As someone who heavily relies on reviews to make informed choices, I am writing this to provide a…read morefair and factual accounting of my experience with 9 to 5 Pets. We have officially terminated our relationship with this company following repeated incidents of unfulfilled instructions and safety violations. The owner, Jennifer, called to address these final issues. Her exact response was, "I'm sorry we cannot meet your level of service." To be clear, the "level of service" we expected was simply that our cats' litter box be cleaned, our basic safety instructions be followed, and unauthorized guests not be brought into our home. This is not an extreme expectation; it is the baseline requirement of professional pet care. Our issues began during a prior booking when a sitter routinely brought her young child into our home without our prior knowledge or consent. Our home is not childproofed, making this a significant liability and a violation of privacy. I brought this directly to Jennifer, expecting no future protocol violations. Unfortunately, our most recent trip proved that oversight remains a systemic issue. We returned home at 11:00 AM immediately following a scheduled final morning visit to find the following conditions: Neglected Sanitation: The litter box was entirely full with no fresh litter added. It had been neglected long enough that our two cats resorted to urinating and defecating on the floor outside the box. Safety Protocol Ignored: We explicitly instructed that the cats could enjoy the lanai during visits, but must be brought inside with the lanai door securely shut upon departure. Leaving this open during a Florida summer is a severe heat hazard. 9 to 5 Pets completely ignored this safety directive. Lack of Home Maintenance: Dried cat spit-up was left on the floor for days, indicating the sitters were not actively inspecting the living spaces. HOA Non-Compliance: Basic requests to return the garbage cans to their proper place were ignored. They were left out for days, resulting in an official warning from our HOA. Every instruction violated was clearly outlined in our routinely updated online profile. Jennifer's dismissive response proves that 9 to 5 Pets does not take accountability for failing to meet basic industry standards of cleanliness, safety, and communication. If you require a service that respects your home boundaries and ensures the baseline well-being of your animals, I cannot recommend this company.

They're requiring me to fill out an email with all my personal information before I even have a…read morechance to have a conversation with somebody. It doesn't feel right and it's certainly not how I want my pets to be treated

Super easy and friendly with great communication as well. Would definitely recommend!read more

I'm so happy that I chose Pawsitive Pet Care! Mayra was so incredibly caring and my cats who are…read morenormally pretty shy opened up to her and felt very relaxed. She was incredibly careful to follow all the instructions I left for her and sent me pictures every visit. I can't say enough amazing things about her! Thank you Mayra - you're now my permanent sitter

I have trusted this family owned business for over 5 years. I can't say enough about the care and…read morethe people. I highly recommend. I wouldn't go anywhere else on the beaches!

My dog is so happy when she goes there. The staff is amazing, they always take great care of our…read moredog.

I've been a client of The Paw Firm for a couple years now. I used Jennifer when I first got my…read morepuppy back in 2005 & worked long hours in the call center. Now I use her to take care of our teenage tomcat when we have to be out of town for more than an overnight trip. When she visits our little furry friend, she feeds him and tops off his water bowls. She also check both his litter boxes (one inside & outside). On top of all that, she hangs out with him for an hour and plays with him in attempt to wear him out. She hasn't succeeded at that last part just yet. She's more affordable than the vet and our kitty gets to stay in the comfort of his own environment. Nothing better than that. If we ever move away from the beach, our little boy will be sad to lose his friend.

We have used Jennifer's services several times in the past years and have been thoroughly pleased…read morewith her care of our two dogs. Her love and passion for animals is evident in the way our dogs interact with her, even the feisty terrier. They run to her with such enthusiasm when they see her and as much as we have hated leaving them, we have always felt at ease knowing that the time Jennifer would spend with our fur babies would be filled with great care, love, play, and tons of belly rubs. Jennifer even rescued me once by coming over my house at the last minute to let me in when I had lost my house key. Thank you Jennifer for being an exceptional care giver to our fur babies!

I've used Dog Days & Cat Naps multiple times and they are always reliable and professional in every…read moreway. My dog hates to see us leave him but when we need to be out of town, he LOVES the care he receives from their kind and loving sitters. They are fully insured and have recommended their services to several neighbors who have also been completely satisfied with using their dog sitters. It's very reassuring that your "family member" is cared for and loved when you cannot be with them.

Matt is awesome. He always finds a way to accomodate me. I have anxiety and hate leaving my pet in…read moredaycare but they have been patient with me and talked me through my concerns. They are also a fair price which I really do appreciate. And my pet is always well taken care of. Thank you so much Matt!

Waffles loves daycare. She has so much fun and she comes home tired and happy. We always know she's…read moresafe and well taken care of.

I am sharing my experience so other pet owners can make an informed decision…read more I boarded my two dogs here for one week. Both were healthy before boarding and had recently been seen by my veterinarian. During the stay, my 12-year-old German Shepherd, Mojo, became critically ill and collapsed. At the emergency vet, he had a 106°F fever, dehydration and serious gastrointestinal and organ abnormalities. He died that day. My other dog, Rigby, came home from the same boarding stay and developed a 103°F fever, vomiting and diarrhea. Despite veterinary care, his health declined rapidly and he was euthanized approximately three days later. I repeatedly requested records showing when my dogs we given water and administered their medications, as well as an incident report. I have not received the documentation I requested, despite being told that protocols were followed. I also saw an approximately five-week-old wolf-dog puppy at the facility that I was told had been confiscated from a backyard breeding situation. I asked about its veterinary care and vaccination status but did not receive answers. This concerned me because customers are required to provide vaccination records for their own dogs. My veterinarian later explained that without specific PCR testing, infectious causes could not be ruled out. I am not claiming to know exactly what caused my dogs' illnesses. What I know is that both dogs became critically ill during or immediately after the same boarding stay and both died within days. We requested MANY times to alert clients about our dogs' symptoms and deaths. To our knowledge they never let anyone know. I know that I would want to know. Losing Mojo and Rigby was devastating. I believe pet owners deserve documentation, transparency and answers when something this serious happens. I would want another pet owner to know about my experience before deciding where to leave their animals.

I didn't take my dog there because she was too old but they were super friendly and gave me the…read morename of a wonderful dog sitter

I love this place! They are so caring and loving. All I have to do is mention going to play and…read morehe RUNS TO THE CAR! That's a true testament of how much he loves going. I would highly recommend!

Marcia and Steve are the only people we trust to care for our sweet dog and they treat her as if…read moreshe was their own. They walk her on days we work late and they come to watch her in our home when we go away so that she does not have to be boarded. I can not say enough to recommend them and their services!

From the owner: We are two retired Duval county teachers who love animals. We decided to start a dog walking/pet…read moresitting business. We will come to your home as many times as you wish to care for your pet. We do not stay overnight to pet sit as we have 2 dogs of our own. We will pet sit up to 4 animals at a time for $12/visit. We treat your babies like our own and spend quality time with them.

My dogs and I love B3! I am thankful to have found a locally owned and operated dog sitting /…read morewalking service who is trustworthy in my home and compassionate towards my pets. Over the years Bryan and his team have taken care of my dogs while I am at work or out of town. They are reliable and punctual and always send cute pics and written updates for each visit. I always have peace of mind knowing my pups are having a blast when B3 visits!

Bryan and crew are simply the best! Nobody else I would trust with my pup. I've used for walks and…read moreboarding and my neighbors have used them as well