I brought my cat in recently for a wellness visit and to figure out why he wasn't going poop as…read morefrequently. I had a family member bring him to the vet on a Friday and I called in to ask Dr Ross questions. I was informed we would have to bring him back for a urinalysis where they would give him Gabapentin and put a needle into his bladder to extract the urine. I also was required to get a fecal sample. That Monday, the tech said his bloodwork was clean. I advised I would call Tuesday and set up the urinalysis. I called 5 times and left a voice mail each time. I will give them benefit of the doubt that their phones were not working since everything they said to me after seems to be false. I called on Wednesday and was told to bring his litter box for the urinalysis and a water bowl. I quickly corrected her and she said she misunderstood what a urinalysis was. It's basic vet terminology. Thursday rolls around and I go to drop him off. I walk in and let the receptionist (Natalie I think?) know I'm dropping off my cat off for his urinalysis and I had a fecal sample but was unsure of what time Tuesday/Wednesday (I got home late Tuesday so I didn't have a chance to collect anything) he dropped it in the litter box. She looked at me like I offended her and told me what I have isn't good enough and I need to do it again and I need to wait for a tech. I politely ask how long since I had to rush to work and she snapped at me saying she had no idea. 20 minutes later Jamie? Walked In and I advised that since they have my cat they could try and get the fecal sample since the receptionist said it wasn't good enough. She said they would try and I said if you need to keep him longer to do that it's okay. 4-5 hours go by and I hadn't heard any update. The person I spoke with made it seem like he had been ready for a while so I let my family member know that he could go pick up my cat. They require us to give him Gabapentin before his next appointment since he was agitated during the urinalysis. They didn't even give him Gabapentin for the procedure! I asked them about it when they called with the results they weren't sure at first why but come to find out he was "already stressed"and they "didn't want to try and give him something to calm him". I asked realistically if a vet can't administer a medication how do you expect the owners to and they gave half a$$ excuses. I go to pick up the prescription for urinary and when I asked why it said stressed on the prescription they tried to explain that he has crystals because he is stressed. Dr Ross came out and told me she wrote the right prescription and that she knows what she is doing. She may think she knows what she's doing but she does not know anything about compassion and customer care. On my way out I saw a sticker they had that said "Toxic vibes will be force fed" I guess they really took that to heart. Also, my family member asked Dr Ross a question regarding our dog's allergy shot and she flat out ignored him!! They were the only two humans in the room. The next Monday, they texted me his fecal came back good. I called around 2pm and left a voice mail. They continued to text me and I asked for someone to please call me. No one called. I go in as they are finishing a meeting (after 5pm) to get his results and asked if their phones are broke again. They said they were in a meeting and I asked if that meeting started at 2 when I called. They didn't seem concerned with the fact they had a customer,who has received poor service for days, saying they have issues with communication and showed where I called at 2pm. They brushed me off again! At that point, it clicked and I told them that they don't fucking care. That Tuesday, I received my file and a termination of service. I found several things that were inaccurate or not even addressed with me. I promptly took him to another vet who said that he DIDN'T HAVE CRYSTALS! They especially said he didn't need to be on any prescription diet. This vet office has gone downhill since the previous vet retired and they only care about money!

I wanted to give a shout out to Hidden Hills Veterinary Hospital. I have an older, blind cocker…read morespaniel who needs specialized medical attention. The care and love that the Vets and staff provided to me and my little guy is extraordinary. I will continue to travel to see them because they are the best! My dog always looks forward to going!

Willowdale is fantastic. I have been taking both of my dogs there for the past year…read more I switched to Willowdale after leaving a Veterinarian I really liked, but who was constantly pushing name brand this and over-priced that on my dogs without helping me "prevent" the issue from flaring up in the first place. One visit to Willowdale for the SAME issue I was dealing with my pup and I walked out $100 less than my previous vet AND with a home care regimen to help reduce her symptoms before they become an issue! I can't say enough about the compassion and care that Dr. Otte and Dr. O'Donnell and the entire staff have provided my dogs. Very happy here!

We've been using Willowdale for over 20 years for the four dogs that we owned during that time…read more They are simply the best! We've seen all of their Vets over the years and all of them are professional, knowledgeable, kind and loving towards both pets and their humans. While their techs and staff has changed over the 20 years, they have all taken on the superlative traits of the Vets in the practice. For the past few years, until our last dog passed, we have mostly seen Dr. Spicer and we couldn't have found a better Vet. We would highly recommend her and Willowdale.

Absolutely blown away by the level of compassion and patience this clinic displays. I brought my…read moredog in to be put down due to cancer and they went above and beyond to make us comfortable and allowed me the time I needed to process and say my goodbyes. Even as they did the procedure I got to sit with my baby and they were very very compassionate. They listened to my hurt and validated his condition allowing me to find peace in the chaos. Very impressed and grateful.

If your cat or dog has great anxiety, you can get an RX to keep your pet comfortable during the…read morecrazy fireworks that go off during the holidays. Roseanne at the front desk is amazing. Located across from Harvey's Grocery Store on Arlington Road.

Excellent doctors that truly care about your animals. Reasonably priced, and they offer a lot of…read moreservices that other hospitals don't! Our two dogs are always happy going to see Dr. McCall and one of our dogs has been managing a long-term illness with no problems with San Pablo!

One of the best vets I've been to! They were quick, friendly, and helpfu! Dr. Owens was very…read morefriendly and answered all our questions

As always, absolutely phenomenal care. The entire team at MRAH are so kind and professional. They…read moredo everything they can to meet your pet where they are, even if it means sitting on the floor. Ask me how I know My pup doesn't enjoy going to the vet (who does?) but she loves being able to see all of her "friends" that are always kind to her. I trust Dr. November, Dr. Wilson, and the entire MRAH team with my dog's health.

Had a little scare with our cat last week and immediately called Monument Road Animal. We've been…read moreusing them for many years for our pets needs, and although expensive, the service they provide for our furry loved ones goes above and beyond. They were able to see our cat Nemo the very next day. We will always choose this veterinarian. They treat our pets like they were their own.

I have delayed writing but I must give an explanation in terminating my association with this…read morefacility, since we have been coming to St. John's Animal Clinic since 2002. First let me begin with the positive, - [ ] Dr. Dawn Stewart- So sweet, compassionate and caring. Most of all professional and knowledgeable. What a loss for this practice! - [ ] Dr. Ashley- Assisted with transitioning my Hank across the rainbow bridge. Patient, kind and caring. She is the reason I stayed a little longer with this clinic. - [ ] Brandi- Assistant that always helped me and I could tell her true love for my pets by her enthusiasm when she saw us. Now for the negative events that have led me to my decision that it is time for a change. On September 14, 2024, I requested a refill on my dog's Heartgard. The office told me I would have to bring her in for a blood test prior to the refill. I explained my financial considerations and wanted to keep my dog protected. I first requested to set up the appointment on my next payday in 2 weeks and refill the prescription and that was declined. I then asked could they waive the $80 office visit to help me get her in sooner since I would be paying for bloodwork and an exam. They told me they would speak to Dr. Hill and call me back. There was never a callback. This facility has gone corporate. This veterinarian does not care about a lifelong client. I should have left long ago but stayed.  I absolutely cannot return to this practice.   After 22 years of being a client, with multiple pets, I have literally spent thousands of dollars at your clinic. But I get treated so poorly. No customer loyalty or compassion for my situation. Therefore, it is well past time I move on. I understand a big corporation has acquired the practice and only is interested in money, I can certainly see that with just the increase of the price of an office visit.  I will give this advice, people want a constant perception of caring and consideration. It is good public relations. This notice will also be posted on the reviews of your clinic. Like other reviews, it's about $$$$ not customer service. I was told there would be a callback after speaking to Dr. Hill concerning my requests but nothing. Due to No response from your office concerning considerations and requests- at least call me back when you say you will. I hope you and your corporation are happy together.

Dr Hill & the entire staff (Gail, Lauren, Carmen & Miranda) were outstanding & made our dog very…read morecalm & comfortable. We would highly recommend AMC at St. Johns to anyone who truly loves their pet. Jim & Deb E

Staff is great! Like everything else, prices have gone up…read more It appears they don't board much or maybe it's just off-season. Boarding areas for both dogs and cats was clean and well-designed. Prices fair and affordable. Impressive facility with separate entrances for dogs and cats.

I just rescued this beautiful puppy and the first thing I did was bring her to the vet. I called…read moretwo places before here to make an appointment and they weren't free until July I called this place and they fit me right in the morning of. I got there and they brought me straight in to my room. Everyone knows every dr appointments is a wait same for vet appointments. Plus we had to run a lot of test on my pup, Nami so it made the visit a lot longer. They helped us and definitely knew what they were doing especially Dr.Lee. The bill wasn't bad and I am glad they have military discount! I do recommend this place and I will be back soon.

I was referred to Shoreline by another vet. They had a medication that my vet did not have, but my…read moredog needed the medication. Drove to Shoreline after my dog was examined by the prior vet. My prior vet said all that Shoreline would need to do was take him into an exam room and give him the injection. Shoreline made me wait one hour for another exam before they would give him the injection. All the while technicians came and went and any one of them could have administered his shot. Still they made me wait. It's either greed or incompetence.

The staff here is so caring and interactive with your pet. Hands down great service and care.read more