There are not very many options for internet, cable, and phone services here in North Liberty,…read morewhich can sometimes mean people are unhappy with the service they receive. This is so not the case when it comes to South Slope! I have used them for internet services for the last four years and I can not recall one outage. They also came over and set things up promptly each time I moved to a new apartment, and were happy to explain any questions I had along the way.

I have been being charged for a land-line phone connection that I asked to not be set-up during…read moreinstallation. They basically talked me out of it, yet have been charging me for it. They're refusing to refund me. I was not told or shown anything regarding this during installation. I have been paying via auto-pay and honestly just trusted that my bill was accurate. Very poor customer service in this regard. I will be switching my provider and looking into small-claims court. Extremely disappointing since I grew up with this company. Apparently it's gone downhill without Frances then JR. Also, I've never had great experience with their internet quality. I know some have, however. Most expensive internet in the area with marginally better service.

I have had two amazing experiences with mediacom customer services…read more The first time I was house sitting when the cable went out and I called and immediately copped an attitude about how they probably couldn't even help me because I had none of their account information and long story short, they rebooted the cable for me after I gave them the address of the house. I was so happy the the people I was dog sitting for after a loooonnnnng flight home from Ireland did not have to deal with no cable right when they got home and could finally put their feet up. The lady was so respectful and patient even tho I initially was being a real rip. Thanks mediacom! Today I was frustrated because the line up of channels listed first online didn't match up with my digital channels. The lady kindly informed me I needed to scroll all the way down to the bottom and said she was putting two hard copies of channel guides in the mail for me . advice for ppl who live in IC: don't sign up when all the students arrive in September. Wait for the deals.

In the last month the service has went out every single day for several hours. In the last week…read morethere has been a service outage everyday and even two in one day for over 3 hours. Communication about planned maintenance is non existent, planned maintenance was done in the middle of the day when people need their service, and customer service is no help. They rush you off the phone to not have to deal with you. I do not recommend Mediacom to anyone!

Too expensive. Canceling is hell. I had a cell phone + watch bundle and switched to a carrier…read morethat costs only 25 percent as much. They only canceled my cell phone plan, leaving the watch line active. It took me a while to notice the account was not fully canceled, which cost me money for nothing (the watch line was On Hold since I had lost the watch). Then, they made me call back later to ask for a refund of my balance. After 5 weeks I noticed I hadn't gotten my refund back so I called yet again. Turns out you cannot ask for a refund until at least 30 days has passed after your deactivation. It had failed to process and they were waiting for me to call back. So now I should FINALLY have my meager refund in 2 days. I hope it comes. They are also refusing to send me the final bill. They say they can't. That is absolutely insane and sounds illegal to me.

From the owner: Visit the T-Mobile store in Coralville and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2439 2nd Street Suite 6 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.