If I could give PNC half a star, I would. Their mortgage practices feel predatory, and the most…read morefrustrating part is that homeowners have no control over who ends up servicing their loan unless they refinance. I recently tried--for the second time--to remove my PMI. Two months ago, my home appraised significantly higher, yet PNC's new appraisal came back $60,000 lower with zero adjustments, even though the comparable properties were clearly different. After I challenged the report, they suddenly approved it, which raises even more concerns. From there, things only got worse. PNC completed another escrow analysis, but instead of removing PMI entirely, they reduced only about half. Their comparison statement is confusing and misleading--one column shows annual insurance, taxes, and PMI, while the other shows monthly principal, interest, and escrow. It's literally comparing apples to oranges, and it seems designed to make customers feel powerless. On top of that, when they returned the appraisal, the report was printed on a quarter of an 8x11 page--making it nearly impossible to review the comps for four properties in spreadsheet format. It's unprofessional and feels intentionally obstructive. If you bank with PNC, please reconsider. In my experience, if this is how they handle mortgage servicing, there may be other areas where customers are being taken advantage of. If your appraisal was denied and you'd like support, you can reach me at properties.care2019@gmail.com. PNC hires the appraisers they use, which creates an obvious conflict of interest--the appraiser has every incentive to favor the bank to keep getting their business.

Great Customer Service, Always feel welcome by all team members…read more Steven makes me feel like I am part of the family, great job!

everybody at this bank is eager to help; what a big difference from others of the same name. this…read moreis for everybody that helped us with the transition from another bank. kudos for chase at oakland; andrew, the two ladies that came to help, wonderful attitude. thanks myriam and david thelemaque

This is part of why I moved here. I bank with Chase so it's nice to have a bank super close to me…read more The few occasions I've had to go into the bank itself, I've experienced kind, friendly and efficient staff. There was only 1 time so far that the ATM was down, but other than that, no complaints!

General support claimed my credit report balance was updated once a month. I've been checking…read moresince December of 2025, not a single update. I saved the Terse responses, that offered no help Or sympathy Their response was contact Experian. I'll be taking my business elsewhere. Long time customer with over 20 years Not a way to treat a loyal customer

A VERY BIG THANK YOU!!! to both Debra & John who helped me get a vehicle loan on a great low APR…read morerate. I'm a current member with the bank next door to them (HVFCU) but I was denied a vehicle loan because of low credit history (even though my score was good). I waited about 1-2 months and sat with a HVFCU representative about my denial and if I should re-apply for the loan, they did not recommend to proceed with the application as it may get rejected again. So I stepped outside and looked to my right... glanced at the MHVFCU and I thought I'll take my chances with this credit union I haven't heard of before. I walked into a very nice, modern, high tech & elegant main lobby and was greeted by friendly smiles. I did not have to wait, and was immediately being assisted by Jonathan who helped me fill & submit my application and mentioned he would get back to me later the same day (which I thought would never happen). The most shocking thing to me is when he called and said that my loan was approved! A few days later I found my dream car and went over to MHVFCU to finalize my loan. I was also in a hurry to get things done but I sat with Debra who professionally went over every detail and made sure I sent her all necessary documents. Then within a matter of minutes, I managed to get a check for the car payment. Debra was amazing, she helped me get what I needed, quick! I'm so glad I walked over to MHVFCU that day. The place is not overly crowded and there's always someone to help and pay special attention to you. Please keep up the great work and high standards.

What a wonderful bank!!! My 15 son wanted to open an account so he could have a debit card to use…read moreinstead of carrying cash. We walked in a few minutes before they were closing but the branch manager took her time and made us feel like we were important to them. They also have wonderful programs for young customers. They only have to have a $5.00 minimum, they put $10.00 into their account as a welcome, and they get reimbursed if they use an ATM at another bank and get charged a fee. Just an all around great experience for myself and my son.

From the owner: Blue Foundry Bank provides personal and business banking solutions in Northern NJ, including…read moreChecking, Savings, Home Loans, Commercial Lending, featuring products such as: Blue Axis Checking, Blue Carbon Business Checking and Mortgage Plus Loans. We offer Online and Mobile Banking, featuring Digital Wallet and Zelle. We're a bank that makes things. We craft ideas, solve challenges, nurture relationships, and get things done for our customers and communities. We're a different kind of bank.

HORRIBLE people working here. NO HELP AT ALL On June 27…read more2020 I made a payment online using my Sussex Bank checking account that I've had for nearly 20 years now. The amount I approved was $412.08 The amount that was withdrawn was $1,312.08 On June 30th and July 1t this caused NINE overdrafts in my account to which Sussex Bank charged me $252 for. On July 2, 2020 (as soon as I realized what happened) I contacted the branch in Vernon NJ and Tracy Santangello wouldn't even get on the phone with me to discuss what happened. At NO time was I advised of my rights, nor did they do their job and file a dispute for the transaction. I was simply told to contact the entity that took the money. I made numerous phone calls and sent numerous emails through their banking portal, to be told that the Regional Manager, Colleen Keever, had to make the decision to reverse the fee's. She left me a voicemail. I returned her call only to find out that she was on VACATION (how nice for her!) I called the Vernon NJ branch AGAIN and the teller told me that she would be speaking to Ms Keever later that day and would ask her and call me back. I never received a return call so I called again at 4:40pm. To which I was told by the teller that she spoke with Ms. Colleen Keever and her response was that she was NOT returning the overdraft fee's that I was to seek it from the entity who caused it and that "if I should still have an issue with that decision I was to contact her again when she returns from VACATION ON JULY 20TH! I have since been fighting for WEEKS with the entity who refuses to return the fee's. I have emailed through that Sussex Bank portal to every executive and customer service and have BEEN IGNORED. Today, July 30th, I figured I would try something else. I called another branch in the same county, different area and ask what the procedure was for someone taking more money than authrorized. I was told that the first step was to contact the entity and if no resolution that they would place a dispute. I asked what about the overdraft fee's that occured as a result -- I was told that if the dispute was approved then the fee's would be returned. This is the FIRST time anyone said anything about this to me.! All of these weeks gone by, all of the calls and emails and voicemails for what? The Vernon NJ branch was SUPPOSED to have filed a dispute on my behalf and they NEVER OFFERED TO DO SO. The branch manger, Tracy Santangello NEVER GOT ON THE PHONE The regional manager, Colleen Keever, decided that her VACATION was more important -- in a time in our world and area where people are getting sick and dying from Covid19, people are unemployed, in mortgage forbearance, deferring on car payments and credit cards, struggling to keep their power on and food on their tables, Sussex Bank One CHOSE TO CAPITALIZE on FRAUD and they themselves STOLE $252 from my account as well. There's been NO help and NO accountability. I've since closed my account and will be going to the branch that I spoke with today who said they would place the dispute. VERNON NJ BRANCH and the Regional Manager and every executive listed on their website did NOTHING to help when someone stole money from my account. I've since placed complaints with banking oversights as well. This has to stop somewhere somehow! These people are the lowest of the low!

Scheduled an in-person appointment to discuss questions regarding one of my accounts, was set up…read morewas an agent who was nice but had just completed training and needed to escalate a question to the branch manager. Branch manager, Marquis, was unwilling to hear out my scenario or provide any assistance besides telling me to call a 1-800 phone number. As he spoke to me he began to walk away without finishing his sentence. I made him aware of this, in which he said he implied he was too busy to assist and had an other appt to get to. I have never encountered such an unprofessional and rude 'branch manager' during a scheduled appointment at any bank. Don't bother coming here for assistance with any of your accounts. They will just shrug their shoulders..

The staff at first hope bank is top notch. I deal with Deena Smith mostly who is always on top of…read morethings and makes sure I'm well taken care of and understand all the banking terms. The staff at First Hope is an example of a small community bank with a focus on CUSTOMER SERVICE which all the big banks forgot about on their journey to maximize profits. I highly recommend First Hope for all your banking needs both personal and business. First Hope has been able to assist me throughout the years with personal banking, home mortgage, business refinance, business line of credit and even PPP loans for my business throughout the pandemic.

From the owner: First Hope Bank is a family operated community bank with products ranging from deposit accounts to…read moreloans to investment and insurance products offered by either our Trust Department or Raymond James Financial Services, Inc.

Well. I love the various locations, and the nice people who work there. BUT-last year they lost a…read more$1000 cash deposit in Newton and made me bring in the pink slip from Vernon as there was NO record of it. 6 mos previous to that, I made a deposit in the Hardyston branch, and after about 20 minutes began receiving harassing calls/nude photos from an unknown number. This person turned out to be a girl at the counter, who took my checking info, wrote down my #, and took it upon herself to start calling/msging me. I did not pursue legal action (yet). Now my debit card was stolen, and someone bought xbox live and other useless crap(which I found out-not the bank!) 2WEEKS later money made it back into my account. New debit card? No prob! Just won't work thats all. But hey, at least you can log in online right? wrong because their system will not recognize you BRAND NEW LOGIN. THEY SUCK.

I have been banking at Lakeland Bank since I moved to Sussex County. I have always been pleased…read morewith their service. they are prompt even when overwhelmed with customers and are always pleasant and accommodating. I do, however, agree with the writer who commented about Melissa Simpson. I felt like a bad child in school who failed a test. She was never warm. She thought that we knew what she knew about banking and when we asked a question she smacked you down. I haven't seen her recently. I hope some other poor Lakeland Bank somewhere does not have her in their employ. Every other employee with whom I have had contact has been wonderful. Lakeland Bank will always be my bank of choice.

Melissa Simpson is incredibly rude, condescending, and unprofessional. I have had several negative…read moreinteractions with her throughout the years of banking with Lakeland Bank in Sussex and have now started to handle my business at different branch locations to avoid dealing with her. She has an attitude if you don't understand what she is saying (because we're not all bank employees and may not fully understand the terminology or process of things!) and has a horrible customer service demeanor when you ask questions or ask her to explain. During a stressful incident of potential fraudulent charges on my card, I certainly did not need the additional stress of a disgruntled employee!! I will continue to take my banking elsewhere!