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Kaiser Permanente Factoria Medical Center

Kaiser Permanente Factoria Medical Center

2.7(32 reviews)
3.1 mi

Stopped by Kaiser in Factoria for a COVID shot and had a great experience. There was no line to…read morecheck in on the first floor, and parking was easy. After checking in, I filled out a short questionnaire to give to the nurse. My wait was about 12 minutes before getting the shot. The whole process was quick, organized, and only mildly uncomfortable. I'll definitely come back here for future flu shots or vaccines because everything was efficient and stress‑free.

The Kaiser Permanente facility in Factoria is right next to I-90. It is a pretty easy location to…read morevisit compared to the Bellevue and Redmond locations. Parking is easy and I have not had any problems finding a space. I have come here a couple of times to get a flu vaccination. I found the signage to be poor as I was not sure where to go in the building. It was not clear if the vaccination was in an examination room or somewhere else. As I walked to the front after waiting well past my scheduled time, I noticed there was a room set up for vaccinations. I explained the situation and was able to get my shots. I would recommend in the future that Kaiser either improve the signage for vaccination-only appointments or add some additional appointment info specifying the location more explicitly.

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Kaiser Permanente Factoria Medical Center - Kaiser Permanente Factoria Medical Center Entrance

Kaiser Permanente Factoria Medical Center Entrance

Kaiser Permanente Factoria Medical Center - Kaiser Permanente Factoria Medical Center Entrance

Kaiser Permanente Factoria Medical Center Entrance

Kaiser Permanente Factoria Medical Center - Waiting Area

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ICAN

ICAN

2.1(21 reviews)
5.5 mi

We just began working with this wonderful center and they have been a true God Send…read more This place has so professionals there ready and willing to help it is beyond words. I have yet to find anyone who has been anything less than an advocate for my toddler and strength for me. They go above and beyond in order to assist those going through difficult times. I would highly recommend them.

My experience with this provider's billing practices has been extremely disappointing and, at…read moretimes, frankly predatory. After receiving a billing estimate that aligned with expected copays, my insurance (Premera) incorrectly processed the claim toward the deductible. Instead of proactively working with the insurer to resolve the discrepancy, the provider immediately attempted to collect the higher amount from me. When I questioned this, I was told estimates can be inaccurate, with no effort made on their end to investigate or advocate with the insurer. The structure of services also raises concerns. A straightforward pediatric psychological evaluation was broken into multiple billable components--intake interview, nurse-led evaluation, physician documentation, and results discussion--each charged separately. Additional "material fees" were applied for what appeared to be basic printed paperwork, on top of copays. Time overages during the evaluation were billed in small increments (10-15 minutes) at very high rates, quickly escalating the total cost. When the insurance error was eventually acknowledged and corrected, late fees were still applied during a period when billing had been requested to be placed on hold. Despite clear documentation, those fees were not addressed. Equally concerning was the tone of communication throughout this process--responses were often dismissive, aggressive, and focused on payment demands rather than resolution. The entire experience was unnecessarily stressful and required significant time and effort to manage. Patients should be prepared to closely monitor billing, question charges, and advocate for themselves at every step. Transparency and patient support were notably lacking here.

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NeuroStim TMS Center - c_and_mh - Updated May 2026

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