Nikisha Moore Virtual Assistan…read moreI was honestly a bit nervous about handling all the paperwork for my international shipment, but Sara and her documentation team made it an absolute breeze. She was incredible--super detail-oriented and always quick to get back to me with answers to my (many) questions. She made sure every single document was on order and kept me updated throughout the whole procedure. It's so rare to find people who actually care about making things easy for you, but that's exactly what Sara did. I felt totally confident that everything was being handled properly, and it took a huge weight off my shoulders. If your looking to ship internationally and want a team that knows their stuff and keeps you in the loop, Viamar Scilla is the way to go. Can't thank Sara enough.

Contacted Viamar for our move from Ontario to Scotland. Was…read morequoted for 200 cubic feet of household goods (on a 7'x4'x7' pallet) I marked the area in the garage and packed exactly in those measurements, because I didn't want to have to pay more for going over our allotted amount. I was told the crate would leave mid July, and they would pick up the beginning of July. Pick up scheduled for July 4th. The movers were quick and professional and had everything loaded quickly. After that zero communication from viamar until August 10th saying that the ship had departed August 2 (so not mid July), with an extra charge for extra cubic footage. (which you can't argue with when you weren't the one packing it, and didn't receive any photos showing the overage... fine) It got held up in Rotterdam in customs, and then again in England. (not their fault at all ~ I understand that they have no control over customs and inspections) Communication was horrible during the entire thing. We ended up reaching out to them for updates because they were not keeping us up to date while things were being delayed for weeks in customs. Finally get a delivery date ~ October 2. (this was 3 months after the boxes left our house.) Truck arrives and the boxes are tossed all over the back of the truck. They had used one rope to tie down the boxes, and the rope broke, so everything was all over the place. Every single box was damaged, ripped or crushed. My husband's toolbox was broken, as well as 7 picture frames, 2 sculptures, and 2 kitchen storage containers, a clock, and some plastic storage containers. (and one of the boxes had been eaten through by a mouse or rat, and they ate through my husband's pants that were in the box...) I thought, its ok ~ Afterall we paid for the $20,000 insurance coverage.... Nope ~ that only covers total loss of all of your belongings. They also lost 1 of our boxes (presumably the one that "didn't fit" on our pallet) ~ reached out multiple times via email ~ and I was told that they would look for the box at their Toronto warehouse (meanwhile the box could have gone missing at any one of the stops that the crate made...)

Just moved our business account from Kinko's/FedEx to Belair. Joe and his crew provided better…read moreservice (fast, simple turnaround), same/better quality product, and all printing is at a lower price.

Mark and Lisa ultimate professionals , with excellent service. they arrived when they said they…read morewould and took the time to explain their important work . air quality in my home feels 100% better. wish all services operated in this country like Mark n Lisa . thank you Janet

Mark, and I believe Lisa, handled our cleaning last week. Since then our homes air quality has been…read morenoticeably improved. Our home is quite old (built approximately 1915 apparently) and has been neglected by the previous owners for about 10-15 years, so basically everything needs attention. They were pet owners too, which just adds to our cleaning. We had to go with the Silver Package due to our budget but we'll definitely be in touch in a couple years for the full package. The work they did was very thorough on our vents and when I explained a problem area within our air return they made sure to concentrate their efforts to clear it of all debris. It took a couple attempts at clearing the vent because of the wires that had accumulated the pet hair and everything else but they were able to get it.

Tip: If your package requires a signature, it means nothing to the UPS driver. Your package will…read moresit on the doorstep of your home without a signature, in the elements, without a door knock or a doorbell ring. I recently upgraded my phone to a Google Pixel 10 Pro XL. My previous phone, the 8 Pro, started losing its charge rapidly within the last couple of months. Bummer, as I loved that phone that was over two years old. I ordered my new phone from the Google Store. I got an estimated shipping date. Shipping this phone to my home required a signature. It makes sense. It's an expensive device. Phones aren't cheap! My shipment was scheduled for Tuesday, April 7. Great! On this Tuesday, I got an e-mail saying that my shipment would be delivered on Wednesday, April 8. A day later would have been okay, except that I'd be at work. There was no way for me to change the delivery to my local UPS store. After having lunch at home on Tuesday, I checked my inbox and I got a UPS message saying that my order was delivered. I was home on Tuesday for the entire day. The UPS person neither knocked, nor rang the doorbell. The instructions say to get a signature. The UPS person placed the box on my doorstep and left. My phone was out in the elements for nearly two hours. Not cool. I got a store credit from Google. The funds were enough to get a pair of Google Pixel Buds 2a, which are the budget-friendly earbuds that supposedly fit better in your ears. I typically don't do well with such types of earbuds. It was UPS delivery again. No signature was required this time. No change of date. Nice! I wasn't home when the delivery happened on Monday, April 13. The package was left on my doorstep. It was raining that day. It wasn't off to the side of my doorstep, away from the rain. It wasn't placed in my mailbox on the side. It was placed directly in the rain. I called my dad and asked if he could swing by after my parents were done having lunch to pick up my wet box. He did, thank goodness! UPS is the lesser of the two evils when you put Purolator in the mix. UPS delivers. It simply leaves packages out in the open for potential porch thieves to swoop in and take them. UPS drivers can neither read, nor use their frail arms. My first package said that it required a signature from me. I never signed for the package. It was left on my step without ringing the doorbell or knocking on my door. Pitiful. I would have been upset if someone had stolen both my deliveries from my doorstep. I'm pleased that my earbuds were dry after the box containing them was left in the rain. Such a dumb move on the UPS driver's part. I pass by this UPS location weekly when I'm driving home from work. It's across from York University. Decent location. However, I feel that a refresher course on what it means to deliver a package that requires a signature is in order. (164)

Recently I wanted my vintage Nakamichi cassette deck repaired. I found a Nakamichi technician in…read moreMichigan, USA who offered to do the repair. I spoke to him and sent my deck across the border to him through Canada Post. He did the repair and sent the deck back to me via UPS. I soon after received notice that they would be delivering my deck but there was a border fee of $209. This sounded high to me so I contacted Canada Customs and explained the details of this shipment. They informed me that my border fee should be $93 and that they constantly received complaint about UPS of the same nature as my complaint. They informed me that I could do a 'self clearance' of the parcel by coming into their office in Malton and paying the $93 and receive a Proof of Payment document to take to UPS to have my parcel released. I then contacted UPS and let them know that I had contacted Canada Customs with concerns over the high fees. In short, they was very reluctant but did admit (after a 20 minute conversation/argument) that they had indeed over-charged me and I did only owned $93. I think it had something to do with the fact that I let them know that I was considering taking legal action against UPS over this. Spitefully, they informed me that they would not deliver my deck until I went to the customs office to get the Proof of Payment document, then scan and email a copy to them. I did that. It was a 4 and a half hour trip to do that I emailed them this Proof of Payment document and received a response from them. They informed me that it would take 24 hours to process my request after which time they would deliver my deck. I am still waiting for my package! I also believe this is likely a directive from their head office to add addition fees to all deliveries. I can't believe that is just my local UPS outlet that is perpetuating this fraud. My fear is that is nationwide. Let's face it, when a UPS delivery guy comes to your door with a package and wants a border fee, most will automatically pay what they ask not knowing they are likely being gouged. They just want their package. I certainly have been telling all my friends and family of this ordeal, strongly suggesting they never patronize UPS. I also considered making a video of complaint to post on YouTube. Avoid UPS like the plague!