My friend lost his iPhone and we decided to go to this locations to see if they could help…read more Unfortunately, because my friend's phone was from the U.S., there is nothing they could do. The specialist was so patient and so kind that I felt a 5-star was in order. He spent lots of time explaining and suggesting. If I could remember his name, I would have mentioned it.

Apple in Edinburgh on Princes Street is one of the most poorly reviewed Apple stores, I've come…read moreacross on Yelp, with an average rating of 2.5 stars from 10 reviews as of March 2023, it seems something at this store is going wrong, and after a couple of visits here during my trip to Edinburgh, it's fairly easy to tell why. Apple Stores have become a go-to tourist attraction in their own right for me, when visiting a new city, there's often a real buzz around the store, with many things to do, this Apple Store's location is good, being along the city's main shopping street, Princes Street, while being right by the entrance to St James Quarter Mall, with the Princes Street Gardens nearby. This location is over two floors, but I do think the second lift is slightly hidden, as the staircase and elevator aren't as prominent within the store, on the ground level you have Apple's flagship devices from iPhone to MacBook Pro, and the upstairs focuses on accessories and the genius bar. It's a reasonably nice building but nothing impressive overall, but one thing that let me down, compared to other stores, aside from the appearance of a few minor visual aspects, was the service. I visited this store twice during my time in the city and didn't receive a greeting, not a smile or a "welcome". I originally came in for some advice on cleaning my MacBook, looking for a specific product they would advise me to use, and I was told I could bring it into the store, after telling them I was going to my hotel to get my laptop and return, I was then told they would be unable to do this without an appointment, and they would have no appointments for over 24 hours, with no walk-in service offered, which really annoyed me as they knew I was coming back and could have told me then. I ended up finding the cleaning equipment myself and asked another staff member if I could use it, and he nodded, I'm not sure why the person who originally refused it and booked me an inconvenient appointment didn't make me aware of this option. I also dislike how the store closes much earlier than pretty much any other shop nearby, and does not open evenings, closing at 6 pm daily, and even earlier on a Sunday. Most other shops are open until 8 pm, including in the St James Quarter Mall nearby, which is more reasonable. Good location, but a big letdown compared to other Apple Stores, I'm afraid. 2*

Outstanding customer service, zero bulls**t, and a very low price for my repair. Why isn't this…read moreplace better known?? Had assumed that any place so close to the town centre would rip me off, and tried a few before this one that were almost certainly 'upselling' the amount of repair work I needed to get done. For context - my phone screen had become slightly dislodged (not broken in any way). Apple would only offer £90 for a screen replacement. Other shops would only offer £40-70 for replacement too. Cables and chips told me that this was a possibility, but they would look at the level of internal damage and see if this was necessary, talking me through the whole thing. So I let them take a look. They concluded (as I had suspected myself) that nothing was broken and the screen just needed to be glued back into place - it seems that when the gadget was refurbished it got too little glue. They did this very quickly, and charged me £5 for it!! Not only this, they also carefully packed my phone, looked after it for me, and put it on charge while the new glued dried. I left with a robust, fully charged phone, and my wallet not much lighter. It's a few weeks later now and my phone is still working like new, so I'm certain I made the right choice - the other shops really were just scaremongering to get more money out of me. That, or they didn't have the confidence or expertise to do anything other than a standard screen replacement, never mind what was best for the customer. I've been recommending this place to people all over and frankly wouldn't take my phone anywhere else now. I also bought a screen protector there as a bit of a thank you, and the lady behind the counter cleaned my phone and applied it for me there and then, all the while giving me tips about how to do it myself in case I needed to apply one in future. All in all a really excellent experience, especially compared to the rest of the pack. Feels like getting the mates' rates even if you've never met them before. Absolutely recommend.

I managed to dump a mug of coffee on my laptop keyboard Monday morning, and had to start trying to…read morescramble to find an emergency laptop repair place here in Edinburgh. Darius at Hex was the first person I spoke to that gave me any confidence that the laptop could be repaired. I took the laptop to him on Monday afternoon, and he was compassionate, transparent, and very professional in th communicating to me what the timeline and options would be. Hex fixed the computer well enough for me to use an external keyboard the next day and expedited ordering of a replacement laptop keyboard so that I had it back working this afternoon. Very reasonably priced and wonderful service. I could not be more pleased and I highly recommend Hex for your computer repair needs.

This shop is very good both for buying computers and related accessories, and getting any repairs…read moredone - they even repair mobile phones which is handy if you have a phone that is damaged, but you don't want to replace. The prices here are generally pretty competitive and you will be likely to struggle to find somewhere else that can match both its range of products and prices - I certainly haven't come across such a place. In addition you get very good customer service and the staff know what they are talking about. It's well worth a visit especially if you have any repairs that need doing. I'm no expert on computers, but this does seem to be a good shop.

Have two Apple products with cracked screens, took them to see if they could help, the pesron…read morebehind the counter took hold of the device.. visiably squeezing as hard as possible between thumb and forefinger, to report they do not repair the Ipod Nano.. needless to say the device that worked is now useless after his "assesment". Would'nt trust them with an old shoe never mind treasured Apple device.

Great team that are so helpful. They fixed my iPhone in less than an hour - it looks brand new. And…read morethey are cheaper than the Apple store across the road too.

Brilliant friendly service, quality work, speedy repairs. After having disastrous repairs at other…read morelocal shops, I decided to give Source a go. I didn't use them sooner, as it is such a smart looking shop that I thought they would be much more expensive that the cheap looking places, but it isn't and the service and quality of parts and labour is different class. I'd had my iPhone 5s screen replaced at a cheap shop and it broke within days. I kept taking it back, but it never lasted more than three days. He even replaced it again, but that one just broke. They charged £35, but I found out they are using the cheapest possible screens that are £10 from China, and are rubbish. Source charged £45, but it is a great quality screen, it took them 30 minutes and I've not had any trouble in the month since fitting. I know that's just a month, but you can just tell that it is repaired properly with a quality screen and it will last. I then spilt something on my Samsung RV711 laptop keyboard and completely shorted it out. Nothing was working. They usually charge far less for a keyboard replacement, but on the Samsung the keyboard, palm rest and entire top of the base needs replacing. The cheapest I found a second hand one on eBay was £45 , new ones far more. I called around, and some shops wouldn't do it, and one central one quoted £99, just for the labour, and another quoted 3 weeks turnaround. Source ordered the part for next day delivery and then only took one hour to complete the repair. Total cost for the brand new part and labour £79. They said most keyboard repairs are £35, but this is the entire top due to the Samsung design, which is the palm rest, keyboard, tracking pad and right and left mouse buttons. They even fixed my left mouse button for no extra cost. My computer is now working perfectly. I'm absolutely delighted with Source Electronics and won't go anywhere else again. I highly recommend them. They are polite, friendly, very professional and the quality of the entire experience is 5 STARS! TIPS: 1. They open at 9.30am and told me this is the best time to drop off a repair as they have an additional staff ember in the morning and can do the job straight away. 2. Call first to ask if they have the part in stock, if not they will order it and call you when it gets in. My part for the Samsung took 24 hours to arrive. They had the iPhone 5s screen in stock. 3. Calling in advance you can also book in your repair, so you know they can do it while you wait on an iPhone. Plenty of great coffee shops near by. 3. They can also fit phone screen protectors. Even the most careful of us can scratch the screen of our phones, and if you have a screen protector it is that getting scratched instead. When you come to sell the phone take it off and the screen will be as new. The protector will pay for itself many times over through the resale value of a perfect screen. Scratched screens really effect sell on value.

Absolutely amazing! Managed to revive my water damaged iPhone and did so in only a couple of hours…read more-needing a battery and screen replacement. Cannot thank them enough. The staff there are also absolutely wonderful and cannot thank them enough for the amazing job they did.

Escape did a brilliant job on builiding a pc tailored to my needs. Many thanks to you at Escape and…read moreI will recommend you to my friends.

After searching high and low for someone to free my iPhone from the greedy clutches of AT&T (and…read moremany false starts) I came across Simply Fix IT. I walked in off the street, not expecting much since I've already been let down so many times, and experienced the greatest customer service and amazing results. The techs here were super friendly and helpful. They knew what was needed and they knew what to do to make it work. They waited while I went to pick up a SIM card and did the unlock and set-up for me - in minutes. As a bonus, the Gevey SIM needed to unlock the phone was half price - a lovely £15 (as opposed to the £40 that Phonebox charges). As far as I'm concerned, this is the only place in Edinburgh to come to for all your unlocking needs.

Anna at this store is amazing. I love how she showed me a hard drive and a solid state drive (the…read morephysical things!) to explain the repair my computer needed. After years, I finally understand things! We actually got two computers and my cell phone fixed here by the time all was done. The Apple store told me that water-damaged computers are all washed up, but Anna simply explains how she can fix it. The people of Edinburgh are so lucky to have SimplyFixIt to give them an Apple Store option! I love these guys.

I placed an order for something and it was ready to collect. I went there and showed them a photo…read moreof my driving license and they said that they needed a physical copy! Now if I was buying lets say an Iphone, then I would understand, however, I was trying to collect a £1 Keyboard! I mean come on CeX, it's only a £1 Keyboard, at least let me off with a photo of an ID on that one! CeX if you are reading this, please give me a way to contact you so that I can get a refund because I have given up. Good for value, but very stingy when it comes to try an collect something.

I love that I am still finding some awesome shops in Edinburgh that I never knew about before. Cex…read more(no idea how they want us to pronounce it) is tucked away on Rose Street, and is one of the best shops of its type that I have seen. It's a place where you can trade in games, DVDs, mobile phones and other electronic equipment. They also sell all of these things, with some great prices. You could spend £10 and come out with a lot of things if you hunt hard enough. People will so often discredit buying pre-owned items, but for prices as low as those offered by Cex, it's difficult to say no! This time, I just popped in for a browse, though I will be visiting there next time I want a cheap film or the like. I wonder how long it will be before someone trades in an iPhone 4? One can only hope...

Excellent service, friendly, helpful professional staff. The shop is bright and fresh and…read moreaccessories on display are modern and funky. Very quick service, my phone was repaired in 45 mins and looks just like new and prices are great! They also offer a pick up and drop off service if you are too busy to go to the shop. 5* all round.

From the owner: Optimus IT Solutions is your best choice for computer, tablet and mobile phone repairs. Remaining…read morededicated to providing our customers with superior quality service, we use only the highest quality parts in combination with rigorous repair standards.