If there was a negative score I would give it. Communication on health issues is appalling, as is…read morefollow up. Resulted in a huge vet bill with overnight stay in hospital immediately after collection from the kennels. Possibility of having to say goodbye to him. All could have been avoided if severity of condition had been communicated and followed-up. Such a shame as have been very happy with their care, but they cannot be trusted now.

Ok where do i start if your looking for a good part time home for your lovely pets i would…read morerecommend highwood kennels as we have used these for 3years. We have just got back from sunny cyprus and these beautiful people who run this fantastic business kept us well upto date how our beagle Alvin was getting on, this very well presented dog complex c/w very nice and polite receptionists we also think that for the money it costs us its well worth it. I would definitely recommend these kennels to anyone. Very clean and very professional. 10 out 10 for me... i really can't thank you enough guys big thumbs and paws up to you. Best wishes and god bless to you all. Keep up the superwork. P.Andre and Alvin. Xx

Our dogs had the misfortune of staying at this kennels twice this year. The first time they came…read morehime riddled with flees. The second time our plane was delayed and we arrived 20 minutes late to pick the dogs up and the old bag who ran it shouted out the window that we couldn't have the dogs and to come back the next day. In the end her husband, who was a lot nicer helped us, but they don't take cards only cash and they only gave half our dog bed back. They are 40 minutes from our house so it's not easy to go back and get them. When my husband phoned her to ask she told us we were black listed! We would never use them again any way, and I certainly wouldn't recommend them to my worst enemy. She was the rudest person I've ever encountered,slamming doors and muttering under her breath. Appalling.

Our puppy Oscar has just come home from the kennels and he was looked after brilliantly. I would…read moreand have recommended theses kennels to friends and family. Our previous dog was a very nervous German shepherd and they we always kind and went the extra mile for him even getting chicken breast specially for him. It states that payment is with cash and all of the staff have been brilliant. The times for collecting your dog is advertised .This enables the staff to care for our pets. I will be back and thank you from us and Oscar x

It was my first visit to fresh paws this morning, my little chihuahua cross (Alfie) was very…read morenervous but the very caring professional lady's put him at ease straight away,they done a amazing groom on my little alfie he looked like a different dog when I went to pick him up, I am absolutely over the moon with the service they provided very professional and supportive towards my alfie, he looks like a puppy again! I would highly recommend fresh paws % looking forward to our next visit thank you so much lady's best wishes jenni alfies owner

Awful..They wont treat small lumps on pets. and tell you to keep an eye in it.My dog had an itchy…read moreskin condition they gave him 2 steroids per day for years which swelled up his heart and gall bladder.Then they said they cant operate just euthanize him.They stopped his steroids I bought my dog galapram loratidine hayfever tablets from savers and gave him 2 morning and 2 evening which completely stopped the itchy condition on its own.They could have removed the cancerous lump when it was smaller than a 5 pence piece under local anesthetic but chose not too.The lump took over his whole leg. He is no longer with me .They put my boy to sleep.Its put me off rescuing another

Allow to make a point about the PDSA i think needs a rethink , when you arrive at the pdsa you are…read moreasked to donate towards your treatment , which is free if you are entitleld to HB and council tax benefit . However not all treatments are free for eg my dog which had a dental problem needed i was told some toothpaste for dogs this i was told was £9 so no treatment is not entirely free or donation based . When i raised the fact that i could not afford this medication with the receptionist i was told well you have had £20 of treatment already and only donated £5 .......... why is it i asked that the amount you donate is not anonymous indeed it is displayed on the vets treatment screen when you are in surgery .Oh she said that doesnt mean anything " . Well i said if it doesnt mean anything why are you using it as an eg to compare it to the amount i donated ? Because if i had donated £100 you wouldnt have used such an eg would you ? She said nothing and refused to hand over the toothpaste unless i had £9 , which unfotunately having already donated the maximum i could afford that day i could not pay so had to leave the medication . So the word donation is really not the case it is not a discreet payment and the amount is clearly visible to the vet that you have donated , it is natural to wonder why this is isnt it ? After all the vet is there to treat your pet and seeing as this is a charity cliinic designed to help those without the means to pay quite why the amount you donate should be clearly evident to the vet is indeed questionable . People that attend clinics such as these are often embarrased that they have not the funds to look after their pet , why then make this more embarrasing by publishing the amount donated by that person to the very vet treating the persons animal , that is without doubt quite quite wrong . You can only conclude that the donation being showed to the vet may indeed detract from any treatment you may receive .

After a very nervous decision to take my new puppy for her first groom to a place I didn't know,…read moreI'm so please I picked this place as all my worrying was for nothing she was done with in two hours and she looked amazing and she seemed happy in the groomers arms. Really good prices too will definitely be taking my older dog there when she is next due.

a lovely vets, with a proffessional service at all times…read more ideally located near cannock town centre and always helpful. they can normally get you an appointment at short notice too. i have always come to this vets for my cats and dogs and each time got a professional service

Sentenced my cat to a death sentence. Took him here as he…read morewasn't eating properly and struggling to walk. They kept giving him things for furballs. Nearly 3 months we kept going back until we decided to try a vets in Penkridge. They immediately said what was wrong and injected a dye into his blood stream and saw a blockage caused by a tumor. Left him there overnight for a operation but found out it was too far progressed and had to have him put to sleep. If Melbourne vets had done the same we might well of saved him over them 3 months. Bought some household flea spray from them last week only to find my wife had also bought some and already done the house. Took it back 7 hours later for a refund to be told they couldn't refund the £25 as they don't know how the aerosol had been kept in them 7 hours. What do they think I'd of done to it, microwaved it or froze it? Never use them. They are a rip off. Thanks for nothing Melbourne Veterinary Centre.

Ive recently had to use a dog walker so was looking around for someone that i could trust - never…read morean easy thing to entrust your beloved hound to someone else! I found Denise on the internet and saw that she used to work for the police, is CRB checked and had some good testimonials. So i rang her up - she wasnt available but someone took my number and she rang back when she said she would - always a bonus! We made an appointment for her to come out and meet us and our dog within a few days. I was also sent copies of her CRB check, insurance details and a form to fill in asking important things about our dog such as whether he was vaccinated, neutered, if he liked being walked with other dogs, if he could be let off the lead etc. This made me feel at ease as i could see that she was very professional in her dealings. When we met Denise our dog took to her straight away - she is very warm and obviously cares deeply about dogs. We discussed what we needed as well as what we might like in the future - our dog could really do with some socialising with other dogs and Denise handled this very well and made some brilliant suggestions. She invited us round to her home, where she runs her business from, so we could see the set up and so that our dog could get to know her even better. When it came time for Denise to take our dog out for a walk i received a text afterwards saying how it had gone - this really put my mind at ease. A 30 minute walk, on his own, cost £8.50 which was cheaper than some places that i had looked at. When i got home that evening my dog was incredibly happy - i could also tell that he had been given a wash down after his walk as he was all soft and fluffy (hes a German Shepherd & malamute cross so am not sure he would appreciate being called fluffy!). During the week that followed i got some lovely texts from Denise about how he was behaving during the walks. Denise doesnt do much advertising as her clients tend to come via word of mouth - if thats not a good recommendation then i dont know what is - Highly recommended from me :)

both of my cats are registered here and these vets are the best!!…read morethe place is always immaculate and though the prices are expensive, you will find that they are on par with other vets in the area. they have parking at the front for emergencies and at the rear for everything else. perfect!!!

I took on an older dog last year from rescue centre that has been in with several different…read morecomplaints and I dropped in one day around christmas as dog was bleeding have been treated with curtesy and fairly every time. I have also taken my cat and been involved in her treatment as it has been complicated when she possible fractured a bone in her foot but I have always been included in decisions/options about treatment, this week cat could not have her booster vacs because of underlying illness but I am sure she will have it next week she has progressed so well. I took my budgie this week also, and although I waited a long time to be seen, the vet took time to look up and work out whats best. This time the drugs are off license but budgie is improving which is for the best. So I am a regular user and quite happy with them. They are not the cheapest nor the most expensive vets but I can rely on them personally tailoring the service to meet my pets needs and to treat my pets with diligence and good humour. Finally with regard to costs at times I am not charged for visits on a ie check ups and be aware some services are provided by nurses also.