I was in the area for work and needed medical attention. The staff was friendly, prompt, caring,…read moreand very patient. I felt very well taken care of and was told everything that was happening or going to happen. I would highly recommend Star ER to anyone.

ATTENTION ALL PARENTS: If you need emergency care for your…read morechild, seek it elsewhere! Do not enter StarER with your child. StarER was founded and ran by local doctors in Lubbock, and over the years our family has had great experiences with their care, kindness, and treatment. Those days are no more, as this emergency room is now not only not locally owned or ran, but is filled with the most irrational, ego-driven, incompetent caregivers you can imagine. On a recent trip for our eleven year old's injured finger, she (at eleven!) was not treated with kindness or compassion at all and got an inconceivable medical experience. The doctor, Dr. Dale Curtis, proceeded to talk inappropriately to her and over her, threaten us as parents if we didn't conform to his every demand, refuse to help us get to a hospital we, as parents, were comfortable with, refuse to let us even leave, and demand "he'd rather protect himself from a possible lawsuit" than care for what was truly at hand. The nurse watched us, as competent, caring, concerned parents, be ostracized, disrespected in every way, wrongfully threatened with CPS, and unjustly treated from the most immature, unprofessional and belligerent behavior by a young UMC EMT brought in by StarER, but she did not stand up for us or our daughter. NO ONE cared that from the point of arrival and initial start of IV antibiotics the 11 year old patient was improving tremendously...fever down from 102.3 to 99.7, heart rate down to 130s from 150s and significantly less pain along with more movement in the extremity. Doctor wouldn't even look at her improvement when it was mentioned. Nor, would he provide blood work results, when asked multiple times. He had an agenda to punish a little girl's parents for the answers to their questions about vaccines and our choice of watching the injury for a couple days at home before getting treatment. Words of wisdom, you should not be punished for your choices when you seek help. Your child should not be punished by someone in a power-trip position over answers to vaccine questions or the decision as parents to watch an injury until signs of infection show up (at which point we sought immediate care). You should not be subjected to medical punishment for your personal choices when you need an emergency room visit if you are not breaking the law (which we very much were not) and it's evident the child is not in danger in our care. No parent should ever, EVER experience needing help for their child and then wrongfully being threatened with a doctor's demands or CPS as only options. No child should hear or experience a doctor pointing at a mother from across the room exclaiming multiple inappropriate things including "you should do what's in her best interest." Not to mention the repeated, very inappropriate conversations spoken to and over her by a so-called professional. No compassion, no common-sense. Nothing but indignified authority. So, the finale is, we complied with the doctor, nurse and EMT all of which shouldn't have a license to work with children, for the sake of our own child. When we got to "competent care" at a real facility, our daughter was not only treated with kindness (as were we as parents), but, from the minute she was unloaded from their demanded ambulance transfer to the time we got in our own vehicle to go home was less than an hour!! Their threats, scare tactics and demands were not in any way in her best interest, nor medically based. With no additional IV antibiotics and oral ones started, she had no fever the next morning, had movement and no pain in her finger, and heart rate was never a concern because competent doctors and nurses know a slightly elevated heart rate and low-grade fever is the body's way of continuing to fight the infection the antibiotics are helping with. (The "dumb" mom tried to express that to Dr. Curtis, but he and his pride-filled arrogance (and bragged on medical license) cared more about punishing parents.) The second opinion didn't threaten surgery or loss of finger like Dr. Curtis, they saw the improvement from infection. They were very right; not him and his immature, unprofessional decisions and (literal) finger-pointing; punishment/money-driven tactics.. Turns out the infection couldn't cause the "worst-case-scenarios" Dr Curtis and his nurse asserted because it wasn't even in correct tendon to cause those issues. The finger was FULLY healed in 3 days including follow-ups with qualified professionals (that included compassion in their care.) These people have no business caring for anyone, especially kids. Parents, no one deserves what we went through. No one. Please don't enter these doors with your child. There are kind medical personnel out there, with medical knowledge. We finally found them at a complete different hospital. Please beware! The agenda, whether punishment, arrogance, or incompetent care is unacceptable on every level. (cont. in pics)

Came to this center after being referred by a specialist I am seeing. Needed a CT scan to…read moredetermine cause of persistent back pain. It showed what was going on at that site in my back and my specialist's people will be able to help me appropriately manage that issue. Very satisfied with everyone I dealt with today! Caring, friendly, and competent!

Customers be warned: this is NOT an urgent care facility! You WILL be charged outrageously here…read more I went here on a Saturday in December and only because the UMC down the street was not open anymore on Saturdays. I had two tests, one positive for the flu, and a chest x-ray by request. The charges were $600 for the testing, $1,000 for the x-ray, and $3,000 for an arbitrary and vague "emergency room" charge. I observed front desk staff tell another patient who asked for an estimate that "by law" they cannot disclose the cost of their medical services prior to treatment. This is incredibly shady, and Covenant is skirting the law very sneakily with these kinds of "emergency centers". The only reason I can justify even two stars is due to the relative quality of service. This is an Emergency Room and is run as such, just without all the bulk and excess of an actual hospital. I was treated generally well by everyone, though I did have a fair wait once I got into the room. Unless you really think you're at risk of death from your injuries, do NOT come here. Upper respiratory stuff, minor cuts, etc. I would implore you to find an actual urgent care facility in town.

I'm writing regarding our experience with the hospital itself, not the ER…read more In late August, a family member was involved in a horrific car accident which claimed the life of another family member. The surviving relative was airlifted to the UMC Trauma Center with multiple broken bones, lacerations, contusions, a subdural hematoma and other injuries. I spent almost the entire time at the hospital while this person was in intensive care and then sent to the regular rooms. Our experience was extremely positive. The nurses were, without exception, accommodating, caring, positive, encouraging and attentive. The cleaning staff, meal services staff and other supporting staff were equally great. The social worker assigned to our case was compassionate and helpful and made sure our transition to inpatient physical therapy was as smooth as possible. They did a great job and these are the times when it matters most.

The ER wait time here is despicable (waited over 10 hours) watched multiple others get a room from…read morelobby. While my bf is in pain from a car accident that resulted in being transported via ambulance.

I am new to Crossville, TN. I have established care with some of their doctors. I recently needed…read moresome labs done. Tori and Amanda were very efficient and welcoming.

My husband had a stroke on May 5. He was sent to Covenant for care. Since he's been there, he has…read morehad to wait and hour plus for basic things like water, having his urinal dumped, help with his food, etc. He cannot use his right side at all and he has no top teeth so he can't open things like seasoning or sauce packets on his own yet they keep ditching him with stuff like that then make him wait an hour or more for help so his food is cold by the time he gets to eat it. The food is horrible. I'm not sure who does their dietary planning but they clearly don't know what they're doing. My husband is diabetic yet his breakfasts have been largely carbs with a hint of protein. I can't wait for him to get out of there. I've never seen such a disaster in my life.

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

This is a copy/paste from a poor experience at Star ER: I do not recommend going to Star ER. I was…read morevisiting from out of town and got sick. I went to that hospital and paid my co-pay, just to be told by the doctor "you meet all the requirements for strep" and was sent on my way with antibiotics. The doctor didn't even run simple test like flu or strep. He checked my breathing with his stethoscope, that's it. I then received a $400 bill from my insurance. I will be disputing this. The next day, I was worse and could barely breathe. Since I was worse I had to visit the emergency room, again. I chose to visit Exceptional Community Hospital Lubbock. I highly recommend going to Exceptional. At ECHL, they tested me and I was negative for strep and flu. I ended up having a cat scan was advised I had an Peritonsillar Cellulitis. I was given morphine, antibiotics, and a steroid with advice to follow-up with an ENT. I'm still in treatment, having to see Allergist, ENT, PCP and a GI Specialist. Dr. Roger's and his staff were so friendly, patient and informative. I felt like they really cared. I had a $200 co-pay, which was steep for the unexpected burden on my vacation. I was able to set up a payment arrangement by paying something towards it and waiting for the bill. This relieved additional stress. I honestly feel that this hospital saved my life. Thank you Dr. Roger's and staff!!!!!! Notable: Fast service, caring, knowledgeable, and clean atmosphere.

Clinics are great Main hospital yes to doctors but not…read moreimpress with any of the nurses on our floor. I saw many sitting and looking at their phones. I had to say something to get them to acknowledge me

Went Sunday. Receptionist very rude. Not an er. More of an urgent care. Wouldn't take my worst…read moreenemy here. ​

I have had two procedures here. This is the third outpatient center I have used and this one is…read morehands down, the best. It's clean. Staff is very kind and my care was top notch. I had two identical procedures about 30 days apart. My nurses were amazing. My anesthesia was spot on during procedure 1. It was so spot on, I felt no pain AND I remembered the details of my post surgery conversation with my surgeon. (That's never happened.) I mentioned this to my anesthesiologist before procedure 2 and she pulled my chart to mimic my anesthesia from the first visit. The staff call you after your procedure to check on you too. Highly recommend!!

over the past four or five years, I have used High Plains Surgery Center three times for surgeries…read morewhen I was battling Melanoma Cancer, and once this past winter for colonoscopy. Each time I was met and treated with respect and professionalism. I have never had any doubts or worries with any thing the have done. Truly great and wonderful people.

I went in yesterday with severe congestion, sinus, eye and ear infections and a low fever. The…read morestaff were all courteous and efficient. I was seen relatively quickly. She did a good examination and got me out quickly. It's been just a little over 12 hours and I feel so much better I wanna send them a Thank You card!

I have been going here for over 2 years. I was originally seeing Mark Price and he was great. They…read moreswitched him to walk-ins only and told me that I would need to see Dr.Lentz. I'm a diabetic on 5 different pills. Dr.Lentz ended up prescribing me and me purchasing a drug and then telling me not to take it after I purchased it. Anyway 3 months later I was supposed to call and set an appointment when I needed more pills. I called and they said it would be at least a week before he could see me. This is crazy because they take walk-ins everyday. I explained that I was out of pills and asked if I could walk-in and get seen and they said no. They are playing with peoples lives.

Every time I come here, I'm so impressed. I've been to just about every clinic in Lubbock, and this…read moreone is the best. Great doctors, quick to get me in, listens to my concerns. Best urgent care clinic!

They'll change the bill on you. Paid the $130 cash visit price which front desk said would be total…read moreunless additional services were rendered. Had intake lady take vitals then a 3 minute chat with an NP that basically just said can't help here need to talk to primary care provider. Rip off already but then followed a bill for "new balance" of $30 following week. I'd go covenant last I went was cheaper and no surprise additional billing.

I work at University medical center it's a great place to work it's been my home for the last 18…read moreyears but we have to try a new emergency system because the one that's going right now just does not work my husband's been in the waiting room for over 12 hours just to get seen for his eye because the urgent Care sent him over here it is ridiculous I have come to the emergency for the same affection waited 8 hours just for the doctor to come in and say the optibologist want to see me in his office the next day that is crazy to me

Went in for extreme urinary bleeding was told I had UTI. Went back in 6 months later turns out I…read morehad stage 4 cervical cancer was in kidney failure and since have lost one kidney and a tumor invading my bladder. Now have hole in my bladder. Have spent a year in chemo radiation and immunotherapy. Had that doctor done a simple physical exam or scan she would have found it all . I cant even sue them for almost killing me because they have state funding . The state of Texas is protecting UMCand they are harming people . Find somewhere else to go that is not state funded for your own protection .