The New York Athletic Club (NYAC) is enormous, including the grand size of the lobby (that is…read morelarger than most train stations). Because the lobby is so large, it gives a certain sterile, cold, and unwelcoming feeling as you enter. It rather sets the tone for the stay... Since the NYAC has nearly 200 rooms, one could argue that it's a hotel as well as an athletic club. That being the case, the front desk does a great job of processing the hundreds of people checking in and out on a daily basis. They don't take a ton of time with each guest, but -- frankly -- they don't have the luxury to do so. My room felt a bit small, but it was fresh, clean, modern, and bright. I was able to get quite a bit of work done at the desk. Having worked through lunch, I tried to get food between lunch and dinner service, but there wasn't any offered inside the NYAC. So I went for a walk instead -- it was a gorgeous day! Back in time for dinner, I ate in the main dining room on the 11th floor. The room is beautiful with a large, oval bar in the middle. Service was strong. Drinks were great. Food was mediocre. You can't control the temperature in your room -- the system is either on or off -- so that's a negative. Still, I slept pretty well and enjoyed the comfortable bedding. I didn't eat breakfast but showered before my departure. The shower is AMAZING! If I had known how great it was, I would have showered at least one more time during my stay. : ) Checkout at the front desk was fast and efficient, just like the check-in process.

I appreciate the club seeking to maintain fashion standards and curating an old-timey atmosphere…read more However, when it is done beyond reasonable common sense, it does not incentivize me to come back. I was a guest of a member during the 18-inch snow storm, so I wore my $500 dollar suede Danner lights (Made in the USA) to manage the snow. Upon entry, I was informed by the staff that, due to the suede being too light, it looked too much like Timberland boots, which are banned. I was professionally whisked to a backroom, where I was offered to wear black loafers 3 sizes too large if I wanted to make my appointment. I spent the rest of my time skipping through the venue in order to not trip over myself, wearing massively oversized shoes. I would have been okay with this footwear restriction if it was universally enforced, but there were plenty of people in the club wearing duck boots, metal hook leather hiking boots, and even the same type of boots of a slightly darker shade. Apparently, the shoe shade restriction was not something members are aware about (the no sneakers restriction is well known). I have previously been a guest here with positive experiences. However, today I was put in an illogically unsafe experience, forced to wear loaner shoes 3 sizes too large, because $500 lighter suede boots are deemed less classy than duck boots for being too"Timberland like" during a snow storm.

This is my favorite gym. Reason is simple: tenant pay 100/Mon which is a great deal considering the…read moreenvironment and convenient. I personally enjoy the gym a lot. It's great! Pool is clean. Equipments are clean as well. The vibe is energetic and the movement you walk in, you want to exercise and move around. Great gym! My tips are avoiding rush hours! lol it's a bit crowded sometimes tho

A luxurious and exceptionally clean facility, Mercedes Club even surpasses Equinox with its…read morefantastic three-lane lap pool, smart-sensor hot tub, and pristine locker rooms equipped with electronic locks. Members get full access to the common lounge, outdoor pool, and sun deck, which are huge perks in the warmer months. The staff is incredibly friendly, and the absolute best part is how peaceful and uncrowded it is--no waiting for machines or lanes! At $129 a month (or $119 on a promo rate), it feels like total gym heaven, and I'd join in a heartbeat if I could.

This gym is as good as it gets. After moving to NYC, I was disappointed by several crowded,…read moremulti-floor options before finding Chelsea Piers. The facility is immaculate, with top-notch equipment and dedicated spaces for Olympic lifting and powerlifting. The membership coordinator, Stephanie, was wonderful to work with. At $185/month, it might seem steep, but the superior training experience makes it worth every penny.

This facility is amazing, featuring top-tier equipment and great courts. However, I'm leaving 3…read morestars because of a manager's incredibly rude attitude today regarding a Gilt City coupon issue. She treated me like a criminal and brought unnecessary anger to the interaction. While the venue itself is easily 5-star, the customer service was highly disappointing.

I joined NYSC in 2017 and had a great experience, especially under Wayne Richards' management. He…read morewas an amazing manager and a true professional. I regularly used the Columbus Circle and Murray Hill clubs. Unfortunately, the quality of management and customer service has declined significantly. My experience at the 34th Street location was unacceptable. I was physically harassed by a staff member, and on several occasions a manager made unprofessional comments. I changed locations to the 42nd Street club, where I had no issues, but eventually canceled my membership. I did report these concerns to the manager at the 42nd Street location, but I felt I also needed to put this on the record. There is simply no place for this kind of behavior toward paying members. Members deserve to be treated with respect and professionalism. I hope someone in senior management looks into these issues so the club can improve.

Was visiting from out of town and needed a good lower body workout since my hotel gym was lacking…read more Decent price of 30 bucks for a day pass and the guys were very helpful. Will do it again next time I'm back in NYC. Thanks guys.

I have been a member for over a year and one of the selling points was the Sky 42nd location spa…read morearea. The jacuzzi is often not working during the day when I am available to go and use it. Previously I have asked the attendant and they said due to the amount of foam in the water it was being cleaned (at 1pm). The staff in the pool and spa area are always helpful and friendly. Today I went to the Sky location and the indoor pool and jacuzzi was closed. I asked the front desk why they cannot send an email or an alert on the app. She didn't know why. The mid-town location is much older but everything is always working.

I was a paying member at this club and was extremely disappointed with how a situation at the…read morerooftop pool was handled. After a verbal disagreement with another patron, a staff member asked me to leave. I explained that I disagreed with what had been reported and didn't believe the situation had been handled fairly. What disappointed me most was that there appeared to be no meaningful attempt to de-escalate the situation. No manager came to speak with me or try to resolve the issue before it escalated further. Instead, the police were called and I was arrested without any meaningful conversation. I was never physically aggressive toward any staff member or patron. Despite that, the situation escalated far beyond what I ever expected from a luxury club charging over $350 per month. I still have not received a refund weeks later and highly recommend no one sign up to this gym unless you want to get arrested. The lack of trying to de-escalate and instead escalate was extremely shocking. Worst gym ever! For a premium membership, I expected a much higher level of customer service and conflict resolution. Unfortunately, my experience was the opposite. I can no longer recommend this club based on how this incident was handled.

There is a LOT I could criticize about this place but what stands out to me is how unprofessional…read morethe front desk staff are. Does the manager hire these kids out of a special needs high school? Each and every one of them is always on their phone texting and not paying attention when people enter the gym (which - let's be honest - is really their only function). I wish I could record it - these children NEVER check anyone's IDs and I know for a fact that dozens of people sneak into the gym every day. What am I even paying a membership for? I always have to wave my phone in front of their face when I come in so they scan it and my visit will be registered in the app. Why are they always too busy to scan it on their own? Why do I need to remind them to be doing their jobs? And worst of all, every single one of the children working here is RUDE and ENTITLED. They never say good night to the guests and they are always just gossiping amongst themselves. This is a JOB. THEY ARE BEING PAID TO WORK NOT TO STAND AROUND IGNORING GUESTS. IF I OWNED THIS PLACE I WOULD HIRE ALL NEW STAFF AND MAKE SURE THAT THEY SCAN EVERY GUESTS' ID AND THEY SAY HELLO AND GOOD BYE EVERY DAY. IT IS NOT THAT HARD. For $400 a month, you would think they would do that. But then again, this is a company that just lost $40M in a class action settlement. What else do you expect. Nitwits.

General Manager Joseph Cloonan should be seriously investigated by Equinox for extremely…read moreinappropriate conduct. I had a minor issue with one of the workers, and instead of handling it professionally, GM Joseph Cloonan came up to me inside the men's locker room while I was not dressed. I asked him multiple times to please wait outside the locker room until I was dressed and told him I would speak with him outside. He refused and continued following me around the locker room, including while I was changing. I felt extremely uncomfortable and left the gym right away because I wanted to escalate and report what happened. About an hour later, I received a call saying I was banned from Equinox for life for allegedly violating the Mutual Respect Policy. Since then, I have made multiple attempts to contact Equinox corporate, Equinox HR, and Equinox legal. I have also tried dealing with club directors Allison Neimi and Emma Marr, but they refused to take a phone call from me, refused to let me explain what happened, and refused to provide any meaningful escalation contact. I am now filing a civil claim and complaints with the New York State Attorney General's Consumer Frauds Bureau, the New York City Department of Consumer and Worker Protection, and any other appropriate agency. Worth noting, Equinox has already faced serious consumer-protection scrutiny. In 2025, the New York Attorney General announced a $600,000 settlement with Equinox over membership and cancellation practices, including allegations that Equinox failed to clearly disclose subscription terms and failed to provide easy online cancellation options. In my opinion, this club handled the situation terribly. I was followed around a locker room while undressed, banned shortly after, and then ignored when I tried to report what happened through the proper channels.

I am on my way to Equinox Hotel on Hudson Blvd. It is 5.1 miles from the LaGuardia Airport. I…read morearrived at 2:45. Bad time. It will take me 44 minutes with a $99.00 Lyft price. I have big expectation. Of this hotel. Will continue my review. Exceeded my expectations! Hotel is beautiful and classy. Service is awesome. My room was very modern, with all sorts of delights. Product created for Equinox hotel. From a simple thing as all the luxurious soaps, hand wash items to special teas and creams designed for an herbal experience Bar and restaurant is enchanting as I stepped to the courtyard for a lovely view. Centered in the heart of some many things to do. Can't forget the spa experience, sent me to my room so relaxed and satisfied

I am extremely disappointed with the way my serious safety concern was handled by Club Operations…read moreDirector Emma Marr. After an incident in the locker room where I felt unsafe, I immediately reported it to a staff member. I also contacted Emma Marr and even provided screenshots proving that I had reported the incident right after it happened. Despite this, I received no meaningful response for several days. I had to send multiple follow-up emails just to get a reply. When Emma finally responded, she claimed that if I wanted any action to be taken, I should have reported the incident at the time. This response was unacceptable because I did report it immediately. The screenshots I provided clearly prove that. Instead of acknowledging the report and apologizing for the delay, I was made to feel as though I had done something wrong. No member paying premium membership fees should have to chase management for days after reporting a safety concern. Member safety should always be the highest priority, and concerns like these deserve prompt, professional, and respectful attention. Because of the way this situation was handled, I have completely lost confidence in Equinox Hudson Yards. Emma Marr's lack of urgency, poor communication, and failure to properly address a legitimate safety complaint fall far below the standards I would expect from a luxury fitness club. I sincerely hope Equinox's senior management reviews how this matter was handled and takes meaningful steps to ensure that future safety complaints are treated with the seriousness, professionalism, and respect that every member deserves.

Listen there are some people you cannot please and would complain if they were in the Garden of…read moreEden itself. I am treated well because I treat people the way I wanted to ne treated. I greet everyone including the maintenance workers who bust their buttons mopping up hair! Recently after a long wait the women's locker area has been renovated. All I hear are complaints about this and that. I AM THRILLED THAT IT IS CLEAN AND WORKS. While I miss the sauna I still have a whirlpool. Recently they hosted a movie night and a Bar B Que/ Open swim. Again, nothing but bickering from negative people. I loved having beer with my popcorn and for free! I LOVED having a hamburger and chicken with fresh salad all for free after swimming. The staff worked really hard to pull off these two events. The Lifeguards were circling the pool constantly and show great care and compassion for an elderly man who is a regular and needs extra TLC. Stop complaining or leave! Life I too short and not perfect. Be patient. The rest of us appreciate the place very much Maybe some of you need to relax, I highly recommend the massage with Amy or Kristen.

Great club. Lots of equipment and a well known and popular pool. Relaxed atmosphere. Nice mix of…read moremembers. Not a show off club.

I came to New York Indoor Sports Club when my boyfriend challenged me to a match of ping pong. Even…read morethough he had competed in the Junior Olympics when he was younger, I decided anyway to come here and try out my ability. We both live in Flushing near Main St., so NYISC was a perfect place for us to travel to. The club inside was spacious and clean. Some of the staff greeted us as soon as we walked in and gave us a thorough and in-depth description of all the membership services and fees for ping pong games/coaching. The actual tables are professional-grade, and there are actually plenty of them spread throughout an enormous indoor facility. I liked the feel of the high ceilings while I played (or at least ATTEMPTED to play haha). Even though this place was popular on a weeknight around 7-8pm, the size of the facility didn't make me feel cramped. Checking out the rest of NYISC, I saw an indoor soccer field - which is a rare sight in a place such as Flushing. I don't play soccer, but I would recommend this space for soccer teams and friends looking to play a match or serious game. My boyfriend and I also wandered to the 'Pro Shop' in the sports club. They sold all different professional ping pong products from brands such as Butterfly (famous ping pong product manufacturer). We didn't purchase anything, but I did sign up for private lessons with one of the renowned & accomplished coaches. The pricing was for a set of 10 lessons and were more than affordable. The coaches were all world ranked, and have competed in Olympics, etc. Maybe one day I'll be able to at least keep up in a game with my boyfriend, lol. LAST THING: People here are very open and friendly. If you come on a weeknight like us or a weekend, there will always be staff to help you and fellow players/students to meet/interact with :) One person saw my extreme lack of ping-pong skills and kindly helped me out a bit the first time I came to NYISC -___- lols I will definitely be returning

The best table tennis club in Queens with the best coaches. The lighting is good , a lot very…read morefriendly player in this club . The best thing is taking lessons from the number one world class coach Liu Juan . You will improve your table tennis skills a lot .

As someone who's relatively athletic and explored many types of physical activity, Nicolette's…read moreclass was an absolute challenge, in the best possible way! It was my first HYROX class, and her confident, clear guidance immediately put me at ease (I was nervous at first!), especially as she walked us through equipment I'd never used before. She created an energized, supportive environment that made it easy to connect with others, particularly when we broke into smaller groups. Nicolette strikes the perfect balance between being tough and supportive, encouraging you to trust your body while ensuring you feel safe throughout the class. I also appreciate the clean showers and that I could get a protein shake from their fridge on my way out, that goes a long way!!

HOLY BATMAN! This is an AWESOME gym. I'm only visiting, but I wished I had this back home. They…read moreliterally have EVERYTHING. I do Olympic weightlifting as a sport and I'm really appreciative that they have a full set of platforms with a full set of Olympic barbel, mobility equipments, water filling stations, the whole-friggin-nine yard. I also really appreciate that you can sign up and access the gym 24/7 through an app on your phone. Unreal how accessible it is, and the price is quite affordable too!