Same experience as the other 1 star reviews: Dr Gary Chuang himself is great (no problems there!)…read more The problem is the office/billing. I wonder if Dr Chuang sold his practice to a private equity firm because the office is now all about profit and not about patient care. Also, I have been double billed, billed for crazy amounts (like hundreds of dollars for a skin check when I called my insurance and was only supposed to pay my $40 copay) and then it's soooooo much work to and hassle: his office just drains the life out of you and makes you want to give up and just let them keep your money. The final straw is that now the office has a new policy where you have to keep a credit card on file. This seems rampant for abuse! I decided to quit this practice rather than have to go through the hassle of this office changing my credit card aimlessly and fraudulently.

Having a major issue witht the staff. I called to follow up on an issue I'm having with an incision…read morethe doctor made. The front desk insists I had an appointment months ago to which I have no notification in text or email of and that I need to pay $25 before I can make an appointment or speak to the doctor. I have never had issues with the Dr. but the staff is horrible and would rather lose a patient over $25 than to waive a fee for a 'missed appointment' which I did not have.

I had a great experience with Dr. Consuelo David, she is very welcoming and understanding for…read morecomplicated dermatology issues like I had with my skin reaction to prescription drugs, and was able to solve my issue with 4 visits and a biopsy over the course of 3 months. The office is very clean and scheduling very simple with their online tracking software. Billing is clear and they actually are very reasonable pricing wise, compared to other specialty doctors office including my old dermatologist who isn't in my network anymore. The medical assistant staff is very good as well. Parking is good, as it's a large medical plaza, and I like how they didn't push laser treatments or boutique creams like some other dermatology clinics I've been too, but they have them available. I liked the practice so much I been referring them to friends and on reddit.

I felt like my time was wasted. I went in for a mole removal, a procedure I've had done multiple…read moretimes with Kaiser and that was always billed to insurance without any issues. At this office, however, I was told I would have to pay out of pocket--even though I have PPO insurance (because it was "cosmetic"). This was not clearly communicated beforehand when I made the appointment, and it was frustrating to find out only after the visit. Overall, the experience felt disorganized and disappointing.

So happy every time after I leave Dr Kirbys office. Thanks for taking good care of me and my lips!…read moreIt's bn about a month and they look great.

Hello this is my first review and my second time visiting Dr.Kirby to get my lips done and a little…read morebotox. I honestly can't recommend him enough, ever since I got my lips done here the first time my confidence has swelled exponentially. I have always been very self conscious especially about my lips. As you can see on the pics below he is a master lip crafter. I am so elated and if you are looking for someone trustworthy and gentle Dr. Kirby is the one I recommend. You will not be disappointed

I've been seeing Jackie for about a year. Before that I dealt with mild, persistent acne and…read moreallergic reactions. I've tried other dermatologists and I just never had much luck. I decided to try again and saw Jackie. The difference in a couple months was really great! She listened to my concerns about harsh treatments and how I didn't have luck with tretinoin in the past. She noticed that I had multiple issues that needed to be resolved so she put me on a treatment plan. As I progressed I was able to phase out prescriptions once they were solved. My skin concerns of course were not solved overnight but I was happy to have someone who was able to guide me every step of the way. She listened to all my concerns and is an absolute pleasure to see. I've only seen Jackie so I can't speak for the other doctors. All the nurses I've dealt with have been helpful and professional. I will say I've never had the issues others have had in their reviews. Front desk is like any other medical front desk. Kind of cold but they get my appointments scheduled and send documents quickly. The wait times can be long so I like scheduling end of day. Parking is also not easy during the day but clears up later. Overall I highly recommend Jackie but give yourself time for parking/ wait times.

Ugh. I saw a lot of patterns in the negative reviews, and unfortunately, I am now suffering similar…read moreissues with this office. First, my pharmacist sent me multiple messages that there was an issue with a rx that a PA sent. CVS said they contacted this office multiple times, but were never responded to. This wasn't an absolutely necessary prescription for me, but was definitely a tell of how they operate. Approximately 15 minutes prior to my treatment appointment, I receive a phone call from them that my provider never made it back from her holiday travel. I absolutely understand that many things with travel are out of one's control, but unless her flight was a red eye and she was supposed to get back that morning, there was plenty of notice she had to know she wasn't going to make it back for our appointment. This was a more in depth laser with a week of downtime, that I had scheduled my entire holiday around. Obviously it's disappointing to miss out on something I had planned for months in advance, but the lack of communication or even attempt to make it right just speaks to the other reviews that echo lots of pain with the management of this office. The PA who was going to treat me seemed lovely, but I won't be going back.

Please believe the reviews people place them on here to alert its cery to receptionist are rude…read morewith no reason to be . I am a receptionist my self so I understand certain frustrations but these lady's are rude for no reason . And the best Dr there is always booked and cuts every visit super short to the point that u feel it wasn't thorough even and still have more questions. This is a very honest review after going there for about 4 years now

Great experience. From the front office staff setting up my appointment and verifying my insurance,…read moreto Liberty who made me feel right at home, to Dr. Wickwire who walked me through the cyst draining/removal procedure he performed, everyone was amazing. I couldn't have asked for a better experience. And I was in and out within 45 minutes. I'm so happy that I found them.

The office was super nice and very clean! The front desk woman was super nice and helpful too! Saw…read moreDianne the PA and she was so so friendly and knowledgeable. I loved her "don't sit and wait" approach to something I had going on. Liked that she'd rather be safe than sorry. 10/10

I had a positive experience with Dr. Alexandra Kivnick at OSVI dermatology. She was incredibly…read morepatient, kind, and truly took the time to listen to all of my concerns. I never once felt rushed during my appointment. She spent a generous amount of time explaining everything clearly and providing updated, thoughtful advice tailored to my situation. She is both efficient and thorough, which is such a rare combination. I highly recommend Dr. Kivnick to anyone looking for a knowledgeable and compassionate dermatologist.

I have been a patient at this office since 2021 and previously saw a PA who was kind, personable,…read moreand efficient. Unfortunately, she no longer works here. I scheduled an appointment in 2026 with Dr. Michelle Cheng instead. Dr. Cheng herself was efficient and prescribed the medications I needed, which is the only reason this office is receiving one star rather than zero. The rest of the experience was completely unprofessional. When scheduling, I uploaded my new insurance and my appointment was confirmed, leading me to believe the office accepted my insurance. Upon arrival, the front desk was chaotic. Patients were being called out by full name and even MRN numbers within clear earshot of the waiting room, which was extremely concerning from a privacy standpoint. I provided my insurance card and later asked for it back, at which point a front desk employee named Rebecca responded with visible attitude, stating she could not run my insurance because her computer was not working and repeatedly said they "just needed to get me into a room." I specifically asked whether the provider I was seeing accepted my insurance and was told yes. After a rushed and impersonal visit, I was left alone in the exam room for another 10 minutes without being told my appointment had ended. During this time, I overheard multiple conversations about other patients in the hallway. When I returned to the front desk to retrieve my insurance card, I was told my insurance "wouldn't go through" and was informed that it was my responsibility to ensure the provider was in network. I explained that I have PPO insurance and that my coverage is active and used regularly. Despite this, I was told my insurance was "not valid" and that they "hoped it would work when billing got it." Overall, this visit was disorganized, unprofessional, and deeply disappointing. I will not be returning.

I've tried a few dermatologists in the South Bay area. I find Dr. A.Kyle listens to her patients…read more She was more precautions than others and didn't dismiss anything I brought up, explain things, and even taught me of what to look. She provided another option as well. Prescriptions were quickly filled. The office staff was very nice. They were understanding, accommodating, and not as pushy as other Dr office I've visited. Appt time wasn't long. Very nice and clean office. The room has a nice view. Secured Wifi is also available Restroom is very clean

I do feel well cared for when I leave. They follow up on me. They are thorough. I've been a…read morepatient for over 15 yrs. Fariba Seraj, R.N.P. has done IPL on me along with discovering some bad things I had on my skin. I have full confidence in this practice and the hard working people in it.

Fariba Seraj, RNP-PAC is amazing!!! I was running late because I had the wrong address. Not only…read moredid they squeeze me in, but her assist Gabe reassured me and helped me re compose myself. Fariba came into the room with a very welcoming smile (even though I'm sure I backed up her schedule). She took my biopsy and was so quick and painless. I highly recommend her and Dr Wickwire 5 stars

Nurse Stefani is the best! She is incredibly skilled at filler applications, and I could not be…read morehappier with my results. I look refreshed, my skin looks so even, and everything still looks natural. She made me feel comfortable throughout the entire process and clearly knows exactly what she is doing. Pure Dermatology is amazing, and I highly recommend Nurse Stefani to anyone looking for natural, beautiful results.

So lucky to have found Dr Desai and Pure Dermatology!!…read more Easy/plentiful free parking in small parking lot within their building. Beautiful office. Bright and airy with a perfect aesthetic. Very warm front desk staff that provide the absolute best of service. You can tell that they truly care about you. Dr Desai is amazing, hands down. She has fantastic expertise, experience, and skill in both medical dermatology as well as cosmetic/aesthetic dermatology. Overall, the experience has been fantastic and replicated at each and every visit. Very highly recommend!!!