Madeline and Tony are great to deal with and are super helpful!read more

I have had an account there for 30 years. My family members have had theirs for years. It is so…read morenice to have a brick and mortar business to go to. The bank execs are very nice and always go an extra mile to help. Personal service eases stressful moments. It may be a small business and I am very satisfied here. Drive through is very convenient!

The customer service that Glenda, Heidi, Blanca provided was INCREDIBLE!!!! These ladies went above…read moreand beyond

Great service and a fine bank, very professional 5 stars been using them for 12 yearsread more

I have been doing business with the Matamoras, PA. branch (my local branch) of HHFCU since its…read morebeginning there and for many years before when located in Port Jervis. I have always been thankful for their help in accessing their wonderful rates for credit cards, auto loans and CD's. This past Friday I went to the Matamoras branch of the HHFCU and was thankfully helped by Yolanda, Branch Supervisor. I quickly realized that l perceived a normal business procedure as a problem. Yolanda was professional, kind and respectful in dealing with me. She responded by getting on the phone and contacting several different bank employees at the main branch to quickly solve my problem. In no time, she had my request satisfactorily solved and I was able to leave the bank with an e-mail copy of the completed transaction. Thanks to Yolanda at the Matamoras branch of HHFCU, I was able to leave there happier then I ever thought I could. I will continue to use this wonderful branch with their very welcoming staff, including Cara and Yolanda and all others of whose names, I am sorry, I do not remember. Sincerely, Susan J.- Milford, PA.

it is without hesitation i highly recommend the Matamoras Hidson Heritage Federal Credit Union…read more they personalize every visit, ask about you and prioritize your banking needs. i personally heard Vinny greet three members today with their first names, BEFORE they got to the counter, truly impressive. he assisted me in a professional, prompt and efficient manner. i had a question and was referred to Jennifer, who without hesitation assisted me with a task i thought would take so much longer. the ease, flow and efficienct manner in which she worked was without issue. she always greets me and lets me know about new promotions and deals, without being pushy. i love the flow in which she and vinny work together, it is evident they support eachother and this reflects highly on their training and work ethic. if you desire a personal banking experience open an account here!!

We locked in a mortgage interest rate of 3.25% with .125% credit, for 60 days with Citizens Bank…read more However, when we received the closing disclosures for the mortgage, the interest rate was listed as 3.5%. When I inquired about this discrepancy, my loan officer, Maria Esposito, told me that there were utilization ratio issues (due to the fact that we were closing on our purchase before our sale, despite the fact that this had always been the plan), but that she had taken the needed steps to get the rate I had originally been quoted and had submitted all necessary documentation for approval of the originally quoted rate. My loan officer later confirmed via phone that this had been approved. We received the final closing disclosures the evening before our closing (which had already been delayed by Citizens), but the interest rate had not changed. I emailed my loan officer multiple times but received no response until I reached her by phone the next morning. She told me she was working on getting the rate adjusted as promised. However, a mere two hours before the scheduled closing, she informed me that she would NOT be able to give us the rate that had been locked in. She suggested postponing the closing on our purchase until after the closing on our sale (which was scheduled for less than one business day later). Because it was only two hours before the closing and we'd had issues even getting the seller to the closing table, my lawyer strongly advised against postponing the closing. Doing so would have put us in breach of contract, and we had no viable options for postponement or alternate loans at this late date. Citizens' bait and switch tactics left us with no choice but to close with a increase in the mortgage interest rate that amounts to about $30,000 over the lifetime of the loan. My loan officer loan officer told me that the best she could do was to refund the closing costs ($844, barely anything in comparison), which she requested to be expedited. I complained up the chain and it took months to even get those closing costs back, but Citizens basically told us we were SOL otherwise because we made the mistake of trusting what their loan officer told us over the phone and we had no written proof. This is clearly a company that couldn't care less about it's customers and I wouldn't even recommend them to my worst enemy.

I can't even begin to say how sorry I am that I went to Citizens Bank to apply for a mortgage. The…read moreloan officer, Gerard McDonnell was so unprofessional, unresponsive and gave me incorrect information every step of the way. I I decided to pull the mortgage application after he totally screwed things up - it cost me $650 (appraisal feel that I had already paid) and 3 weeks delay in getting a mortgage with a new company. I also complained all of the way up their consumer resolution center and got nowhere with their Boys Club - who covered for each other and lied. I spent so much time emailing the supporting documents, trying to get the $650 refunded but Gerard McConell and his supervisor, Thomas Knee both claimed untruthful situation for which they had no proof. Then, to top if all off, they "denied" the mortgage application instead of what I had been told would just be an expiration of the application. This has now negatively impacted my credit score but once again, the Boys Club prevails and I Lose. Stay away from these people at Citizens Bank and find another place to get your mortgage. What a shame and Shame on them!

Thank you for supporting makingmusicmatterforkids.org it has been greatly appreciated we look…read moreforward to doing business with you. Best Regards. President of Making Music Matter For Kids Inc. Lance Miley

These people realize that the customer counts and that the money that's in their Bank belongs to…read morethe customer they don't cut up the customer as in the previous Bank NBT. Dime Bank is the bank if you want respect you go to them

If I could give PNC half a star, I would. Their mortgage practices feel predatory, and the most…read morefrustrating part is that homeowners have no control over who ends up servicing their loan unless they refinance. I recently tried--for the second time--to remove my PMI. Two months ago, my home appraised significantly higher, yet PNC's new appraisal came back $60,000 lower with zero adjustments, even though the comparable properties were clearly different. After I challenged the report, they suddenly approved it, which raises even more concerns. From there, things only got worse. PNC completed another escrow analysis, but instead of removing PMI entirely, they reduced only about half. Their comparison statement is confusing and misleading--one column shows annual insurance, taxes, and PMI, while the other shows monthly principal, interest, and escrow. It's literally comparing apples to oranges, and it seems designed to make customers feel powerless. On top of that, when they returned the appraisal, the report was printed on a quarter of an 8x11 page--making it nearly impossible to review the comps for four properties in spreadsheet format. It's unprofessional and feels intentionally obstructive. If you bank with PNC, please reconsider. In my experience, if this is how they handle mortgage servicing, there may be other areas where customers are being taken advantage of. If your appraisal was denied and you'd like support, you can reach me at properties.care2019@gmail.com. PNC hires the appraisers they use, which creates an obvious conflict of interest--the appraiser has every incentive to favor the bank to keep getting their business.

Great Customer Service, Always feel welcome by all team members…read more Steven makes me feel like I am part of the family, great job!

Navy Federal is once again standing up, and stepping up for their Members that are Federal…read moreGovernment Workers, and Military. Navy Federal as per the website, and mobile app are offering a 0% loan via the Paycheck Assistance Program. This program is to help eligible members that need to continue receiving a paycheck during the Government shutdown. Please contact Navy Federal if you need further assistance. Hope this information helps any Federal worker, and families during this shutdown. Navy Federal gets a solid 5 stars for always going above and beyond to assist members. The service whether in person or over the phone is exemplary. The branch offices are always clean, courteous, and fast with service. Can not ask for a better banking experience. Navy Federal is an exceptional credit union.

I have banked with NFCU for years as my own little protest of commercial banks and since making the…read moreswitch I've never looked back. That's my opinion of the organization overall but I will base this review on this particular branch. I visited today with my daughter because she's been sailing coins for months & it was finally time to make that big deposit. Now I've been down this road before, usually when you want to deposit a large amount of coins the banks will tell you they have to be all rolled up first then send you home to start the tedious task but not today. I was pleasantly surprised when the teller gave us wrappers, sorting machines & a little coin holder that allows you to slide the rolls into the paper very easily. Then.... get this.... she points us to a lounge in the back with tables, chairs, a TV, tea & coffee where we can sit and get down to business!!! How about that!?!? Every time I interact with Navy Federal they surprise me in a great way every time! The staff was so pleasant and friendly. Another teller even came over during our rolling time & complemented my daughter on her saving habits! It really made her feel good.

When I comes to TD bank it's all about the convience; it's in their slogan! They sure do live up…read moreto their slogan. Banker holidays do not exist at TD and on most holidays, they're open with limited hours. They're open seven days a week and their hours are better than any other bank I know of. Plus, their drive through hours are open even later than their lobby hours. I love the setup of thier banks, you just walk staight up to the teller with no zig-zag theme park lines that shuffle you around. They have all the standard features all banks have: ATM's, Tellers, office areas, and safe deposit boxes. The one feature that I absolutely love that TD bank has is their coin counting machine, which by the way, is completely free of charge to bank members. Great bank.

Terrible. TD has gone down the tubes, their service makes Comcast look like a AAA company. My issue…read morewas a simple change of account and on 3 separate occasions I called TD customer service and it never was done and this cost me money. Don't expect any empathy from anyone at the branch or the manager because of course it's the customer's fault. Bankers are so greedy to switch your accounts, but when you go to downgrade it, they act tone deaf. Needless to say I switched to Chase after 18 years with Commerce/TD and its a decision I should've made a long time ago. What a breath of fresh air to bank with a professional financial institution.