on top was Michelle in reception on the oncology floor. She went out of her way to arrange an appointment for me with the injection room despite being very busy. This involved several messages and phone calls and she is so patient and professional. She is a real asset to Kaiser Bellevue. Edit - 12/18/24 - I know many people probably have had their own experiences but I have been blown away by how my problem has been handled. After my great experience yesterday, today I was helped by Stephanie Cunningham from Kaiser Tacoma. She called me several times, sent me messages and went above and beyond to help with my issue with my new prescription which has to be administered in a hospital setting. Feeling really positive about Kaiser today.

If I could give the urgent care minus stars I would. There was nothing urgent about this facility,…read morenor was it caring. It was the first time I had gone there. I rarely go to urgent care, by the way. I went mid-week, mid-day last month and waited a long time before being taken to a room. After several hours, a doctor finally saw me. They said that they had just come in for their shift, noticed I had been there 3 hours, and no one had seen me! The nursing staff was barely there and inattentive, and the facility did not seem busy. Nurses would say they would come back and they didn't. The nurse who put in the IV did not appear to clean their hands and did a horrible job putting it in so much so that it was painful. Awful. Awful. Awful. Worst medical "care" ever.

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Kaiser Permanente Bellevue Medical Center - Kaiser Permanente Bellevue Medical Center

Kaiser Permanente Bellevue Medical Center

Kaiser Permanente Bellevue Medical Center - Kaiser Permanente Bellevue Medical Center

Kaiser Permanente Bellevue Medical Center

Kaiser Permanente Bellevue Medical Center - Kaiser Permanente Bellevue Medical Center

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Kaiser Permanente Bellevue Medical Center

Doctors Of Bellevue Redmond - Alesya - Patient Coordinator

Doctors Of Bellevue Redmond

3.3(50 reviews)
2.6 mi

I came to Doctors of Bellevue-Redmond to get my green card medical exam done since they were very…read moreclose to my workplace and an in-network provider for my Premera insurance. We called them on a Friday to set up an appointment for the following Wednesday. When we arrived on Wednesday, the entire process was fairly quick and straightforward since we both had complete immunization records. Dr. Dudetsky was professional, courteous, and helpful. We had to come back a couple of days later to process the results of our TB skin test, and had a very quick visit once again. Results were provided in a sealed envelope as per USCIS standards, and the staff clearly knew what they were doing--definitely something you want when dealing with the government!

Consistently poor communication over multiple visits ranging from 1.5-3 weeks without responses or…read moreaction after multiple follow ups that I had to initiate. After my first appointment, I was told a prescription would be sent. It never sent to my pharmacy. I followed up 19 days later, got no response, and followed up again the next day, before finally getting my prescription. I also asked about scheduling a follow-up appointment at that time and never received a reply. It took 3 weeks before I got my prescription. Months later, I requested a copy of my medical records. I followed up 5 days after the initial request, then had to call 10 days after that just to get them released. It took 2 weeks to get my records. Most recently, I requested a renewal on a medication I've been taking for over 10 years. I heard nothing back for 11 days, then had to call in. I was placed on hold three separate times over the course of one call, totaling around 15 minutes, and was told I'd need to come in for an appointment before they'd refill it. I explained that I needed it immediately because they hadn't responded in 11 days. They put me on hold again and then doubled down on the same answer. Staff also blamed the delay on the receptionist being "new," despite her being the one who put me on hold twice to check with someone else on my behalf. It took 1.5 weeks and I never received my prescription. I have never had such horrible communication or professionalism from a medical facility. I would suggest going literally anywhere else.

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Doctors Of Bellevue Redmond - Senada - Patient Coordinator

Senada - Patient Coordinator

Doctors Of Bellevue Redmond - Elizabeth - Medical Assistant

Elizabeth - Medical Assistant

Doctors Of Bellevue Redmond - Dina - Medical Assistant

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Dina - Medical Assistant

ICAN

ICAN

2.1(21 reviews)
5.5 mi

We just began working with this wonderful center and they have been a true God Send…read more This place has so professionals there ready and willing to help it is beyond words. I have yet to find anyone who has been anything less than an advocate for my toddler and strength for me. They go above and beyond in order to assist those going through difficult times. I would highly recommend them.

My experience with this provider's billing practices has been extremely disappointing and, at…read moretimes, frankly predatory. After receiving a billing estimate that aligned with expected copays, my insurance (Premera) incorrectly processed the claim toward the deductible. Instead of proactively working with the insurer to resolve the discrepancy, the provider immediately attempted to collect the higher amount from me. When I questioned this, I was told estimates can be inaccurate, with no effort made on their end to investigate or advocate with the insurer. The structure of services also raises concerns. A straightforward pediatric psychological evaluation was broken into multiple billable components--intake interview, nurse-led evaluation, physician documentation, and results discussion--each charged separately. Additional "material fees" were applied for what appeared to be basic printed paperwork, on top of copays. Time overages during the evaluation were billed in small increments (10-15 minutes) at very high rates, quickly escalating the total cost. When the insurance error was eventually acknowledged and corrected, late fees were still applied during a period when billing had been requested to be placed on hold. Despite clear documentation, those fees were not addressed. Equally concerning was the tone of communication throughout this process--responses were often dismissive, aggressive, and focused on payment demands rather than resolution. The entire experience was unnecessarily stressful and required significant time and effort to manage. Patients should be prepared to closely monitor billing, question charges, and advocate for themselves at every step. Transparency and patient support were notably lacking here.

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ICAN
ICAN
ICAN

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NeuroStim TMS Center - c_and_mh - Updated October 2026

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