Total experience with Bu in Clifton Park not only that they mistakenly charge my credit card, but…read morethey refuse to refund my full amount in my interest on it because they are deceased account management in the bank did not return my full amount and is really upsetting that I have to keep calling to get this matter soft unacceptable bad server

I was experiencing difficulty with accessing my account…read more.. Spoke to Jack, went through multiple verifications and explained that I could access my phone. He was patient and courteous and helped me with creating a new sign on and password. Thank you Jack!

This is the company I work for and this would be the branch that is closest to my home where I do…read moremost of my deposits or withdrawals. The staff is super friendly and it's good to see the same faces on the teller line in an industry with a high turnover. I used the ATM and I feel that it is a little inconvenient to use it from the car compared to other ATMs due to the posts protecting the ATM. My rating is for the staff at the branch for providing outstanding service.

Absolutely horrible service. I got snappy responses at the front desk, and no one was able to…read moreanswer my basic questions, and had to go through 3 separate phone calls for basic tax information. Do not go here; it will waste your time.

We moved to Florida last year, but my husband's Key Bank checking account remains in NY, because he…read morereceives his pensions and social security as well as pays bills through that account. Working on our estate plan, one step was to make our bank accounts POD, payable upon death, which is a simple beneficiary designation. There are no branches where we live, and we called, spoke to supervisors, and engaged in online chat, and they said we had to go to a branch or no dice, not even with copies of driver's licenses and notarization. Called our branch, left multiple messages, no one calls back. Discovered a Key Bank private banking office near us, and the 800-KEY2YOU person called them to ask if they'd accept this at their office, which they might have suggested initially, but we had to figure it out. We sat down with an investment banker who called the Halfmoon branch, and it was still exceedingly difficult and took days. In this day and age, there is no business that can't be conducted remotely, with notaries, copies of licenses, social security numbers, and more, even if it has to be original copies through the mail. Someone needs to explain this to Key Bank, which has no solution for anyone who moved and are not in proximity to a branch. By the way, apparently this issue is specific to Key in New York, not any other state. AVOID KEY BANK.

Terrible bank with a super rude staff. I personally do not bank with KB(thank god), I have always…read morebanked with credit unions, but a family member does hold accounts and investments with Key Bank and have been excellent customers for 30+ years and you would think they would treat someone cashing a check on their behalf with some respect. They charge a $7.50 fee to cash a check if you're not a customer (IF they do have enough cash on hand to cash a check, they could not cash my check $20k check but regardless this is a complete racket). I recommend if you bank with Key Bank now to look into local credit unions such as Adirondack Trust, SEFCU or any local credit union. They all offer better rates, better accounts, excellent customer service and more local branches. They also don't nickel and dime your friends or employees who may need to cash a check by charging them a $7.50 fee to cash a check, I can only image what other small fees are in Key Banks small print. Stay away from Key Bank-just awful!

could not do a cash transaction today. lady wanted me to use the ATM only . several employees…read morethere many better things to do.

From the owner: When you're ready to achieve financial success, your First New York Federal Credit Union is here to…read morehelp. As one of the strongest financial institutions in the Capital District, we'll go out of our way to listen to the needs of our +34,000 members to create financial services that go beyond those of other financial institutions. Our Capital Region locations are a part of a network of eight branches and three FNY Express Teller Kiosks. We're ready to help you find the best financial products for whatever stage of life you're in. Visit us today to learn more about our mortgages, home equity and auto loans, checking and savings accounts, & more! Federally Insured by NCUA. Equal Housing Lender. NMLS #477178

My hometown credit union became a faceless corporate bank today. The changed their policy on my…read morecredit line without notifying me, Years ago they suggested a premium cc that has the ability to use it as a credit line for cash. After 18 years of working with me and multiple loans paid off and some current. Not once have I been late on a payment, credit score is good, but I was told that's the new policy of BROAD VIEW CREDIT UNION. Changed last Wednesday????? I informed them I had written checks and needed to cover them. They told me that was their policy, and they couldn't help me. Wasted an hour and a 1/2 at the bank trying to work it out ( keep in mind I have 20k in credit available but can't do a cash advance )?? 6 different people tried to help me, Finally they offered a minimum person loan. To cover checks I wrote. I would have to wait a day !??! I just left disgusted , went to Key Bank and they were more then helpful!! 30 minutes and I had a credit line 2x more than Cap com. I also am refinancing all loans in Cap com They are not the Credit Union we started with . Can't believe they left me hanging like that. Most surprising, no one following up with me to apologize for-their poor unannounced change in policy affected me such a horrible way! do yourself a favor find a new financial institution. They lost their way. I

Cap Com FCU Is the absolute best awesome credit union ever! I have been a member over 30 years. I…read morejoined when I lived in New York. When I moved to California, I kept my membership and still use them as my primary financial institution. Their checking overdraft line of credit is phenomenal. They don't charge overdraft or fees when you access it, saving tons in overdraft fees that other banks and institutions will charge for. That is one great benefit that keeps me as a member. Back in the day, I was in need of a new car and was unable to come up with a down payment. They helped save the day with 100% financing. A list of benefits go On and on. I would highly recommend using them.

Not a bad BOA branch…read more Pros- Lots of ATM's if you walk in Location is decentish Cons- Awkward entrance/parking lot Can be slow if you actually go to a teller line

Would give 0 stars if I could. I've been a customer for about 10 years. Today, two of my accounts…read morewere charged a maintenance fee which I've never been charged with before and neither of my accounts were "low" at all. When I called to ask about it, the guy on the phone was unbelievably rude. When I asked if they could refund the money and then I could come in and figure out what's going on so this doesn't happen again, he gave me attitude and said they don't give refunds and that I should have made a copy of the contract I signed when I signed up with them....from 10 years ago....? I then told him I'd be switching banks then because this is ridiculous and he HUNG UP ON ME!! When I called back and asked why I was hung up on...he hung up again. So unprofessional and I am so done with this bank.

The babk is based out of Massachusetts and has some competitive interest rates for savings or auto…read moreloans currently. I stopped I here for a car loan with my brother. The process was efficient as we have a loan approval as I type the message. I currently have a Heloc, and they offered me a phenomenal rate a while back. They do have significant turnover with staff, which is expected in the current retail environment. They go by a tagline that I disagree with (America's best bank) as I work for a different bank.

Horrible experience. Dealing with Berkshire Bank's customer service and main office is like…read moresticking hot needles into your eyes. They are deliberately deceitful. I was told lies throughout my time as a customer with them, being promised things they never fulfilled. In the end, they made it impossible to transfer my funds, then charged me fees. Their online service and app were useless. Whatever you do, don't get involved with Berkshire. Google them, you'll see terrible reviews and questionable dealings (" Berkshire bank lawsuit") in the news. It shows exactly the type of business you will be choosing to do business with if you select them. Never in my life with several banks I've dealt with in business, and personally, have I experienced such a complete lack of decency. If you're considering... Do your DUE DILIGENCE on this company. It will save you time, frustration and money. And the feeling I have, of being taken by them with purpose.

Bill did nothing to help. I feel as though I was lied to to get me away from his desk. His…read moreappearance is extremely unprofessional and quite frankly soppy! Maybe if his professionalism exceeded his appearance it may have been appreciated... but his experience was as sloppy as his appearance. To be more frank I was ultimately told by Bill that I had to deal with my problem on my own without further assistance by him. Leaving him to drop the ball in a serious matter that involves $2000 of a member's money. This leads me to believe Trustco does not care about their members.

I have been a customer at Trustco-Bank more than 30 years. I opened my business account there. I…read morehave traveled far and made purchases from far away. I agreed to have my account set up a certain way that would not incur fees when I initially set my account up. In February, I went to use my card and it did not work, even though there was money in the account. I went into the branch and I said to them why doesn't my card work for purchases with my account? The branch manager said,"I will make a phone call about it." and he proceeded to. At the conclusion of the phone call which he had only stated exactly what I had stated to him verbatim I was told they looked into it that the card should work for all of my purchases as it always has. I thanked him and left. I was then for the first time ever, behind the scenes, charged a fee for using my card when there was no discussion of any changes to my account that would encourage charges brought to my attention for approval, and the unknown fee I was charged for my transaction resulted more than nine $36 insufficient funds fees! It was brought up to both the Manager and Customer Service and it took more than six weeks to get a stonewalled we are not reversing any fees this case is closed determination without any discussion or reasoning or proof that they investigated other than they extorted from me over $330. in fees by fraudulently, taking advantage of me. I am writing this review in good faith because there's been no explanation and no communication after numerous phone calls to TRUSTCO Bank to discuss this matter and work it out because it appears they do not want to admit any wrongdoing at their end and they do not have anyone in authority that will openly discuss changes me to my account without my approval and they do not want to apply common sense logic to the historical purchases on my account that factually back up that changes to my account were made!

Guy was rude. Went in for a notary and won't ever go back to do anything with this branch…read more Only went here because my branch in Schenectady was far from work abs we all know banks close Early. If you want good customer service go someplace else. I won't ever be back to this branch.

Having recently relocated to the area from out of state, I needed to change both my name and…read moreaddress. Christina Fernandez was so efficient, kind and welcoming. Nice to know my local branch is so helpful.