Today, I took my daughter to the Chanel counter for a afull make-up for her prom. Jessica did an incredible job! read more

Neiman Marcus - Prom 2016 Chanel make-up by Jessica - Shoe Stores Near Me - Coral Gables, Florida

My review is mostly for the Chanel boutique within Neiman Marcus. Last summer, i stopped in and found a boy bag that I was interested in buying. The sales lady, May, seemed attentive and helped me to try out bags. I was unsure if I wanted to make purchase that day as I found the bag on display had a scratch. I subsequently exchanged text messages with sales lady, informed she could have another bag sent to store in order for me to view to see if in spanking new condition and left off something like 'thanks let me know and I'll stop over when in store." 2 weeks pass and no call or text from May. I believe these people work off commission, so confounded as to why no follow-up which was promised. Also, I'm certainly not going to track someone down when ball in their court especially when I'm trying to give you money. Never make it difficult for people to give you money. I ultimately contacted Neiman Marcus up in Boca and had constant, prompt follow up from saleslady, Luba. I went out of my way and took afternoon drive just to make sure she received credit for the sale. I appreciate good customer service which she provided. Overall, the experience in Boca directly contrasted with the one in Coral Gables. There is enough Chanel product on the market that there is no reason to deal with this sort of thing, never mind the cost of Chanel handbags are not insignificant, and will avoid Neiman Marcus Chanel boutique coral gables in future. Otherwise, the store is decent from my experience albeit on the smaller size. read more

To me is the best department store in the world. Nothing can compare. My vendors know me by my last name read more

Neiman Marcus - Having lunch at Neiman's - Shoe Stores Near Me - Coral Gables, Florida

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Poor customer service. Made a purchase and spent more than 20 minutes checking out. The seller did not know the prices.

I truly wanted to give Neiman's a solid 5 stars. I believe a store of this caliber should be nothing short of that. Sadly, I don't believe they deserve it. As I stated in my previous tip, Lynda and JC were of great help. JC even followed up with me via text. Now THAT is the level of customer service I'd expect. They both get 5 stars! As soon as I saw Lynda in action with another customer, I knew I needed her help finding the perfect evening dress. She did her best and brought me a few great dresses despite that fact that she was already tending to another customer and it was the end of her shift. She asked another associate to help me, but she didn't quite meet my expectations. After setting me up in a fitting room, she asked if I'd like a bottle of water, and I quickly replied, "yes please!" I was in there about 45 minutes and never saw a drop of water. She came by and brought many dresses, none of them age or event appropriate. Once I finally found one I liked, I went over to see her at the register. I wanted to see if it was available in any other color online. We waited, and waited and waited some more. She was doing something on the computer and insisted she would only be 5 more minutes. After taking another look and the entire floor for other options (giving her time to finish), we came back and she was gone. Fed up and tired, I jotted down the information on the dress and did the online research myself! Lynda was great, the replacement lady - not so much. I had spoken to JC in ladies' shoes before returning the next day. When I arrived, he promptly took care of me. I knew exactly what I was looking for, just a matter of trying on a few styles. Once I made my decision, we realized they didn't have the size/color combination I was looking for. I quickly pointed out that Bal Harbor had them in stock (I had previously checked inventory online at both Merrick Park and Bal Harbor). Thinking they would have the same level of exceptional customer service as Nordstrom, I expected them to ship from one store to another for free. Silly me! There would be a charge of $25 for overnight and $15 for regular shipping. Please take note that online, they will have the shoe in the store you choose within 2-3 days for FREE. I ended up "negotiating" an overnight shipping from Bal Harbor for $15. When my shoes were ready for pickup, unfortunately JC was gone for the day (he was great!). Someone else took care of me and his first questions was if I had paid for them already. Do these people work on commission? Because once I answered "yes", he didn't seem to care much about helping me. Lastly, since they were being stretched, he had to repackage them. Somehow, he left out the spare pair of heel taps that come with the shoes, probably because he was trying to get me out of his way quickly. He also snubbed me on validating parking, not sure if they normally do this - but he was just plain snotty. Thankfully, JC responded to my text right away and he took care of it. I honestly don't know that I'll be returning here, I have a pretty bad taste in my mouth. read more

store is very well maintained and always impeccably clean. customer service is hit and miss, but when its good its great. one of the better neiman marcus' in the US based on their size and range of products. will validate for parking at merrick garage. also--mariposa is a nice place to grab a bite. downside?: unless you want to use your neimans card or an amex, make sure you have cash. read more

Poor customer service, selection is mish-mashed together, not the vale for what 1 pays for, store could be cleaner, as well. Always disappinted with NM. read more

Merrick park is overall very conveniently located for me; this NM has a great selection in the women's shoe department as well as handbags!

Good selection and helpful staff -- while browsing, my mother got chilly. A NM employee noticed and draped a sweater over her shoulders. Sweet gesture! read more

I'm not sure I understand their reluctance to accept Visa at any of their stores, but I can appreciate their upscale shopping environment and like that I can shop for LV and Chanel (albeit most of it is of the "window" variety) without having to make the trek to the beach. It's definitely a satisfying fix for the devoted Miami fashionista. read more

wonderful cosmetic counters and just lovely apparel. I love this store. Especially the PRADA....

Great everything. . . Love this store. Much more so than Neimans in Bal Harbour. Best SA ever is Jorge Bird at the shoe salon and Elis at 2nd Floor women's clothing. Both go over and beyond to make sure your needs are met. They call regarding sales and hold items for you. The sales are great! Great selection of bags! It is true they only accept Neimans or Amex. I think they are adding Visa. However, if you use your Neimans card you get points which add up to gift cards! Great perk! read more

Just had dinner with a girlfriend on Christmas eve and our server was Raoul, amazing customer service and I highly recommend him!! we will definitely bring friends back for cocktails and appetizers while we shop! Thanks again to Raoul! It's extremely hard to find good customer service here in Miami so we greatly appreciate it! Merry Christmas:) read more

John at the Armani counter is Amazing ! He does amazing Makeup . I love Armani foundation

Tom Ford has the absolutely worst customer service I have ever encountered at a department store. I love their products but the sale representatives and Neiman Marcus make it very difficult to spend your money here. I would not advise shopping at Neiman Marcus. You're way better off at Nordstrom where they actually value their customers. read more

Do not bother coming here if you are a size small or x-small. They will never have your sizes in 90% of the selections and will always tell you to order it. Honestly, if I wanted to order it, I'd go online instead of coming to the store, I come specifically to try it on and see the fit. I enjoy shopping here for the few items I do purchase but 100% of the pieces I find interest in they don't have in my size. Neiman Marcus would be my store if this wasn't true. Otherwise service is grade A, always appreciate the help and conversations there. read more

This place is beyond horrible. I get better service at my local Walmart! First, the sales person misquotes the promotion they are offering. Worse, she emails me about her mistake instead of picking up the phone to call. I end up having to call the manager to get that situation straightened out. Then I return to the store on 12/19 to use the promotional gift card I received. I am assured my purchases will be shipped to me before Christmas. One item is. The item I purchased for winter travel isn't! I call the store to inquire and get the royal run around. I speak with at least 4 people before getting fed up and asking for customer service. Gary in customer service then claims my item being delayed was the shippers fault and due to bad weather. lol I remind him that one item WAS delivered and that there isn't any bad weather anywhere at the moment. He offers to have another item overnighted if I pay for the item AGAIN! No! Not happening. I refuse to be further inconvenienced! This will be my last time shopping in NM. read more

Looking for a special dress today! Amazing service provided by Stuart Barnes and a couple of sales assistants. This is a great location