Here is my honest review of this place. This place is excellent place to process and learn the…read moreessentials for emotional regulation. I think every employee except one was friendly, knowledgeable, respectful, and good at their job. My therapist was Katy she definitely professional and one of the best therapist I had. I say the second best I had, and I had a lot of different therapist throughout my life. Jesse was good, he would get done everything he said he would and was fair, even though he could be a little annoying, but not in a bad way. Laura is excellent case manager and one the best I have worked with. Very honest, and has a bunch of resources and relatable. The folks that work at the sober living here are excellent. Taimi, David, and Dwight were my favorite. Very friendly, they care, and they do whatever they can to help. The morning lady at the sober living was very mean and aggressive. She is the African American lady w/ hijab everyday. I dont know her name she would never give me her name. She would just play on her phone and if you ask her for help with blood pressure cuff she wouldn't. She told me figure out yourself everyone should know how to work it yourself. She would say things aggressively and would freakout if she had to put things up herself or if you ask for help. All the other therapist were excellent. I like all of them and would enjoy them when they led/facilitate the groups. Even the weekend ones. I dont remember his name, but he had afro and he was my favorite on the weekends. I think everyone here cares and works hard. I had one major issue and they did their best to try to fix it. My issue is not with the workers except that one mean morning lady. The major issue with this place is if you're LGBTQ specifically transgender. It has nothing to do with the workers it is the rules they have to follow about housing. When I was at Mt Sinai they had guest speaker from NABH. I asked the question if you are transgender will you be put with your gender you identify with? They said yes of course long as you're on HRT. This place advertises itself as LGBTQ friendly. So you think they wouldn't have transphobic policy. So me being trans women I had to be in mens sober living. It made me very uncomfortable, especially at first having to share a room with a man. They gave me my own room after 3 days and that made is a lot better and made me happy, but I know to some people and even me it made me feel the rules say I am not a real women and I am not valid. This policy also outs trans people. People, probably wouldn't know I was transgender if this policy wasn't a thing. It endangers trans people, especially with the current state of politics and this world. So the company or policy makers of this place is not LGBTQ friendly because trans is big part of LGBTQ. If you're gay or lesbian you're fine hear. But be cautious if you're trans expecting to be validated by housing. The employees with validate you and respect you and be wonderful, but this place policies and rules wont. I know many trans men and trans women that would be upset with this and not tolerate it and go somewhere else. I tolerated it because I really loved all the employees and got a lot out of treatment here. This place is very educational, but more so processing and it is the best processing I have ever gotten and I needed it. They did their best to accommodate me and I was happy with that, but it still outed me and made me feel like the company policy say I am not a valid women. I know I am and all the employees validated me so I was fine. It was just uncomfortable sharing house still with men and having to share kitchen and den with them. It made me stay in my room a lot more, which made me feel left out and kept me from making friends outside of class. Anyways i give this place 5 stars for the employees, the value, the education, the therapy, the processing, the cleanliness of sober living and facility, and the extras. I take one star off because this place advertised as trans friendly and that one policy isn't trans friendly and is wrong.